Bank of America (with Drive-thru ATM) 196th St, Lynnwood

Bank of America (with Drive-thru ATM) Reviews

• K

  Kevin Joun
  1

  15+ people in line, and yet only 1 teller even though there seemed to be 5+ employees sitting at other computers. Wait times are ridiculous. Don't bother calling their phone. They will never answer. I was curious and called the phone while waiting in line at the bank. Didn't hear a phone ringing anywhere in the area. Probably muted or left in a room no one goes to.

  Response from the owner

  Hi, Kevin. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• t

  top gamer
  1

  They stopped caring about retail customers. Wait time is usually 1hr standing in line with only one teller. They have about 5 to 6 bankers and a few more just sitting around. Time to switch bankers.

  Response from the owner

  Hi. I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook. https://www.facebook.com/BankofAmerica. ^alma

• s

  sj lee
  1

  I can see why Bank of America are rated so low. This is second Bank of America today I visited and both place had over 15 people waiting for one teller at busiest time of day. They had a dozen employees standing around talking to each other but one teller to help people. This must be a joke. Such big bank but one working.

  Response from the owner

  We are sorry that we did not meet your expectations. You can find nearby financial centers and confirm the hours by visiting http://go.bofa.com/Locator. ATMs in most financial centers are available 24/7. You can also complete many transactions online or through mobile banking. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

• A

  Anthony Bush
  1

  This is quite ridiculous. There are 14 people in line for the teller. i’ve been here 25 minutes and was third in line. Somehow, there are seemingly more BofA employees than customers in the store, yet there is a single teller. Avoid this BofA at all costs.

  Response from the owner

  Hello Anthony. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• B

  Bill Bi
  1

  AMT cannot accept check deposit due to "technical issues", Andriod phone app never works for check deposit. A dozen of customers are waiting in the line for only on teller. What's the hell they think they would do good at customer banking business???

• D

  David Castle
  1

  Lol come on. This place is a joke. Don't go here, you will die of old age in line. This place is so bad it's actually bizarre. Can you even remember the last time you waited in line for an hour for something? If you can I'm sure it was something way better than just trying to make a deposit. Avoid this place at all costs.

  Response from the owner

  Hi, David. We are sorry that we did not meet your expectations and know that your time is valuable. We appreciate you coming in and depending on the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. You can complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have an account related question/concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Sefrah Arevalo
  1

  This is unacceptable. one teller is not enough to be open. the line is currently 8 deep and not a soul has done anything to check in or help. if you’re gonna require people to come inside for transaction, make sure you have enough staff.

  Response from the owner

  Hi, Sefrah. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ . ^alma

• K

  Kelli Wessel
  1

  I so wish there were negative star reviews. This branch doesn't even deserve a 1 star. They are hands down the worst branch in the area and have been for some time. It doesn't matter what day of the week or time of day you go into this branch there is ONLY 1 teller window open and a line with no less than a dozen people in it. There are numerous employees in the lobby, and NONE of them bother to assist their customers or their fellow employees. During Covid and prior it has been beyond frustrating that drive thru windows were permanently closed (especially during Covid, closing this part of the bank made ZERO sense). I already have a bad taste in my mouth dealing with BOA, but dealing with this branch intensifies the bad taste to something putrid. This is by and large a factor on why I will NEVER bank with BOA on personal level.

  Response from the owner

  Hi Kelli. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• A

  Ashley Stokes
  1

  This location is horrible. I usually don’t go here for that reason, but, I’m lazy and it’s the closest location to my house. This last incident was for an appointment I made online for a mortgage consultation. I had my appointment confirmation pulled up on my phone, knowing there was a good chance it got fowled up. And it did. The person we were scheduled with (Jennifer Bowman) didn’t have our appointment on her calendar and couldn’t squeeze us in for anything more than a phone call that afternoon. We had plans for the time she was free but made ourselves available- only to have her skip out on sending paperwork or calling for the appointment she set up with us. This was very difficult for us to do in the first place with our schedules, and I don’t know when we’ll be able to make another appointment. But it won’t be at this branch.

  Response from the owner

  Hi Ashley. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^susan

• A

  Aaron Holder
  1

  The help provided was useless and every single employee I talked to was condescending and wasn't willing to do anything without extra effort and energy required from me.

  Response from the owner

  Hi Aaron. We'd like to find out more about your experience. Please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.Thank you. ^susan