WaFd Bank E Main St, Pullman

WaFd Bank Reviews

• Z

  Zac “Zin” Barnes
  1

  Recently I try to get into my account and my card was expired when I called customer service they were no help at all and kept going through loops with my card then when I finally was able to recover my account due to the fact that they had some issues with their debit card which they failed to let me know ahead Nor have I gotten a letter from them which should’ve been told months ago and when I finally tried to reactivate my card from their customer service I tried putting in my phone number and all they have is my old one which I gave them my new one last year and now I cannot access my card and the money I need until after the holidays this is unacceptable that they have failed to let me know ahead of time and would not provide the information I needed to know and I as it is I feel that I will be withdrawing every cent of my money in that account and I will Take my business elsewhere if they will not provide or keep any of the information that I have provided for them I suggest people do the same before this happen to you

  Response from the owner

  We're sorry to hear you had a disappointing experience. We are escalating your feedback to the local management team for review.

• A

  Alexis
  5

  FYI: The correct address for WaFd Bank Pullman, WA 405 E Main St, not the 236 E Main St that was a temporary address. There is customer parking for the bank under the evolve building on Pine Street in the garage parking on the right hand side of the street which most people don’t know about. This location doesn’t have a drive up window, however, it has ATM on Main Street to the left of the front doors to the bank.

  Response from the owner

  Hello Alexis, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.

• B

  Brice Erickson
  5

  Great place to bank, manager and staff are extremely knowledgeable , friendly and helpful. It’s really nice to work with people who are long term employees and it is always a good thing I think in a bank when staff turn over is low . Washington Federal has always been a good to deal with and straight forward. The location is easy to access as it is on main st in downtown Pullman with plenty of parking, on a bus route and near the bike trail

  Response from the owner

  Hello Brice Erickson, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Garrett M.

• J

  James Jessen
  1

  The bank manager is inconsiderate and uncompassionate. Since I live so close, I considered banking here, but definitely not after the way he treated me.

  Response from the owner

  We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review. - Marisol O.

• S

  Shawn Ankney
  5

  I am currently an employee at the Pullman, WA Branch and would like to point out that our hours have changed from what they are posted on here: WAFD NEW HOURS: Mon: 9:00 - 5:00 Tues: 9:00 - 5:00 Wed: 9:00 - 5:00 Thurs: 9:00 - 5:00 Fri: 9:00 - 6:00 Sat: CLOSED Sun: CLOSED We are incredibly sorry for any inconveniences this will cause you.

  Response from the owner

  Hello, Thank you for your 5 Star review. We appreciate your business and are happy we were able to assist you with your banking needs. Thank you for being a part of WAFD Bank!

• J

  Jakunua Kaevarua
  3

  Alexis at the front desk. Fix your face, that is not a welcoming face what are you mad for. So unprofessional of you

  Response from the owner

  Hello Jakunua Kaevarua, Thanks for the explanation. We will pass it on the local management team for review. -Garrett M.

• S

  Sarah McKnight
  5

  Friendly helpful staff with prompt customer service!

  Response from the owner

  Hello Sarah, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. - Marisol O.