VyStar Credit Union Dunlawton Ave, Port Orange

VyStar Credit Union Reviews

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  Matthew Reinhart
  5

  VyStar was able to serve our needs faster than any other banking facility. Cindy at the Port Orange office was extremely helpful and made us feel like the most important customer. In addition, when I called other banking institutions it took forever to get through the prompts. Not VyStar. You are awesome!

  Response from the owner

  Good morning Matthew, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

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  Jamie Sharer Smith
  3

  Had an awesome first time visit at VyStar Credit Union/Port Orange!!! Kaycee was great and extremely friendly and patient. We look forward to letting them handle our basic every day financial needs. My husband and I have been members of several credit unions in our life and they are the way to go!! Thanks!!

  Response from the owner

  Good afternoon Jamie, We appreciate you taking the time to tell us about your recent experience. We are glad that you were satisfied with the service provided by Kaycee. Thank you for being a VyStar member.

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  Aaron Bornhoft
  1

  I’ve loved this bank since moving to Florida. But I have since lost my trust with their online banking roll out to a new app and website. The communication in emails was constant for months so they had a ton of time to roll this app and mobile site out. They scheduled 3 entire days to switch over which was already asking a lot. They have now failed to get their online banking up and running since last Friday and more importantly I’ve lost trust in the bank to roll out something this poorly that I can no longer trust them with my finances in this day and age. Many companies have huge updates or have to transition at some point, but this update was an epic failure.

  Response from the owner

  Good afternoon, We sincerely apologize for the issues that occurred during our new online banking system. We understand how frustrating the process was for our members. The online banking is now available for you to use. If you are still experiencing issues, please reach out to us through our Contact Center at (904) 777-6000 option 9 or through Vychat, and we will be happy to assist you. Both services are available 7 days a week from 7:00 am until 7:00 pm.

• A

  Anna Rice
  1

  I requested a mortgage modification with VyStar. They refused to give me a quote over the phone After to talking to 5 different and non educated in finance. I sent them $50,000 it took them over a week to respond by mail , in the mean time they kept my $50,000. The response by mail was they would reduce my interest rate by0.25%. I had paid off over half of my mortgage. I went to a VyStar office And was guaranteed my 50,000$ would be returned in 24 hours. It has been 5 Days and they still have my money, interest free . This is a credit union I would never trust to Adhere to federal banking laws, and intend To contact a lawyer because they leave me no choice. BE WARE of who has your mortgage and their reputation for doing business,I allowed them to transfer the 50,000$ and it was done in minutes now I a have not been successful in getting it back

  Response from the owner

  Hi Anna, We would like to first apologize for your recent interaction and we are so sorry to hear of this frustration. We understand this modification process can be a stressful time. We pride ourselves on our Member's security and the high-quality standards we maintain and we would like to make things right. Please email us at [email protected] with a good contact number or email so that we can reach out to the Mortgage Management team so that we might correct this.

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  Jason M. Hill
  5

  Cindy Kraher was amazing in helping me established a business banking account through vystar. She was very efficient and was even multi tasking a lot. So amazed by her. Thank you so much for your help and I look forward to working with you and vystar in the future

  Response from the owner

  Hello, Jason! We're happy Cindy got everything taken care of for you. Thank you for choosing VyStar for your business needs!

• R

  Randy Cadenhead
  2

  Never had one issue with Vystar for over five years. During this five years never went to the bricks and mortar bank more than twice. Have pretty much lost confidence right now, with their online banking changes. Problems have gone on way too long and are beyond the “I’m sorry “ stage. The new app rollout still is not functional. How can I trust them at this point ?

  Response from the owner

  Hi Randy, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• K

  Karen Varner
  5

  I had the opportunity to work with Beth Holtz! She is extremely knowledgeable and professional and spent a great deal of time handling issues I was having on my account! I would highly recommend Beth and believe she offers exceptional customer service!!

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• K

  Kathy Jensen
  5

  This credit union is fabulous! Am saving all kinds of money due to the fact there are no maintenance fees etc. Cindy was extremely helpful and kind. I would recommend this credit union to anyone! Thank you Cindy Kramer

  Response from the owner

  Good morning, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thanks for being a VyStar member.

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  Mary Lou Dutrieux
  5

  Shout out to Cindy Kraher and thank you for outstanding customer service. After speaking with 2 other reps on 2 different occasions, Cindy was able to solve my issue in one day. When someone goes above & beyond, they deserve to be commended for it. Thanks again for your help.

  Response from the owner

  We're sorry to hear of the issue, Mary. Thank you for providing this feedback. We're happy Cindy was able to get everything taken care of for you!

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  Lucky V Smith
  5

  Closed my account, lovely people. I wish the company better luck.

  Response from the owner

  Good afternoon, We are sorry to hear you closed your accounts. Thank you for the positive comments.