VyStar Credit Union Bartram Oaks Walk, Fruit Cove

VyStar Credit Union Reviews

• L

  Lisa Maselli
  1

  Made an appointment as a new client. Advised VyStar when I made the appointment that I would be coming with a large cashier's check and would like financial advice. Arrived the day of my appointment and I am told that the woman I would be working with is not a financial advisor. I would only be able to open a new account. They then told me they would be holding my cashier's bank check for 7 business days. They held it for 9 business days. Then I was told that a financial advisor would contact me within 72 hours. It's been 4 weeks and no one has even reached out to me. Will be looking for another financial institute

  Response from the owner

  Good morning Lisa, We really appreciate you taking the time to let us know about your recent experience. VyStar Excellence is a trait that we strive to achieve for each and every interaction. We sincerely apologize that we did not live up to this level of excellence for you! We would love to hear more about your experience. If you would like to speak with us about it, please email the details along with your contact information over to [email protected].”

• F

  Fernanda Carias
  5

  Kevin was very pleasant, out-going, and helpful when assisting us w opening a checking and savings account for my 18 year old son. Plus, my son asked about obtaining a credit card to start building up his credit, Kevin explained the process and praised my son for taking such a valuable and important step. Kevin was very patient throughout the process, especially on a Saturday morning!

  Response from the owner

  Hi Fernanda C, It's great to hear that Kevin was so willing to help your son with opening the new accounts and also giving him praise for his interest in building credit. We're very grateful you provided this incredible feedback on Kevin's amazing member service experience. Thank you for being a VyStar member.

• L

  Lisa Anderson
  5

  Wish there were more stars! Mr. Chad Cassady helped my daughter with an issue regarding transactions on her account(s). The staff were so helpful! I wish I could shout out to the assistant who handled the corporate phone calls, but I did not get her card.... They were both spectacular and Mr. Chad went above and beyond by making another appoinment the following week so that everyone was on board. Super friendly and very caring. This is not the branch I frequent, to be quite transparent, the location that I bank at had customer service that was a bit rude and not helpful at all so we saught out the Bartram Walks location on a recommendation from a family member. He could not have been any more spot on! Thanks guys!

  Response from the owner

  Hi Lisa A, We are very happy that your experience at the Julington Branch was one of a kind. Thank you for your positive comments and insight in Chads member service. We strive on making are members feel welcome and part of our family. We appreciate you for taking your time to acknowledge Chads assistance.

• M

  Meshell Perry
  5

  Chase was awesome when helping us open our business account. I’ve banked with Vystar for years and have always been extremely happy with their services! 100% recommend!!

  Response from the owner

  Thank you for being a longstanding member, Meshell! We appreciate you allowing us to serve your business needs! We look forward to seeing you again!

• G

  Geoff Marton
  5

  I've been a member 10+ years. Almost always have very positive experiences. Today, Chris at the Julington Creek branch made it OUTSTANDING! She was far above and beyond even VyStar's high standards. Keep up the great work, Chris!!

  Response from the owner

  Hello, Geoff! We really appreciate you taking the time to send in this wonderful review. We're happy Chris was able to exceed your expectations. Thank you so much for being a member!

• J

  Jared Goodman
  5

  Chris Greenert and Junior were above and beyond when closing a loan deal. There customer service is outstanding and will recommend them to anyone. They deserve a raise and paid time off

  Response from the owner

  Good morning, We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service provided to you, and we thank you for being a VyStar member.

• D

  Deborah Jordan
  5

  This has been my bank for over 30 years. They always remember me. Not as fast in the drive-thru as I would like however no complaints really.

  Response from the owner

  Good afternoon, Thank you for being a longtime member with us. We appreciate you taking the time to review us! We are glad that you are satisfied with our service.

• M

  Mrs. Withfield
  5

  Kevin Hoag at the Julington Creek branch was beyond helpful & extremely nice & VERY respectful. I’ve dealt with VyStar for a loooong time & he is BY FAR one of the most happy & helpful specialists I’ve had the pleasure of dealing with. Thanks Kev!! You rock!!

  Response from the owner

  Good morning, We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a VyStar member.

• V

  Veronica Zellers
  1

  We can't access our money. We almost were stranded on the side of the road cause we ran out of gas. Had to borrow money from a stranger. It's been a week Vystar... fix your app.

  Response from the owner

  Good afternoon, We understand how frustrating the online banking upgrade was, and we sincerely apologize about the temporary outage for online and mobile banking. The online banking is now available for you to use. If you are still experiencing issues, please reach out to us through our Contact Center at (904) 777-6000 option 9 or through Vychat, and we will be happy to assist you. Both services are available 7 days a week from 7:00 am until 7:00 pm.

• C

  Calista arkin
  5

  Junior was a huge help!! Thanks so much junior for helping with opening up a new credit card account. An awesome VyStar experience.

  Response from the owner

  Hello, Calista! Thank you for sharing! We definitely appreciate the kind words for Junior and the 5-star review. Thank you so much for being a member!