VyStar Credit Union Blanding Blvd, Middleburg

VyStar Credit Union Reviews

• J

  Jamie Girgis
  1

  I have been with VyStar for years with my personal banking and now I have a small business acct with them as well. I go into the branch every Friday morning to do my business banking which has worked well for years. The staff at the Middleburg branch are so nice, helpful & always pleasant. But now it takes me FOREVER to do a simple bank transaction due to the fact that corporate has changed it to where you now have to do everything at the teller line including loans, new cards, new accounts etc… so it holds up regular banking customers. Also, you now give all your information to the teller including your ss #, income info and other personal info all while standing a foot away from other people to easily hear all of that!! That’s not safe nor is it ok to have someone stand there for as long as it takes to get all that info & process a loan. What happened to going to a cubical where you can comfortably sit down & tell them your personal information without everyone else hearing all of it. Ridiculous!!! Oh & the tellers don’t get paid any more to do all of this. Shame on you VyStar.

  Response from the owner

  Good afternoon, Thank you for your feedback. We take member service very seriously and we strive to give each of our valued member the superior service they deserve. Please email us at [email protected] or by calling 904-777-6000 so that we can follow up with you personally. Thank you and we look forward to hearing from you.

• S

  Siobhan Sheppard
  5

  Excellent customer service! Had Mr. Oakley Cerrone assist with opening teen VyStar accounts for my two children and he took really good care of them very professionally. Love the VyStar Middleburg branch.

  Response from the owner

  Hello, Siobhan! We're happy you and your family has chosen VyStar! We appreciate your membership and this wonderful feedback!

• A

  Art Mullen
  1

  I don't like the way they do business, and use my money. Wells Fargo transferred a payment digitally to Vystar a week ago and it went through in seconds. I called 6 days later, and Vystar told me they never got the payment. They got caught when a Claims process was started with Wells Fargo. Vystar then said they would send the money(digitally) back to Wells Fargo, but it would take 3-5 days!! This was admitted after being on a conference call with Wells Fargo and Vystar for 2 hours and 23 minutes! Why would anybody do business with these people after reading this??

  Response from the owner

  Hi Art, We would like to apologize for your recent experience and sorry to hear you were less than satisfied with [service]. We pride ourselves on our [service] and the high-quality standards we maintain and would like to make things right. Please give us a call at 904-777-6000 or email us at [email protected] to discuss what occurred and how we might make it up to you.

• M

  Mike Haun
  5

  Best bank or credit union I've ever had best customer service. They are so helpful, they answer any and all questions you have if you need anything, they are helpful and happy to do it. They're not complaining or giving me dirty looks Lakestone Bank if you have an account with Are there Banks I would suggest opening one with them? They are absolutely amazing in there ATMs in banks are everywhere.

  Response from the owner

  Mike, thank you for the kind review and hope you're doing well. We are very grateful for our members!

• B

  Bernadette Sides
  5

  I have been a member at this branch for 14 years, and I have always looked forward to doing business with any of the staff. Always smiling, ready to help as soon as you walk in the branch. One on one, I enjoy working with Mrs. Capotelli. Also, The branch manager, Ted Voss, is very personable. Love going to this branch!

  Response from the owner

  Hello, Bernadette! We're so happy to see our Middleburg Branch has been able to provide you consistent amazing service! Thank you so much for taking the time to provide us this wonderful feedback, and thank you for your years of being a member!

• C

  Charles Williams
  5

  I have been a proud "Jax Navy" VyStar member for 46 yrs. I conduct most transactions at the original middleburg branch. i have also visited other branches in the north florida area. i have never failed to receive anything but the most superior service from the middleburg branch. when my wife passed away in 2019, Ted Doss and Sandra David were of immense help when I needed to rearrange several accounts. I believe Vystar is Great because the parking lot is always full. I consider the middleburg branch the flag ship branch of the Vystar fleet.

  Response from the owner

  Good morning Charles, We can’t thank you enough for taking the time to provide this feedback! We are glad that you were satisfied with the service the Middleburg Branch provides to you. Thank you for being a valued longtime VyStar member. We will share this with our leadership team so they know what an outstanding experience you've had with this branch over the years.

• C

  Cathy Baird
  5

  Everyone at the middleburg branch is five star. Always helping me with my financials. New cars, new motorcycles, personal loans, etc. Nikki is the best but all are 5 star ... ted , ashley , candac . Sandra . Gabe... Love them all.

  Response from the owner

  Hello, Cathy! Thank you for sharing this glowing review of our Middleburg crew! What a great team! Thank you so much for being a member!

• E

  Erin Smith
  5

  Been a VyStar member for 14+ years. This branch is the one i always choose to go to. Because the staff is always so friendly and willing to help with any issues.

  Response from the owner

  Good afternoon, Thank you for the 5-stars! We appreciate you taking the time to review us! We are glad that you were satisfied with our service and thank you for being a longtime VyStar member.

• K

  Karen Francis
  5

  i have been a member since 1996 the Middleburg Branch has the nicest people working there Ted Doss is the best branch manger there they treat you with respect they have helped me out alot and the people working there are so nice Ted Doss is the best branch manger i like him a lot im proud to be a Vystar MEMBER

  Response from the owner

  Good afternoon, We appreciate you taking the time to review us! We are glad that you were satisfied with our service. Thank you for being a longtime VyStar member.

• G

  Gerald Dias
  5

  Great VyStar branch everyone is helpful and friendly! Ted is great to he is always there for the people. Thanks, Gerald Dias

  Response from the owner

  Good Morning Gerald D, Thank you so much for you incredible comments regarding our Middleburg Branch and Ted's willingness to help. We are so grateful to have members like you in our family.