Volt Credit Union W Republic Rd, Springfield

Volt Credit Union Reviews

• K

  Kevin F
  2

  I recently noticed that the interest rate the credit union pays on the "Investment Savings" account was significantly less on a account that I oversee for an elderly family member. It was my failure in due diligence to have not been on top of this change and to only notice it at tax time, but when I sent an online message to Volt asking what their current rates were, I never received a response. It's like calling a business and they never answer the phone. When this account was first created, with the minimum dollar amount to qualify for investment savings, it included no charge online bill pay. Volt later rescinded that feature and started to charge for bill pay. They should have grandfathered the accounts that had no charge bill pay, but they didn't. We stopped using their bill pay service. Also, it took way too long for the payment to be delivered. Their app seems to work pretty good though...........

• U

  Urban Redneck
  4

  What's that old saying, location, location, location! The credit union experience is something you wouldn't understand until you join one. Friendly staff, great rates and a beautiful new facility- what's not to like!

  Response from the owner

  Dear Dave, Thank you very much for taking the time to leave us a review and for your kind words! We’re extremely pleased that you’re satisfied with our friendly staff, interest rates, and our brand-new facility on Republic Road.

• C

  C. Hoffmann
  3

  I want to like it.......I really do. Still relatively new with them, but the debit cards don't have tap capability, or customizations available. No cash deposits accepted at the ATM. Super friendly people.

• J

  Josh Johnston
  3

  Very nice facility. Offer very competitive loan and deposit rates. The staff could use some coaching In customer service... I had applied for a loan and was called several times for information that was on my application. When I had mentioned rate shopping, the conversation turned cold, almost like they were pushing me to the other institution. Almost as to make it personal.

  Response from the owner

  Dear Josh, We’re very sorry you had a negative experience with our credit union. We pride ourselves on our customer service, and we regret that we missed the mark with your loan application. If you’d like to discuss this issue further, feel free to contact Loretta Roney, our president and CEO, by calling (417) 862-0471.

• C

  Cheri Goodwin
  5

  Have used this credit union many years. The names may change, but the service never does! Hands down the best credit union or bank we've had over 42 years!

  Response from the owner

  Thank you, Cheri! We are so happy that you keep choosing us here at Volt!

• T

  Taylor Johnson
  5

  I don't typically write reviews, but I wanted to take the time for it for this company. The customer service is always above and beyond. Each and every time I am in contact with them, the experience is great. Everyone should use them as a credit union!

  Response from the owner

  Taylor, Thank you for the feedback! We love to hear that we are providing a top notch experience for our members! Unfortunately most people do not take the time out of their day to leave positive feedback, instead they just let you know when you are doing something wrong. That makes it all the more refreshing and meaningful when someone does have something nice to say! Thanks again and I hope our service continues to impress!

• S

  Shelby Weaver
  3

  Customer service can be a bit iffy depending on who it is that day. The app is awful and here lately I can't even sign in. I really love using credit unions over banks but this is a bit too lack-luster for me. Keeping it for now due to the convenience.

  Response from the owner

  Shelby, sorry you are having issues with the app. Have you tried change your password to see if that is why you are locked out. If you call in we can typically get it working for you! As far as the iffy service that you have received, do you have any recommendations for us on how we can be better? We are constantly trying to get better, so negative feedback is great if we can understand the problem behind it. Once again, sorry that we haven't met expectations yet, but with a little guidance we know we can!

• N

  Natrone M.
  1

  Been here over 30 years, been in my house for 24, and at my job for 20; yet I need references for a car loan...you know..."in case I skip town". Not to mention they were going to charge me about 9 percent interest. This place is a joke now.

  Response from the owner

  Hi Natrone, We're sorry you had a bad experience when looking to purchase a new vehicle. We want to ensure you that we were not trying to single you out by asking for references, this is just a part of our loan application process. These references are not cosigners on the loan and do not have any responsibility for the debt if something were to go wrong. We may not even call them. The reason we do this is because we can't always get the full story from a credit report. Sometimes we can look at a credit report and see that someone hit a rough patch at one point that would typically cause us to decline the loan. Calling a reference can gives us the ability to overturn that decision because we get a greater look at the full picture. As far as rates go, there are multiple factors that determine our rates, but this is standard across the board for everyone. The main factors are 1.)Year of the vehicle 2.)Term of the loan 3.)Credit score. If you have any questions about our lending process feel free to reach out to us and we can further explain what goes into our decisions.

• S

  Sharyl Blakely
  5

  I started at this Credit union when it was Mid America Dairy. I will continue to stay. Only one bad experience it was when they first opened the new Republic Rd. location. At the Drive thru

  Response from the owner

  Sharyl, thank you very much for your honest review and 5-star rating. We're sorry you had a bad experience at the drive-through of our Republic Road location. Please let us know how we can better serve you in the future!

• B

  Ben Moon
  3

  The establishment is great - the way they churn through frontline workers…not so great. ¯\ _(ツ)_/¯