Arvest Bank W Republic Rd, Springfield

Arvest Bank Reviews

• D

  Dustin Tinsley
  1

  Well most banks now days are worthless and this one hits number one. I like to give them zero stars. The hours they have is not for the working man. They won't cash their own checks. Some reason lobby and drive through has different rules. Now I see why banks keep going under or sale out. I would never recommend this bank. Never accept a check or anything from this bank.they will screw you.

  Response from the owner

  Hi Dustin, we are very sorry to hear that you are unhappy about your experience. Customer service is our top priority and we would like to listen and learn more. Would you please send your contact number to [email protected] so that we can connect you with local management?

• G

  Gina Blecha
  1

  I have had an account with this branch for almost 2 years. Last week I gave teller $320 is n cash to deposit, she only deposited $280. I didn’t look at my receipt because I was in a hurry, my fault. I called the customer service they said they would look into it and call me. They never did call me back. I had to call three other times to find out there was nothing they could do. I lost my trust in this branch and will definitely be moving my accounts. Just so you know I do not write reviews often but I felt others should be warned.

  Response from the owner

  Hi Gina, we're so sorry to hear about your experience at our West Republic Road branch. We would like the opportunity to continue earning your business and to connect you to a member of local management to discuss your deposit. Will you please send us your name and contact phone number to [email protected]?

• M

  Matthew Russell
  5

  I had a minor issue with my personal account of my own doing. I stopped into this branch of Arvest and was able to work with Jacob Hosp to get the issue fixed. He made sure I was who I said I was politely and then completely fixed the issue I had created for myself. He was friendly and professional and I was very pleased with the service. I would highly recommend this bank (who we have been with for at least seven years), this branch and the other branch on Republic Road, and specifically Jacob.

  Response from the owner

  Matthew, this is wonderful to hear! Thank you for your review!

• J

  Janna Case
  1

  I had a appointment today to start a business account with Olivia Mathias. She kept me waiting in an empty parking lot for over an hour waiting on her phone call. She should be removed from her desk job and made to work outside till she understands how to treat people.

  Response from the owner

  Hi Janna, we’re so sorry to hear that you feel this way and to learn of your recent visit to our branch. Customer service is top priority at Arvest, and we would like the opportunity to speak with you about your experience so that we can make things right. Would you please send us your name and contact phone number to [email protected] so that we can connect you to a member of local management?

• A

  Amy Ellis
  2

  I've used Arvest a few years now and have been very please with them till now. My account was compromised somehow and I believe it was due to a skimmer on this banks ATM because the fraud on my account happened right after I put money in my account from their ATM. I was called 2 days later to be told about unusual activity on my account. My card was cancelled. The money I put in my account was all I had it was to pay my car note. Now I'm behind in my car payment because I trusted this bank with my $. Now I'm being told I need to wait up to 10 days to get my own money bank and was not given any more options. I'm very disappointed. I'm in a bad way finacially and I don't feel that I'm being treated right.

• L

  Lee Grant
  5

  Arvest has done an incredible job building and maintaining their brand, and this branch is a shining example. The staff is incredibly friendly, helpful and dedicated to customer service without exception. There is no request too small or too big! I would highly recommend their banking and financial services, both personal and commercial!

• K

  Kathryn Washam
  1

  They are so hard to get ahold of on the phone, speaking to a bank teller is practically impossible. Then I am paying a monthly fee, to protect me if my account gets over drafted, to find out later if I need that protection, I have to pay ANOTHER FEE again because I got over drafted. Don't have your bank tellers tell me about this protection account, and get me to sign up for it, to later find out there is another hidden fee. I wouldn't of bothered switching banks if I knew this was going to be the case.

  Response from the owner

  Kathryn Washam We're really sorry to hear this. We'd like to discuss this with you. Please email us your phone number to [email protected] so we can have local management follow up.

• J

  Jessica Jordan
  1

  I am very disappointed with this bank. They bought out Bear State and I've had problems with my account ever since. Their app is horrendous and they are just as charge happy as Bank of America. I will be closing my account and finding a new bank. If you are looking for a new bank I would avoid using Arvest.

• R

  Ryanne Peters
  5

  I’ve been banking with Arvest for about 10 years and have yet to have an issue that they didn’t rectify immediately. They’re always very friendly and willing to help, whether I walk in or over the phone.

  Response from the owner

  HI Ryanne, this is wonderful to hear! We’re so glad you have experienced great customer service at our Republic Road location in Springfield, MO. Thank you for taking the time to write this review. We will be sure to pass along your kind words to this branch!

• S

  SavoryKurt
  1

  Terrible company with some of the worst customer service I have ever seen, Stay away from buisness at any Arvest location.

  Response from the owner

  We are very sorry that you are unhappy with the service you received. Customer service is our top priority. We’d like to connect you with a member of management to listen and learn more. Would you please send your name and contact number to [email protected]?