Veterans First Mortgage Charles Lindbergh Dr, Salt Lake City

Veterans First Mortgage Reviews

• D

  Daniel Horner
  5

  They went above a beyond on refinancing my property in a timely manner. I was a little disappointed in my previous financial situation and Veterans First came up on top. Great job!

• D

  Dale Jenkins
  5

  I've been working with Veterans First Mortgage since 2017 and have had nothing but excellent service and customer care.

• R

  Richard Shafer
  1

  After 2 years of supplying document after document – multiple times… after 2 years and four loan officers… after 2 years of being told, “I think we’re about done and we should be good with everything”, only to be sent another list of 10 more documents you want… WE ARE DONE!! I have never experienced a mortgage lending institution that makes it completely impossible to obtain a mortgage… and for a messily $62k. Maybe that has been the issue all along. The lending amount is only $62k and this is a waste of time for your organization from a commission and profit return perspective. We were reassured that before he left for deployment to Afghanistan, this matter would all be resolved. Now, 2 days before he deploys you send another list of required documents that is impossible for him to get together while trying to prepare for deployment. So much for supporting those brave military folks that put their lives on the line to protect the freedoms you enjoy.

  Response from the owner

  Dear Richard Shafer, Thank you for taking the time to provide feedback. Our goal is to provide all clients with exceptional service, so your input will help us improve our future interactions. Can you please send us a direct message to [email protected] with more details so we can look into this matter further? Thank you. Sincerely, Veterans First Mortgage

• M

  Mike Jankowski
  1

  If I could give 0 stars I would. The loan officer Jordan Cardy had a literal laugh at the situation I have and that I couldn’t get a mortgage because of something I knew nothing about. They treat veterans just like every other place that claims vet friendly. Thanks for your service BUT . Never been that disrespected

• L

  Linda O'Connor
  5

  I want to thank Albert, Ryan and Valerie for all the help with the refinance and all the knowledge they have given me through the whole process.

• A

  Anitria Daniels
  5

  My experience with Veterans First was awesome . My loan Officer Alisha Pena made the experience as smooth as she possibly could. The entire process went great and I really appreciate the way she handled my process with perfection. The customer service was great each person that I had the opportunity to speak with was great. I will definitely be referring others to them to apply for mortgage. Thank you !!!!!

• E

  Edward Reid
  5

  Working with Veterans First was a blast. Rosa was awesome. She kept us calm throughout the process. We got frustrated a lot and she reeled us in saying everything would be ok. Thank you very much for all you done for us. Very much appreciated EDward Reid

• J

  Jerry Smith
  5

  Interest rates were bouncing around daily in March 2020, so I pre-qualified with three different lenders and was trying to pull the trigger with at least one of them at the right time. I was leaning towards a competitor, I had even already ordered an appraisal through them. But David Hawkes, my loan officer, was the reason I ultimately decided on Veterans First Mortgage. He went above & beyond to satisfy my concerns, worked directly with my realtor when necessary, and stuck with me from start to finish. His demeanor was even-keel and his telephone persona was always pleasant. I feel lucky to have had him in my corner during this endeavor.

• W

  Wizard Me
  1

  O stars...Huge waist of time. Document after document sent there way and was never ending.... Very misleading dont appreciate the run around. Used Rocket mortgage and were closing in a month. I was working with Veterans last for over 3 months. I never recieved my appraisal money Ben promised I get back if loan didn't go through. HOW ARE THEY IN BUSINESS

  Response from the owner

  Dear Mr. Bell, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. Can you please provide more information by sending us a direct message to [email protected] We will also begin an internal review of your loan file. As soon as we have more information, we will contact you to address these concerns. Sincerely, Veterans First Mortgage

• T

  T Mark Peterson
  5

  I recently relocated and shopped around for the best mortgage company to purchase my new house. Through my research I found Veterans First Mortgage Company. These guys were OUTSTANDING to work with from start to finish. My Loan Officer "Adam Freedman" went above an beyond in every phase of the loan process which we all know can be a bit stressful. However Adam stayed InTouch and carefully walked me through every phase of the process through closing BTW they made happen in three weeks! I am very impressed and highly recommend these guys for your mortgage needs!