Mountain America Credit Union W 700 N, Salt Lake City

Mountain America Credit Union Reviews

• R

  Rob Johnson
  5

  Part of the Moneypass atm network. Excellent atm network. Near grocery store and dollar store excellent location

  Response from the owner

  Thanks for leaving us a review, Rob!

• D

  Dallas Wood
  1

  I was buying a car from a local dealer who sold me a service contract warranty for my new car. When I went in to get the loan they offered me a service contract at a better price. So I took it, but when I read the fine print after the sale I discovered it didn’t cover as much stuff as the contract I was getting from the local dealer. I wish I had paid the extra $300 for the local dealers warranty because now I have one that isn’t worth jack squat and won’t cover anything expensive other than the engine.

  Response from the owner

  Hi Dallas, we apologize for your experience with us. We are always looking to improve our service for members. We will be sure to pass this incident along to our team. Please let us know if there is anything else we can do to assist you by emailing us at [email protected]. Thank you.

• S

  Sam Sumrall
  1

  Tellers were great!! The banker, not so much!! I was attempting to open a joint checking account with my boyfriend and I explained that I needed to get a debit card today. He was insistent on us applying for a credit card, so we did and were approved. However, the credit application delayed the processing of our account and as a result would receive the debit card a week later. We needed it today!!!! (To pay rent, bills, etc. We both work 7 days per week and came in when we could, but we’re were not accommodated!!!

  Response from the owner

  Hi, Sam! We are very sorry to learn about your experience and the delay on your application. We would love to see if we can help expedite the process for you so you can receive your card faster. Please email us at [email protected] with your name, details of the experience and contact information and we will look into what we can do for you.

• F

  Fer Alatorre
  1

  It’s always closed saturdays why?? I got here at 12 and it says it closes at 2 but the front doors are closed can someone explain why😢

  Response from the owner

  Hi, Fer. We’re very sorry to hear about your negative experience with us. Some branches are closed on Saturdays, however, we do have many that are still open. Please visit https://www.macu.com/branch-locationsto see a list of the branches (and their hours) that are open near you on the weekend. Thanks!

• A

  Alicia Ramirez
  5

  I was having a really bad day the other day and to top it off the ATM ate my debit card and as I was waiting in line in drive thru to see a teller feeling frustrated and overwhelmed with everything going wrong that day I saw the sign they had posted on the side of the drive thru and it read this " Keep Your face always towards the sunshine, and shadows will fall behind you ". Thank You Mountain America for your words of Inspiration and encouragement

• P

  Paulino Rodriguez
  5

  I wasn't even a member and Mountain America did more to help me than the credit union I am using. Needless to say I will be joining M.A. and dropping my current credit union immediately.

  Response from the owner

  Thanks for the review. We're glad you had a good experience and look forward to helping you in the future.

• M

  Marjorie Franco
  1

  I went in with my husband to re-finance his car loan and Jocelyn helped us out. She didn’t even have good customer service, took our information didn’t give my husband any options if He wanted a credit card there or an account through them. Just very unprofessional. I would never recommend her. If I could I would give her 0 star Too bad Google is nice if enough to give 1 star haha.

  Response from the owner

  Hi Marjorie, we’re sorry to hear about the negative experience you had while visiting our 700 North branch. We’ll be sure to pass your concerns onto our team. Please don’t hesitate to email us at [email protected] if you have any additional details you would like to add. Thanks so much or your review, we greatly appreciate your feedback!

• l

  laura boncada
  5

  The Rose Park branch is smaller than most and it is very busy. At times I have had long waits. But they are great!!!! I love the caring and compassion. The individualize attention. I always feel welcomed. They have helped with many different issues. At this point I have brought 6 new member here. Love this branch where them make you feel at home!!

• V

  Vanne Hernandez
  1

  I’m normally not the type of person to write reviews especially not bad ones. My experience with MACU has been exceptional but recently the banker who I have been dealing with, Wendy, makes me not want to go to the branch. In October I applied for an auto loan and everything went great she even gave me amazing news that over $2,000 had been put into my account because my vehicle had great book value. Amazing news yes, until I find out that was the money that was supposed to have been used for my Gap Insurance, Extended Warranty and Single Life Insurance for my auto policy. It wasn’t until I had to make a claim and had already spent the money. I decided people make mistakes and she’s probably new so didn’t make a deal about it. I didn’t go to the branch since, until a week ago when I had to have her help me again. I needed a credit increase. She acted like it wasn’t necessary. She told me increasing my credit line wouldn’t help boost my credit more. I said I needed it anyway so she went ahead and did it. The whole time I felt like she felt obligated. Well I asked for a $2,000 credit increased and she only submitted it for $500. I was so fed up that day because I had already been waiting for 2 hours to talk to someone, which is understandable because it was the day after Labor Day and it was busy, but I didn’t have the energy to re-do the whole thing. So I went back today and unfortunately I had to talk to her again. I could tell from the beginning she didn’t care to help me. I said Hi that I had been there a week ago but I needed a higher increase and kindly asked her if she could help me with that. She told me she didn’t think I could get another one but I guess it didn’t hurt to try. So she did the application and came back to tell me they approved it but “just to let you know you won’t be eligible for another increase in 6 months” ok understandable, just sounded like she was fed up and rude when she told me but I either way I have great credit, money in the bank and have been banking with MACU for about 10 years so I’m sure if I went back and requested more I’m 100% they won’t deny it. I’m not the only one who has had a bad with her, my dad and brother went in a few months ago and tried to get an auto loan and she declined them when my dad has an 850 credit score and my brother 750 the only downside was my brother was a first time buyer but had more than 5 credit lines opened for a few years after they got denied they decided to go through University Credit Union, my brother got approved right way with the lowest I retest rate all by himself. My point here is she needs a lot more training not only when it comes to the system but most importantly in customer service! I had to say it!

  Response from the owner

  Vanne - Thank you for taking the time to provide us this feedback. We sincerely apologize our service has fallen short of your expectations. This is not the experience we would hope to create for our members. As your financial partner, we will strive to serve you in a more efficient and courteous manner.

• J

  Jessie Torres
  5

  The personal are very professional and they find a solution or the best option for each individual. What I like the most is the kindness of the people that works in each Mountain American Credit Union sites and the convenience of the app.

  Response from the owner

  Thanks for sharing your wonderful experience with us, Jessie! We can’t wait to pass your kind words on to our team!