Ventura County Credit Union - Simi Valley Tapo Canyon Rd, Simi Valley

Ventura County Credit Union - Simi Valley Reviews

• D

  Danielle Carrillo Whitmore
  5

  My disabled mother needed to make a few deposits. We found out this location accepts F&A Federal credit union deposits thru the ATM. Her location in the valley by CSUN is closed for remodeling so finding an alternative near me was awesome! There is a drive thru ATM that is open 24/7. She said she thinks it's worth the drive to continue using the ATM at this location. I'll find any excuse to have my mom visit me here in Simi valley! Plus I feel it's a lot safer for her out here than near Northridge especially when using an ATM.

  Response from the owner

  Hi Danielle, thank you for your kind review. We are glad our Drive-Thru ATM was helpful for you and your mom!

• S

  Shaylene Jukes
  1

  They discriminate if you are disabled or handicap. I have a medical exemption for not wearing a mask and they made me stand next to the trash can outside in order to get money out of my account. I canceled my business with them. Discrimination for people with disabilities will never be okay.

  Response from the owner

  Hi Shaylene, we apologize for not meeting your expectations. We are doing our best to follow Ventura County guidelines and keeping our members and employees safe is our priority while providing essential services. We do not tolerate discrimination of any kind and understand that you have been in touch with a manager already. If that is incorrect and you would like to be contacted by a manager, please leave your full name and phone number in a private message.

• R

  Richard Ribble
  5

  We have been members of Ventura County Credit Union for many years, and have always appreciated the customer service and small company familiarity.

  Response from the owner

  Hi Richard, that's wonderful to hear! Thank you for your membership and review!

• L

  Lauren Lerch
  5

  Fabian was so helpful. I had a large amount of fraud on my account and he spent so much time helping me navigate through it properly. He was very patient and thorough. Thank you Fabian.

  Response from the owner

  Hi Lauren, we are so glad to hear that Fabian provided you excellent member service and took time to assist you through navigating this process at our Simi Valley branch. Thank you for your membership and review!

• J

  Jan Garrick
  4

  It's a credit union! Open to anyone living or working in Ventura County. It's not-for-profit so the members get the benefit in the form of lower interest rates on loans and better long term investments. Easily get a fee free checking account, and fee free savings, just keep a minimum of $5 in any account to keep it open. Way lower overdraft fees if you link checking and savings accounts, like $5 per transaction with auto transfer from savings to checking! Beat that!

  Response from the owner

  Hi Jan, thank you for sharing all of the wonderful reasons to belong to a credit union. Better yet, the overdraft transfer fee from your savings to your checking is only $2! We appreciate your membership and this review!

• K

  Kaisei Tamahagane
  5

  They have A-1 customer service that other bigger institutions should emulate. They sincerely value and take time to check on their clients and listen to them. They add a personal touch in all interactions from the frontline personnel who gives you options on services that would best fit your needs up to the branch manager who takes time to read your feed back and sends a hand written thank you card. These people are TOP NOTCH!

  Response from the owner

  Hi Kaisei, thank you so much for your very kind words. We appreciate it!

• J

  Joel Williams
  1

  it's like banking 30 years ago. systems and processes are significantly outdated and inconvenient. rates are worse than big banks. no real reason to do business with VCCU.

  Response from the owner

  Hi Joel, we are very sorry to hear that you are unhappy with our systems and processes. We appreciate constructive criticism and are always looking for ways to improve our services. Our rates are comparable with local credit unions in our area and we offer lower fees and better rates than most banks. If you don’t mind sharing your contact info in a private message, we will have a manager contact you to learn more about what specific areas you feel we can improve on.

• H

  HarleeQuiinn Rae'Fayard Moreno
  5

  Great bank. Wonderful people working there! Shout out to Brandon for always making our days brighter and full of laughs!

  Response from the owner

  Hi there, we're so glad to hear that and will pass this along to Brandon and the Simi team. Thank you for your membership and for this review!

• S

  Sophia Maxwell
  5

  I want to give A GREAT BIG SHOUT OUT TO BRANDON!! ALWAYS ALWAYS ALWAYS SO SWEET AND HELPFUL!! I'm Extremely greatful!! Thank you!

  Response from the owner

  Hello Sophia, we appreciate your positive feedback about your experience with Brandon at our Simi Valley branch. Thank you for your membership, we hope to see you again soon!