Vantage West Credit Union S Craycroft Rd, Tucson

Vantage West Credit Union Reviews

• D

  D H
  1

  Waited over thirty minutes for a scheduled meeting with an auto loans agent. The agent was not only nowhere to be found, but none of the other agents knew how to help us. I am glad I just came by to sell a car and don’t have an actual account with this credit union. Would never trust them with my money.

  Response from the owner

  Good afternoon D H, We are sorry to see that you had this experience. It sounds as though there were opportunities to make your interaction more smooth and efficient. We have taken this feedback to our team and it will be utilized to improve future experiences for others in similar situations. We would like the opportunity discuss this further if you are so willing. Please reach out to us directly at [email protected] with your best contact number and a time to call you and we would happy to have a discussion with you.  Thank you for the feedback. - Josh

• P

  Pat
  1

  A teller named gazelle or something like that took forever this morning looking up my account. Never before had someone had that much of a problem looking up my account so I could pay bill. Maybe she is new, but I ended up being late for work. It took about half an hour and no one in front of me, and no apology that’s why I’m giving them 1 star for the bad service.

  Response from the owner

  Good afternoon Pat, We are sorry to hear about this experience, but we are glad you took the time to share it. Please reach out to us directly at [email protected] and include a good phone number and a time to reach you and we will reach out to discuss the situation with you personally.  We will be sure to learn from this and work our hardest to ensure that we are improving your experiences going forward. Thank you for being our Member. - Josh

• A

  Amber Bowen
  1

  The worst customer service ever! I usually go to the one on Camino seco and Broadway which is amazing. The one on craycroft and 29th acted like they didn't even want my business there. And I've been a member for five plus years!

  Response from the owner

  Good afternoon Amber, We are sorry to see that it appears you have had a bad experience with us, but we are grateful to you for making us aware of your concern.  Please reach out to us by email at [email protected] so that we can discuss the matter in more detail with you. We sincerely appreciate your Membership with Vantage West and we look forward to hearing from you. - Josh

• r

  rosietheriveter1
  1

  Oscar, one of the bank tellers, was extremely unpleasant. I usually don't use this location, but was on this side of town getting some work done on my car. When I reached the counter, I requested some information regarding my account and provided my ID. Even though I have been a member of Vantage West Credit Union for years, he acted suspicious. Unsure why this happened as I had all of the necessary documentation to prove who I was and he was able to access my account without any issues. I understand that bank tellers need to be careful regarding fraudulent transactions, but the way he was acting was way over the top. I won't be returning to this location. The entire experience made me feel uncomfortable and creeped out. Please take my advice and go to the location on Speedway and Wilmot. The staff at that branch are extremely helpful and professional.

  Response from the owner

  Rosie, although protecting the interests and security of our Members is of the highest priority, it should not come at the expense of making anyone feel uncomfortable in the way that you are describing. Please accept our apologies for your experience and feel free to reach out to us by direct message or at 800.888.7882 if you would like to discuss the situation in further detail. Thank you for being our Member. - Josh

• C

  Cynthia Holtmeyer
  1

  They say their drive through is open until 6pm.but they aren't. Lobby closes at 5pm. Very disappointed

  Response from the owner

  Good morning Cynthia, we are not sure where you received information about our Craycroft drive-through being open until 6:00pm, but we apologize for the misinformation. Our locations and hours are all posted on our website at https://vantagewest.org/about/locations/.  Thank you for taking the time to express your thoughts.  We appreciate your Membership with Vantage West.  -Josh

• M

  Mackle Palmeroy
  1

  They put my direct deposit into someone elses account and then when I asked them to refund the NSF fees they said I filled out the form wrong. I pulled up the email i sent them with the form and asked the lady what was wrong with it. she lied to my face! I was looking at the form and she lied right to me about what was on it. I never got my 105$ back.

• A

  Amber
  5

  My son got a hold of my account sorry I'm changing my rating from a 1 star to a 5 I have never had issues here.

  Response from the owner

  Hello Amber, It appears our service did not wow you and for that we are very sorry.  Please email us at [email protected] and we would value the opportunity to talk things through with you.  Thank you and we look forward to hearing from you. -Josh

• C

  Charles Williams
  1

  Don't waste your time with them had appointment today but they wanted a bill with address on it to get account but failed to tell me that when I made appointment they wasted my time and gas money will never use them again I had a account for over 10 years in the past but has gone down hill with there services will now go to pima federal credit union a much better credit union go there instead was a member when they were DM federal credit union before name change never will I use them and will tell everyone I know not to waste their time they lost out on a $280.000 dollar deposit today from my lawsuit

• R

  Richard Carter
  1

  today I called Vantage West up to try to get a question answered on a loan I waited 20 minutes on hold then it represented got on there in exactly 6 she hung up on me during middle conversation. I tried to call back and it said the phone services are now closed. This is absolute BS, do not do business with this bank.

• K

  Karina S
  5

  Amy was very helpful went out of her to make sure I left happy.