Vantage Credit Union Square, O'fallon

Vantage Credit Union Reviews

• B

  Ben Klein
  1

  horrible, fees, fees, fees. charge for everything you do with you money. save your self money and bank elsewhere. there are plenty of banks that do not charge or will reimburse you for transactions.

• L

  LA Smith
  1

  Vantage credit union is terrible. We have had them over two years now and are fed up with the complete lack of customer service. If you have to call for assistance or most of the time if you go in a branch. They limit how many $100 bills they will give you so might walk about with a bunch of $20s or smaller. They charge for EVERYTHING. My debit card was stolen on vacation and they charged me $10 for a new card and when I complained they literally told me “well that’s how we make money” then hung up on me. Two hours later I finally got a card ordered...10 business days was the timeline to receive it! They are so rude at their phone center ANY time you call, and they use a third party call center to handle card issues- which tells you totally different info than the bank reps do. The app and the online banking are awful. The online banking is down for maintenance all the time, the app has to sit there and reload transactions everytime you want to scroll- if it works at all. Save yourself a headache and go elsewhere.

  Response from the owner

  We're sorry you have had poor experiences with our staff. Most of the services we offer are free of charge. Unfortunately, a debit card does cost us $10 to replace and we pass that cost on to the member. If you would like to have someone reach out to you, please send an email to [email protected].

• M

  Mark Cooper
  3

  My 17 year old daughter gets treated bad ignored and blown off a lot when she goes in alone. ( she is short and looks young) My wife and me rarely have a issue.

  Response from the owner

  Sorry to hear that your daughter feels less than appreciated when she visits. We'll remind our staff to treat every member with care.

• a

  annie sykes
  5

  I love this credit union. The staff at all branches are willing to go above and beyond. Thank you !

  Response from the owner

  We love being your credit union! Thank you for sharing your experience. Have a great day!!!

• b

  bad boy
  5

  Everyone is night and respectful and helpful

  Response from the owner

  Thank you for your feedback!