Commerce Bank E Elm St, O'fallon

Commerce Bank Reviews

• E

  Ethriel101
  5

  I've been with commerce for about 9 years now and I've done transactions with 3 main branches. This branch is my favorite! The staff is always friendly and are helpful with any questions I may have. The current manager there seems very engaged with his customers. Recently, I went to the drive thru and while another teller was working my transaction he went out of his way to say Hi and ensure that I was having a good experience.

  Response from the owner

  Thanks for the great review! We're so glad that you feel this way!

• H

  Harold Charlene
  1

  Most awful bank. Seems like my funds are shifted around every day.

  Response from the owner

  Harold, we're sorry to hear that you were not satisfied with your experience. If you would like to talk about it further please contact by calling us at 855-659-1656 or emailing us at [email protected].

• K

  Kyle Blackwell
  1

  Will not be going to this branch to deposit cash again. The teller asked me how much, I told her 1130, which I triple counted, and she took my money, sent me my bank receipt and told me to have a good day. When I looked at the receipt it said 1030 deposited, and when I asked about it she said that's all she had. So why didn't she say that before bidding me a good day?

  Response from the owner

  Hi Kyle, Please call us at 855-659-1656 or email us at [email protected] to speak with someone regarding this. Thank you.

• J

  John Thompson
  5

  Excellent bank. I have been with Commerce Bank over 20 years

  Response from the owner

  Thank you for being a valued customer of ours for over 20 years! We appreciate you John. Have a great day!

• K

  Kathy Miller
  2

  I liked them for 4 years. And although I had some overdrafts, since I willingly paid a substantial fee each time, I thought they were satisfied. Suddenly their policy has changed and they are much less forgiving of overdrafts for my business account. In our business, overdrafts happen. So they closed my account claiming they sent me a letter a month ago. I never got the letter. I'm not happy with the policy change, but I am especially upset that they couldn't have sent that letter registered mail so I wouldn't have been blindsided this morning. Not very professional.

• A

  Anthony Badalamenti
  1

  I will never be back. They handed out my exact card number and cvc to a completely different individual. This has happened twice. The first time I thought it was a whoops. Second time, I have to leave.

  Response from the owner

  Anthony, we are sorry to hear this. Please email us at [email protected] so we can look into what happened.

• S

  Sharon Yates
  1

  I have been with them for many years and i have noticed the drive through service is always so very , very slow here it can honestly take up to 15 mins or more for a depoait not sure why when you are the only one in drive through. I have not encountered this problem at other locations...

  Response from the owner

  Hi Sharon, We are sorry to hear about your experience - we will pass this information along. If you would like to speak to someone regarding your experience, please call us at 855-659-1656. Thank you.

• S

  Sharon Kelley
  5

  I've been with commerce for many years. O'fallon branches are the best.

  Response from the owner

  We love our O'fallon branches! Thank you for the feedback Sharon.

• r

  rick masters
  5

  I WANT TO GIVE A SPECIAL THANK YOU TO SAMANTHA AT THIS BRANCH FOR GOING ABOVE AND BEYOND IN HELPING ME WITH AN ATM CARD PROBLEM!

  Response from the owner

  Thanks for the review Rick! We'll be sure to pass along your kind words to Samantha.

• L

  Lynn Johnson
  5

  I've been banking there for over 25 years and they have always accommodated me. I'm not happy with where they moved. I'ts out of my way no matter where I'm going!