ValleyStar Credit Union Old Franklin Tpke, Rocky Mount

ValleyStar Credit Union Reviews

• D

  Donna Ingle
  5

  We have an account with her sister credit union in Hampton VA where we used to live. Our ATM cards had funny business going on on them so they cancelled the cards. We needed money so we went here to get some money out. They were so helpful with us that we are thinking about transferring our accounts from Langley federal credit union to valley star credit union. We are living up here so we should have a local credit union for our banking. Thank you valley star you make us feel better.

  Response from the owner

  Hi, Donna. We're happy to hear you had a great experience with our service, and we would love to have you as a member!

• J

  Jessica Hunt
  5

  They are human… relatable!! Everyone goes above & beyond to help & educate. Every time I call I learn something new & better ways to build my financials

  Response from the owner

  Jessica, we are grateful for your kind words and 5-star review! We appreciate your membership and are proud to serve you!

• D

  Donna Anderson
  1

  I've changed banks. Valley Star can not get it together!

  Response from the owner

  Hi, Donna. We're sorry to hear that you're displeased with our service. We hate to see you go, but please know that we are working to make improvements and hope to help meet your financial needs in the future.

• C

  Cherokee Native Man
  5

  The service is excellent, excellent customer service, excellent staff, and are very helpful. Also all the services they provide is excellent. I would definitely recommend this credit union.

  Response from the owner

  Thank you for the rave review, Chase! We are proud to serve you and appreciate your membership!

• P

  Phillip Pierce Jr.
  5

  Anita Jones provides top notch service and will make sure everything get's done properly and on time. Great job!

  Response from the owner

  Phillip, we're so pleased you had an excellent experience with Anita. Thank you for taking the time to share this! We will make sure to pass along your 5-star review to her as well!

• t

  tammala leavelle
  1

  Online banking dont work....I had a problem out of town...800 has been busy for two day. Changing banks.

  Response from the owner

  Hi Tammala, we apologize that you have been experiencing issues. We are troubleshooting the problem. You can also email us at [email protected] and someone can assist you with your online account access. We appreciate your membership and hope that you will allow us to continue to serve you!

• B

  Bill Shively
  5

  ValleyStar CU is easy to deal with. The best financial website in town!

  Response from the owner

  Thank you so much for the 5 star review, Bill! We appreciate your membership and are proud to serve you!

• C

  Curtis Foley
  1

  This place has went down bad in the past year or so. I wish i could give zero stars

  Response from the owner

  Hi Curtis, we sincerely apologize for the negative experience you had. We will have a team member reach out to you to help resolve any issues you still have. We appreciate your membership and hope that you allow us to continue serving your financial needs.

• P

  Phyllis Lavinder
  5

  Such an asset to Franklin County! Have used the Credit Union for many years.

• C

  Crystal Stanley
  5

  Very nice people here that are willing to help you with your needs

  Response from the owner

  Crystal, thank you so much for the kind words! We value your membership and are honored to serve you!