Carter Bank & Trust Franklin St, Rocky Mount

Carter Bank & Trust Reviews

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  Brandi Scott
  2

  Should not take over 20 minutes to make a deposit. I was the 3rd car back. I used to come on my break from work but last time I was late and only work half a mile away and get 30 minutes. None of the other carters are half this slow. I don't understand.

  Response from the owner

  Brandi, thank you for taking the time to share your recent experience with us. We are disappointed to hear that you were not satisfied with the service you received. With the recent surge of COVID-19 and related staffing issues across our footprint and the country, we have implemented a change to lobby service at all our branches until further notice to ensure a safe operating environment for our customers and associates. We know this is an inconvenience, and we look forward to returning to regular business operations as soon as possible. Thank you for your patience. You are a valued customer with Carter Bank & Trust.

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  Charles Lumsden
  1

  Been Banking with Carter bank for many, many years, Just don`t understand why it was necessary to close the Drive through windows because of Covid or why change there hours and close them completely on Saturday`s. There are 3 Banks on 419 and none are open on Saturday. You are not very likely to catch Covid behind a glass window while customers are in their cars. My wife works 4 10 hour days and 8 on Friday and 5 on Saturday . The only day she can make it to the Bank is Friday evening. We are considering finding a new Bank.

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  Jeannette Boucher
  1

  My debit card was used by an unauthorized user, so when I used the mobile app and inquired about the transaction my debit card was canceled, without my notification, and I was ‘supposed’ to be sent a new one. This was Jan 14. It is March 3! For 4 weeks they refused to mail another stating the mail is slow. However, I get statements or other mail to confirm my address, which I get EVERYTIME I go to the bank to complain about this issue, but yet still NO CARD! Do NOT RECOMMEND this bank!!!! I would give no stars if it allowed! Get up to date Carter! And do what you promise

  Response from the owner

  Jeannette Boucher, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (434) 836-5543 to discuss this further.

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  Alice Smith
  5

  I love dealing with a bank that gives back. I always see CB&T both sponsoring and volunteering at local events. It means a lot to see that they take so much pride in our community.

  Response from the owner

  Alice, thank you so much for your positive comments about Carter Bank & Trust! We can't wait to see you again, have a great day.

• D

  Donna Xx
  1

  Long time customer-Very disappointed that they still are not back to regular hours on their drive thru- the drive thru used to be open 7-7- now its 8:30 - 5:00 mon-fri and 9-12 sat- i have been trying to deposit a check for over a week but since i dont get off till 5 i'm out of luck unless i want to spend all morning Saturday sitting in a long line cause they're only open till 12- its ridiculous

  Response from the owner

  Donna, thank you for taking the time to leave us your honest feedback. We are happy to announce that our lobbies have reopened this week, providing you with another option to bank with us. Our drive-thru hours at the Rocky Mount location are Monday-Thursday from 8:30AM-5PM, Friday 8:30AM-6PM, and Saturday 8:30AM-12PM. Thank you again for contacting Carter Bank & Trust. You are a valued customer.

• B

  Barry Head
  1

  Was a good bank up until the Late Mister Carter passed away..BUT NOT NOW they have switched Everything under new management it is a terrible banking system👎,,no ATM😏👎 women🧟‍♀️ who go out of their way to upset you ,they almost cost me a few thousand$ and didnt care a bit!!! ,,this bank should be closed down!!

  Response from the owner

  Barry, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (540) 483-0204 at your earliest convenience and we will do our best to resolve this with you.

• R

  Rodney Adams
  1

  If you going to close branches , you better pick up your game at the ones open. Two long slow drive thru lines will run me off.

  Response from the owner

  Thank you for providing us with information on your recent experience at as the result at our Rocky Mount branch. We are sorry to hear you experienced delays in our Drive Thru. Serving our customers in a courteous and timely manner are part of our core values. The health and safety of both our employees and customers is our top priority, and as a result we experienced some staffing issues at this branch on the day you experienced the delay. We are happy to let you know that the Rocky Mount branch has resumed normal operations.

• A

  Anne Herr
  2

  I waited 1 hour at the drive thru line this morning.The lobby needs to be open as well as the drive thru normal hours.

  Response from the owner

  Anne, we understand that access to your money in a timely manner is very important and we have worked hard to keep our branches in service during the COVID-19 pandemic. In order to do this with the health and safety of our employees and customers in mind, we have had to limit access to our lobbies to appointments only which may cause increased drive-thru wait times. We apologize for your wait and if you would like to set up an appointment, please contact us at (540) 483-0204.

• R

  Ricky Meadows
  1

  Drive thru claims 7 to 7, but often after 9 before open.cant depend on them

  Response from the owner

  Hi Ricky, we understand that access to your money is very important at this time and we have worked hard to keep our branches in service during the COVID-19 pandemic. In order to do this with the health and safety of our employees and customers in mind, we have had to adjust our hours. We work very hard to maintain branch hours on our website, however there are circumstances that cause us to close our branches, without advance notice. We apologize for this inconvenience. Carter Bank & Trust

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  Tara Meeks
  4

  Really nice folks to help you. Always smiling and helpful. Don't have an ATM but do offer debit cards.