Member One Federal Credit Union Member One Way, Rocky Mount

Member One Federal Credit Union Reviews

• V

  Veronica Hodges
  1

  I rated with a 1 3 months ago when i got a check and there was a 5 day hold now im back with a second check today with a 10 day hold. Checks were for the same amount. This gets old real quick.. ridiculous!! Nothing is consistent. So frustrating especially when you have things you need to pay and you have money but its not actually yours for 10 days 😡😡😡😡😡

  Response from the owner

  Hello Veronica-We're sorry for your frustration. So that we can look into your situation, we are forwarding your message to our Member Experience Team. We do appreciate your membership with Member One.

• N

  Nathan Wagner
  1

  Refused to deposit a cashiers check without a 10 day hold from another local bank. I am a customer with the funds in my account to cover the check, and bi weekly deposits that would cover the check. I had to carry a large amount of cash from one institution to the other and had to pay a fee at the other bank to cash the check there since I don’t bank with them. The manger of the branch threatened me and also threatened to not take the deposit. When contacting corporate they said the manager was in the wrong and that her marketing manager would contact me but they have not. I am seriously considering pulling my accounts if this employee is not reprimanded. I had all my paperwork together to go in to open an equity line today but have not now due to this incident. Do yourself a favor and bank somewhere else. This branch does not know what they are doing or does not care. As someone who worked in banking she could have called to verify funds, or taken the time time look at my account balances. If someone for corporate takes the time to read this which I doubt you should train your employees better.

  Response from the owner

  Nathan-We're sorry for your frustration and appreciate the feedback. We always strive for excellent member service and will immediately share your feedback with our Member Experience team. We do value your membership.

• K

  Ken Davison
  1

  Very disgusted with the service I received at the Member One location in Rocky Mount. I was talking to one of the bankers, they asked what I do for a living. I said I’m a Spanish interpreter. They asked me a question about the language that I couldn’t answer. They asked why I couldn’t answer the question, & then implied I’m a liar. They said “Do you really interpret Spanish?” They also called me by pet names like “buddy”.

  Response from the owner

  Hi Ken. We’re sorry you did not have a good experience. Your experience is not in line with the excellent member service we strive for, and we will certainly share your feedback with our Member Experience team. We do value your membership.

• M

  Marcus Willis
  2

  Not pleased with the service I received at the Rocky Mount Member One. Very rude service. I came in with my grandpa to ask about a new account. I was treated immediately as if my grandpa was financially supporting me.. they would not look at me, instead only looked at my grandpa & ignored 2 questions I had. This was due to my young appearance. The teller even made a reference to my young appearance to my grandpa.. she said "I hope he can finally leave the nest soon". Little does she know I left the nest 7 years ago & I own my own business. I'm very unhappy with this experience & will not bank with Member One due to this.

  Response from the owner

  Hello Marcus. We are very sorry to see this rating and read your comments regarding your experience with us. We do appreciate this feedback and will forward your comments to our Member Experience team to investigate further. This does not describe the excellent member service we strive for and wish to provide every day. Thank you.

• R

  Rey Ibrahim
  5

  I think member one in rocky mount va offers great service. I have been a customer here for 5 years, very pleased. Keep up the good work.

  Response from the owner

  Hi Rey! Thank you so much for taking a few moments to leave us a great 5-Star review and share your Member One experiences with, well, everyone! We appreciate it so very much and we also appreciate your membership with Member One!

• G

  Garry Rogers
  5

  Great Bank to deal with. I have not dealt with many banks , 1 for over 30yrs. I am so Happy I Switched !!!

  Response from the owner

  Hi Garry! Thank you for the 5-star and taking the time to share your positive experience with us! We’re honored to serve you and appreciate you choosing Member One.

• L

  Laura Gosnell
  5

  I just moved in from out-of-state, got my first paycheck from my new job, it was a handwritten paycheck. They allowed me to deposit it and get cash back from it without a hold on it. I'm an OTR (over-the-road) truck driver and that was very important to have travel money! A card on the and way I had cash in my hand to continue without missing a beat! Thanks y'all!

  Response from the owner

  Hi Laura! Thank you so much for your 5-star review and for sharing your experience. We are so happy that you received excellent service that met or exceeded your expectations. We appreciate your membership with Member One!

• c

  courts dad
  2

  I used to be satisfied with this credit union, as i have gotten several car loans, and a personal loan from them. I currently have a active car loan. I also had another account that had $750 in it which i just let sit for a rainy day, and in anticipation of using to put my wife's check in when we are able to live off my check only later this year. I opened the statement that i regularly get and they had taken $30 for a dormant fee. To me this is very ridiculous since they encourage you to open saving account. And that is all i was doing was saving it, they had use of my money, but now they just want to take it. No, No, NO, i will come and get the rest of my money today, pay off my car in a few months and be done. Not a good way to do business.

  Response from the owner

  Hello. We are sorry to hear your frustration. Did you call our Contact Center and speak with a representative to inquire about the dormant account fee you saw on your statement? If not, please call us at 800-666-8811 or feel free to stop by the retail center and ask a representative in person about this. We always strive to provide excellent member service and would appreciate the opportunity to look into this matter further for you. We thank you for your membership with us over the years.

• R

  Richard Smith
  1

  I own several successful businesses. I could not imagine having someone like AMANDA work for me. No greeting, rude, ignorant, had to get a supervisor because she did not know how to simply print off something... I could hear her making smart comments about me to her co-workers, etc. and she did not say anything back to me, just sent back the papers and not a single word. It is clearly shown that she was not raised with manners and that is fine but if you work in the public you need to learn some and have respect. Absolutely the worst service I have ever had at a bank. I could write a lot more but it is not worth my time.

  Response from the owner

  Thank you for your feedback. If you would like to discuss the matter further, please call our Member Contact Center at 800-666-8811.

• D

  Debbie Price
  1

  I went inside this bank about 10 days ago to get a roll of quarters. I was asked if I had an account with them - which I do not - and was told that they were not allowed to make any cash transactions with me if I wasn't an account holder with Member One. I went further down the road to another bank, Carter Bank & Trust, and was able to get a roll of quarters without being asked if I held an account with them. It's a sad day when you can't go into any bank to exchange funds without having to have an account with said bank. One thing is for sure, I will never consider or recommend doing business with Member One or any bank that has these types of restrictions and/or requirements.

  Response from the owner

  Good evening, Ms. Price. We apologize for any inconvenience; please call our Member Services line at 800-666-8811 to discuss this further.