Utah Community Credit Union (UCCU) W 4800 N, Provo

Utah Community Credit Union (UCCU) Reviews

• T

  Terin Miller
  2

  I’ve banked with UCCU since I was old enough to open an account. They’ve been great in every other way except when I was trying to get a personal loan. I have excellent credit and everything on my end was great. I got all of the documents needed to complete the loan in a timely manner. It took 2 weeks to close on the loan. No one ever called to follow up with me or update me. I would go days without hearing any status update and then I would be the one to call in and ask for an update and all they would ever say is “everything is ready and should be finalized today or tomorrow morning!” And then the day would go on and the next day would come and still nothing. This happened several times and every time I would call I would get someone else who wasn’t my loan officer and they would tell me she was unavailable. I just kept getting emails sent to me every day saying i needed to sign documents to complete the loan and the document I would sign was the SAME each day! Turns out, every time I sign and the loan doesn’t get submitted by the loan officer within that day I signed, I have to sign AGAIN. So I would sign and my loan officer would never submit it. I finally got a hold of her and she said “I promise, promise, promise that before I leave work today (Saturday) I will have this loan finalized and this will be the last time you have to sign!” So I gave the benefit of the doubt and signed again and waited.... Saturday went by with nothing. Monday I waited all morning and didn’t hear a word. Didn’t even get a new document to be signed. So I called again and spoke with someone else and told them how frustrated I was. She promised me she would send the document ONE more time and I would have the money within 5-10 minutes of signing. I signed. An hour goes by and still nothing. No one calls to follow up. So *I* call back AGAIN and speak with someone new AGAIN and he puts me on hold for 15 minutes to go talk to my loan officer and comes back telling me the loan is finally authorized and submitted. Are you kidding me? It took 2 weeks. TWO. WEEKS. For NO reason. EVERYTHING was squared away on my end. It was insane and ridiculous how little a priority it was to my loan officer and everyone else. And unbelievable that no one, not ONCE followed up with me. I was always the one to call in to keep the ball rolling. What a joke. I will never be applying for anything through UCCU ever again. I’m almost tempted to close my account with them. It was a simple personal loan that should have taken 2 days to complete TOPS. Don’t do any loans through UCCU. I wanted to give this 1 star but I did 2 because I’ve banked with them for so long without problems but this is just unacceptable.

• R

  Robert Hatfield
  5

  Very professional, curtious and quick service!

• T

  Traci Nelson
  5

  Very helpful and patient through out our dealer back and forth negotiation changes. Very fast, and convenient from home. 15 min after signing loan was able to go to the branch of my choice and pick up a check.

• D

  Daniel Craig
  1

  Cant perform basic tasks over the phone! Failed twice to update my contact address and information after a military move. This led to a 0.66 cent overdraft that accrued over $75 in overdraft fees and I was never called until it went to collections because they mailed statements to the wrong address. I paid and immediately closed the account. And they are contesting my credit report dispute. Avoid at all costs.

• L

  Larry Walters
  4

  I have been a member for decades. A good place to do banking business. Generally helpful and friendly staff. Their bill payment service leaves a bit to be desired, but overall, I am quite satisfied.

• B

  Bg P
  1

  My wife and I joined UCCU in 1993 and kept our accounts active, and accumulated a significant savings balance with them over more than 15 years. I'm sure we were quite profitable for them. Since the end of 2009 we have maintained our membership by keeping a small balance in our savings account. Earlier this year they started charging $5 a month for inactive accounts that were below a certain balance threshold. When we noticed the charges and asked UCCU to reverse them, they acted like they were doing us a favor by reversing some, but not all, of them. Even with the reversals, the effective savings rate on our account dropped from 0.01% to -60%. We have closed our accounts, have no plans to use UCCU again, and recommend others stay away as well. By the way, the tellers in the Highland branch and most of the customer service representatives (on the telephone) are extremely friendly and helpful. Management is not.

• M

  Mckayla Smith
  5

  Super helpful and quick with pre approval for my auto loan! They will help finance for private sales as well which can be hard to come by. Overall just really helpful and quick to respond!

• T

  TheJazG
  5

  I’m very happy with the support and the great service I’ve received from the UCCU Team, specially Robert Diaz, he is amazing and very diligent.

• M

  My Ha Crowfoot
  5

  Great credit union! Been with them since 2011 so a decade now. But have never been disappointed by their service. They continue to update their technology to make banking easier and more seamless with my life. In the past 10 years, I have moved multiple times and been able to keep UCCU consistent without any issue. The staff is helpful, professional and willing to make things work for me no matter where I am. For a Utah based CU, I’m very impressed. I highly recommend UCCU.

• C

  Christopher Strunk
  5

  The team at UCCU is so responsive! I have never been treated so well by a financial institution. Thank you!