US Auto Sales Cobb Pkwy, Marietta

US Auto Sales Reviews

• C

  Crystal Smith
  1

  My husband and daughter went together and got a car from the one on Cobb Parkway, they promised her a tire as when they sold it the one on there made a noise, still no tire about 5 months later and we had to buy one. The battery is bad and can't get anyone on the phone to know if its under warranty and in order to replace the battery I was told has to be a mechanic because the shut off compartment if you don't pay is on the battery so it can't just be swapped. Again only had the car about 5 months. My daughter is very upset and making her payments every month. Its a lot different from when my husband bought one from them about 15 years ago. They tell you something but once you walk out the door they don't care no more. My daughter and husband plan to write a review as well with the name of the salemans.

• R

  Russell Barnett
  1

  If someone wanted a suggestion about where to buy a car from I definitely wouldn’t suggest #USAUTOSALES (Marietta location). Why? Well I invested in a new car this past October with 1565.00, I purchased a Ford Fusion SE 2017. The car was suppose to have been inspected and prepared for a purchase, well after 10 days of driving the car the check engine light came on. I was so worried that I tried to take the car back and get it traded for another one. They denied my trade in because it was over 300 miles and past five days. So I had to take my car back and get it diagnosed said #USAUTOSALES. The places they suggest to get diagnoses charges 100 dollars up from but Ford dealership diagnosed my car upfront and charged later so I went with them believing all my parts under my hood would be taken care of in which the manager ensured me. So after 24 hours without my car and 1000.00 of work needing to be done I didn’t know if my car Williams be covered under warranty. Finally I got the call my car would be covered so I was relieved (ALTHOUGH I STILL HAD TO PAY 114.00 in taxes and fees). So 3 days later the check engine light came back on and being that I am a full time student and a full time employee I couldn’t find time to immediately take my car back to get another diagnosis in which #USAUTOSALESOUTSIDESERVICES instructed me to do once again. So within a week I took my car back to the Ford dealership they diagnosed my car and said it needed a tune up; a brand new car I just bought from #USAUTOSALES under 20 days ago. Immediately the #DWOC said they would not cover this service. So I had to pay 250.00 because I couldn’t survive without my car I took on the responsibility for that. Then I paid 227.00 for insurance 3 days later and on that same day I couldn’t believe it my check engine light came back on. I tried talking to any and everyone who could help me get off of this car I didn’t want to do business at this point anymore I only wanted to get my 1565.00 back and move on with my life. Instead all I got was I need to get my car diagnosed or I would be put in debt for the loan on the car. All I was told that if I wanted to return the car it would be considered a voluntary repossession. I was told I couldn’t have my money back by #USAUTOSALES (Marietta location) I was told they could put me in a new car all I was told was to keep getting diagnostics or be prepared to be in debt. I couldn’t take it anymore they was not helping me and I didn’t have anymore money to spare towards the cars and so I took it back and dropped the keys off AGAIN I requested my money back and to move on. The manager on duty said we can get you in a new car now (after the third time and not the first) I told him again “NO I do not want to do business with you guys I would like my money back and move on” he stated well there is nothing I can do for you. So I put the key down on Clifton Stephenson desk (the person who sold me my car) and walked away.

• u

  utopia wong
  5

  I just purchased a really nice vehicle from this place and the people here were so nice the whole process. I wanna especially thank my sales representative Kee Dixon for his assistance.

  Response from the owner

  Thank you for your feedback and 5-Star Rating, Utopia! We appreciate your business -U.S. Auto Sales

• S

  Seductive Allures Beautee
  5

  Zach made everything so easy! I drove off the lot the same day with my vehicle! Not to mention it was the car I wanted! If you need a car go check him out tell him Dasha sent you!

• R

  Russell Barnett
  1

  If someone wanted a suggestion about where to buy a car from I definitely wouldn’t suggest #USAUTOSALES (Marietta location). Why? Well I invested in a new car this past October with 1565.00, I purchased a Ford Fusion SE 2017. The car was suppose to have been inspected and prepared for a purchase, well after 10 days of driving the car the check engine light came on. I was so worried that I tried to take the car back and get it traded for another one. They denied my trade in because it was over 300 miles and past five days. So I had to take my car back and get it diagnosed said #USAUTOSALES. The places they suggest to get diagnoses charges 100 dollars up from but Ford dealership diagnosed my car upfront and charged later so I went with them believing all my parts under my hood would be taken care of in which the manager ensured me. So after 24 hours without my car and 1000.00 of work needing to be done I didn’t know if my car Williams be covered under warranty. Finally I got the call my car would be covered so I was relieved (ALTHOUGH I STILL HAD TO PAY 114.00 in taxes and fees). So 3 days later the check engine light came back on and being that I am a full time student and a full time employee I couldn’t find time to immediately take my car back to get another diagnosis in which #USAUTOSALESOUTSIDESERVICES instructed me to do once again. So within a week I took my car back to the Ford dealership they diagnosed my car and said it needed a tune up; a brand new car I just bought from #USAUTOSALES under 20 days ago. Immediately the #DWOC said they would not cover this service. So I had to pay 250.00 because I couldn’t survive without my car I took on the responsibility for that. Then I paid 227.00 for insurance 3 days later and on that same day I couldn’t believe it my check engine light came back on. I tried talking to any and everyone who could help me get off of this car I didn’t want to do business at this point anymore I only wanted to get my 1565.00 back and move on with my life. Instead all I got was I need to get my car diagnosed or I would be put in debt for the loan on the car. All I was told that if I wanted to return the car it would be considered a voluntary repossession. I was told I couldn’t have my money back by #USAUTOSALES (Marietta location) I was told they could put me in a new car all I was told was to keep getting diagnostics or be prepared to be in debt. I couldn’t take it anymore they was not helping me and I didn’t have anymore money to spare towards the cars and so I took it back and dropped the keys off AGAIN I requested my money back and to move on. The manager on duty said we can get you in a new car now (after the third time and not the first) I told him again “NO I do not want to do business with you guys I would like my money back and move on” he stated well there is nothing I can do for you. So I put the key down on Clifton Stephenson desk (the person who sold me my car) and walked away

• C

  Chashley Blackwell
  5

  I had a great experience with Zachary at the Lithia Springs location he was very helpful and went beyond to make sure I drove off in the vehicle of my choice. I have been a customer of us auto for nearly a year and the service has been great!

• O

  Octavia Fulton
  5

  I can truly speak from my heart about my experience with US Auto Sales. This has been by far the BEST sales experience I've ever had in purchasing a vehicle from anywhere I've previously been before. Special thanks to to my Sales Associate RL Robinson. If you are looking for a vehicle, and want true genuine treatment check out my Sales Associate RL Robinson.

• L

  Lavish Lee
  5

  My first car ever!! I just want to say Zachary Hutton was so patient and understanding. He realized the situation I was in, very truthful and upright individual!! I would definitely recommend!!!

• C

  C
  1

  The people in convington where great! Very professional! Charlie was a great rep! Got me what I wanted. Great car note! They where awesome! ( got the car I wanted from lawrencville location) I stay in Decatur.Now 3 days after i get my car There's a problem and I make an appointment 10:30 to check out(@lawrencecille location)just for them to tell me I want get my truck back till Tuesday! Then they stick me in this small car and I'm 5'11 very uncomfortable and unprofessional!

• K

  Katie Black
  2

  I personally wouldn't recommend getting a car from here based off my experience. I should have known when the exact car I was interested in, and test drive wasn't available, but they had the same one available. I've had the car a little over a year and have had the car to the shop 4 times for non-regular maintance, and am now stuck without a car because the starter needs to be replaced and the heads of the screws were SAWED off (it had to be somewhat more recently because there isn't as much rust as other areas of the engine). I gave two stars for the original sales guy I dealt with, while extremely pushy was nice and their payment people being nice occasionally when you call.