United Acceptance, Inc. Lake Park Dr, Smyrna

United Acceptance, Inc. Reviews

• D

  Dillon Stewart
  1

  This place is such a scam, they constantly call and during inconvenient hours. They keep adding late fees to my account even tho for 2 years I have paid every two weeks, same day since day one. They bought of my car loan without me getting consulted and it's been the worst ever since.

• a

  amber leonard
  1

  If I could leave zero stars to rate the unprofessionalism of this company I would. Every single representative with this company would benifit from some customer service training. My last interaction with this company left me sick to my stomach as the rep “Toya” is sucking on her snot while on the phone with me. I have tried to be understanding of the company because I also work in a call center setting and I know sometimes we get sick, however you should have enough respect for yourself to brand yourself differently. Clearly the company had no issue putting your customers on hold several times and leaving them there while on phone call so I am confused as to why I had to endure 10 minutes of Ms. Toya and her disgustingly mucusy sinus trac without as little as a courtesy nose blow. I am sure with all of the fees this group of thrieves charge you they have some money left over for some Kleenex so “Toya” do yourself and your customers a favor by cleaning that nose of yours..

• C

  Cody Mitchell
  1

  If I could give them less than one star I would. My loan was sold to these quacks. I have never missed a payment and never been late and still get harrassed every two weeks. Customer service is by far the worst I have ever experienced. Before you buy a vehicle make sure the BHPH dealer will not sell your loan to this company. I promise you you'll thank yourself later.

• J

  Jahi Palmer
  4

  I have never had any issues out of the company other than the western union pay site sometimes not loading on my computer. I do agree that the $7 per payment fee to pay online is high, but that can be avoided by buying a book of stamps and mailing your payments in. I do wish that you could better view/manage your account online. Maybe see your payments history and schedule... that would be awesome.

• A

  Ambar Munoz
  3

  few nice reps...very few. cross fingers to get one. DO NOT SEND personal checks!!!! they take over two weeks to cash them. Just recently they cashed a December check on February while claiming i was one payment behind. DESPITE ALL that...I'm glad and thankful they gave me a chance on a loan because no other agency would cuz of my student loans. No bank is perfect! But these people will give a chance when others think you dont deserve it.

• l

  lauren j
  1

  Garbage company. Predatory. Awful. They will manipulate your payments to ensure they can charge you late fees. The one and ONLY thing they care about is getting money out of you. We are having to consult with an attorney and may have to file suit against this company for illegal practices. There is no customer service when you need someone. Beware.

• D

  Dan Pratt
  2

  Scam artists!! My auto loan was sold to these morons last week. They only accept WESTERN UNION unless you mail your payment in! I can't mail the first payment in because I haven't received anything in the mail and they (conveniently on their part) called me 3 days before the payment is due. The charge is an extra $10 for making payment by phone or on their "website" and $6 for ACH payments! WHO THE HELL CHARGES THESE KINDS OF FEES? Avoid these thiefs like the plague if you can. If your current lean-holder says they are going to sell your account to them just set your car on fire.

• T

  Today With Kay
  1

  i wish I could rate 0. Since all of our info got sold over to them we've had nothing but problems with these people. First they tell us we are behind on a pymnt which I couldn't understand b/c when we were with our dealer ship we were set up on auto pay. So we had to send thm bank copies proving we never missed a pymnt. Then we were paying them regular car note for months until somebody finally came out and said hey did you know you've been overpaying us for the past few months the car note has on been $95. And now they had the audacity to say we've missed a pymnt and cut the car off the other day. Now I have to sit on the phone with these idiots and prove to them once again that we have never missed a freakin payment. I will be so relieved when I'm done with this stupid ass company I've got less thn a yr left

• R

  Rafael Padilla
  1

  All the negative reviews are true, because we're going through same thing. Sent our pay off and now 2 weeks later they haven't received it, but all other payments they had received. I give no stars but again you can't. And another thing they have that u can pay with debit card so we go out and get one but they dont except. WTF!

• T

  Tania Garza
  4

  Great company, I have never had an issue and despite falling behind my payments they have been able to work with me. Just wish the online had more to it. Maybe payment history etc. Other than that they been great to me till this day:)