US #1364 Federal Credit Union Airport Rd, Portage

US #1364 Federal Credit Union Reviews

• S

  Shelby Ford
  1

  I got money from their ATM. It dispensed two $50 bills. I went inside to ask for 5 $20 bills and the clerk said they aren’t able to give me change. It’s ridiculous that you can’t even get change for your own money.

  Response from the owner

  Thank you for taking the time to leave us a review and letting us know what we can do to improve our services. While we do allow non-members to use our ATMs, since we are not a shared branch, we currently are only able to perform transactions (including bill exchange transactions) for our members. We do sincerely apologize for the inconvenience you experienced, member or non-member, we never like to see anyone leave dissatisfied.

• P

  Pam Cotton
  5

  Just opened a new account and I was very impressed! My teller, and I’m sorry I don’t know her name, was amazing! Took her time and explained everything, including questions about the direct deposit. I’ve never have had an experience with a bank like this. Thank you US Federal!

  Response from the owner

  Thank you for your 5 star review, Pam! We are very happy you had such a good experience opening your new account at U S Federal Credit Union. We will pass the review on to the teller that opened your account!

• s

  steven mcclelland
  5

  I have worked with the loan Department on numerous occasions. Rich Serna never disappoints. He makes it so easy and so fast. Rich Serna is a pleasure to work with. I've had many headaches in the past but never here at us federal credit union. If you stop in or need a loan ask for Rich he will get you on your way with what you need!! Thanks Rich

  Response from the owner

  Thank you for the 5 star review Steven! We are thrilled to hear about your positive experience with Rich and our loan department. Hearing from our happy members always makes our day better!

• W

  William Coleman
  1

  Do not get a mortgage with this bank! They will run your credit and tell you what your approved for. You will then tell them what you can afford to put down on a home. Then you will find a home with the parameters you had discussed with the bank. Then one week before closing on the new house they will say that you need more money down on the house by 10 thousand dollars despite having mortgage insurance which protects them immensely. They requested i take from my retirement account. This bank is a total joke. The hoops you jump through are completely retarded. The lies you hear in the beginning will disgust you later on. Buying a house should be one of the best moments in a person's life, not one they will look back on and hate due to the lenders scumbag underwriter. With that being said I do think that the employees that work there are friendly and just doing what they r told. Will never do business with them again though. In response to the owners comment on my review: If everything was clear up front, as you stated, I would not have written such a terrible review of your bank. I was told that 5 percent down is good enough on a conventional loan and months go by then 1 week before close I'm told I need 10 percent. Tell me how that is clear and up front? You guys put my family in a serious bind and the seller of the home was inconvenienced as well.

  Response from the owner

  Dear Mr. Coleman, I am sorry to read about your dissapointment. U S FCU takes all comments about our products and services seriously. Our goal at U S FCU always is to provide excellent member service to all mortgage applicants. Our loan officers have 30+ years of financial experience and provide complete mortgage counseling. They carefully and clearly explain up-front the steps involved in buying a home and our requirements for home financing. We pre-qualify members every week and have assisted many families purchase their homes. Many U S FCU members have paid us the highest compliment by refinancing with us two and three times as their financial needs change over the years. Sincerely, Michelle Wilson CEO U S Federal Credit Union

• M

  Mama Tried
  1

  Shady. My husband and I have separate accounts. When fraud occurred on his ATM card, they covered him completely. When MY ATM card was compromised, I was responsible for the first $30. They recently changed the drive thru procedure without telling anyone. Completely drove off without my money thinking it was my fault. Turns out, it was their fault. It took an act of Congress for them to fill potholes in the drive thru. Shady.

  Response from the owner

  U S #1364 Federal Credit Union is sorry to hear you have had a bad experience with us. Our drive-thru procedure of giving you your withdrawn money after you sign the receipt is common practice amongst other financial institutions as well. This policy is in place to protect yourself and the credit union from fraud and other harmful acts. Please contact a branch manager to further discuss your problems and concerns. Thank you.

• T

  Thomas Cotner
  1

  They are liers they tell keep telling me that I’m getting my $150 dollars for opening up a checking account they said it would be deposited on April 22 2021 but now they tend MAY 12th they keep changing the date on me time to start looking for a new credit union to go to

  Response from the owner

  Good afternoon Mr. Cotner. We apologize for any confusion regarding the direct deposit promotion you signed up for at U S Federal Credit Union. The amount has been deposited into your account and once again we apologize for any inconvenience this has caused you. If you would like to speak with a manager about this please give us a call at your earliest convenience and we would be happy to explain. Thank you and have a great day!

• C

  Cole Finch
  1

  I would not recommend this bank for any type of loan. You have to jump through hoops and when you do what they ask, you still do not "qualify" for their loan because of another "rule" they decide not to tell you about the first time. Anyone I know that has banked with them no longer does due to their totally asinine "rules".

  Response from the owner

  US Federal Credit Union apologizes for any misunderstanding you experienced during the loan application process. A loan officer will be in contact with you shortly to further discuss your application.

• E

  Eric Zieba
  1

  I put money into my account on Friday about 5pm,Here,its Saturday Night at 11pm and I still can't access my money? Made 5 or 6 calls to Customer Service today! What a joke! They're in the Philippines! Was going to make them my Primary Bank,But,May just close the account altogether! INCOMPETENT is something that speaks for itself!

  Response from the owner

  Mr. Zieba, U S #1364 Federal Credit Union is sorry to hear about your issue with our Credit Union. A supervisor will be in touch with you soon to discuss your situation. We appreciate your business!

• D

  DeAndre Thompson
  5

  I absolutely love this bank. They are always friendly and courteous. The ladies that work there are amazing. They really work with you and do it with a smile.

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  Michelle Escobedo
  1

  Portage drive up tellers are the rudest people ever! They never greet or say thank you. Horrible service. The ATM is always out of service so I have to deal with the rude tellers . Hate it at Portage location

  Response from the owner

  Hi Ms. Escobedo, we are very sorry to hear about the service you experienced at our Portage branch. We pride ourselves on our service and dedication to our members so for this to happen to you is unacceptable. We appreciate you bringing this to our attention and one of our managers will be reaching out to you to discuss your experience. Thank you.