University Credit Union Angeles

University Credit Union Reviews

• A

  Andres M.
  1

  I switched from a major bank chain thinking I would be treated with respect. I've been with UCU for over 3 years. My account has been hit with multiple overdraft fees without being able to access my account to transfer money because of your update. I was COMPLETELY locked out and all I could do was wait until your "system finished updating". I'm leaving and I won't recommend this credit union to anyone, especially UCLA students and alumni. Locking out your members for MULTIPLE days and then not working with them to find a solution is robbery.

  Response from the owner

  Hello, we deeply apologize for the issues you experienced during our system upgrade. Our team would like the opportunity to speak with you more and provide assistance. Please email your contact information to [email protected] and a member of our team will reach out to you. Kind regards, Team UCU

• I

  Irene Rodriguez
  2

  Their banking App is ALWAYS down for maintenance EVERY WEEK. Why does only this bank have to do maintenance EVERY week. I can’t transfer money and or see my account. That’s a problem especially it’s always on the weekends. I’m about ready to close my accounts and move to a different credit union.

  Response from the owner

  Hello Irene, we apologize for the issues you've been experiencing with our app. We are always looking to improve the service and appreciate the feedback. We are diligently working with our partners to minimize downtime and improve our members’ experience. If you have any other questions or comments, please email your contact information to [email protected] and our team will reach out. Kind regards, Team UCU

• J

  Julia Hill
  4

  Wow! I just bought a car and financed part of it. Although I no longer work at University Credit Union — UCLA Ackerman Branch, I still have a credit union account. I called the credit union's auto loan department and Robert Yuniskis helped me. This was an incredibly easy process and I got a great rate, too. I was approved in about 10 minutes. I emailed the contract for the car, e-signed my loan docs and had the funds in a few hours. Heck of a deal! Robert followed up in everything quickly and answered all my questions. Very helpful. Try it out for yourself!

  Response from the owner

  Thank you, Julia! We're happy you had a stellar experience working with Robert to get a great rate on your car loan. Thanks for your continued support and membership!

• J

  Jessi Vierra
  3

  It's an ok bank. As in okay if you don't want a bank that is up to date on the most basic technologies. It holds money fine, but wanting to see pending purchases? Sorry you can't. Their reason? Our vendor didn't develop that. Want to transfer money quickly to or from another bank? You have to dig to find that option. They didn't think the app or web access through at all. Customer service and release information is vague at best. The bank makes me think of something from the 90's with no hope of catching up to the current era.

• C

  Carolina Valencia
  2

  customer service sucks, I think it is Juan, who seems to be happy by saying "no, we can't do that" he does not even bother to check with his supervisor. I wanted to get a seal stamp which any bank can do, if you have your ID with you, this seal it is to certify the name in the document matches your picture ID. Juan simply said "no we don't do that" second time I went to cash a check, Juan refused to just cash the check because my DL was expired in the system, (I didn't have my ID with me) mind you that I had been coming to the same branch for months made deposits and other transactions with Juan and he had never asked for my DL to be updated. I hope they could train the staff for a better customer service.

• T

  Talia Yaya Medina
  1

  I just called customer service, and when I asked a basic question about thier Saving account I was told, " You can find that information online, we don't answer those questions here.". I was so confused, I asked her if I had reached thier customer service department and she confirmed that I was speaking with customer service. Guess I'll just go online and look for another please to open a bank account at.

  Response from the owner

  Hello Talia, we apologize for the level of service you experienced over the phone. We provide all feedback to our Member Services team and this is no exception. We would like the opportunity to further answer your questions regarding our savings accounts, and any other questions you may have. Please email us your contact info to [email protected] and we will put you in contact with a member from our team. Kind regards, Team UCU

• J

  Javier Solis
  1

  They need to create a more convenient method to change or access my debit card pin.

  Response from the owner

  Hello Javier, thank you for letting us know that you are having difficulties with your debit card PIN. Please email us at [email protected] with your contact info and our team will reach out to you shortly to assist. Kind regards, Team UCU