United Consumers Credit Union W Dennis Ave, Olathe

United Consumers Credit Union Reviews

• S

  Stacie
  1

  Do not get a loan through here. I have had a difficult time with getting things communicated effectively. I was late for the 1st time in 4 years due to having surgery and lossing my job. I communicated, they said it was fine. No one told me the effects to my credit, when i have paid on time for years. They hurt my credit, played phone games. I could call, then be told someone else would call me, then the game would just continue to another person. I ASK FOR 15.00 CHARGE TO BE REMOVED. NEVER HAVE I NEED LATE. NOT ONCE. ENDED UP EATTING RHE 15 DOLLARS THEN PAID 2 months and got told today im 15 days behind. Do not get a loan here, buyer beware!!!

  Response from the owner

  Stacie, thank you for taking the time to provide feedback. We sincerely apologize for your poor experience with us. We're unable to go into account specifics, since this is a public forum, but your issue has been elevated to our President Jay Neathery, who will reach out to you to discuss further. Kind regards, United Consumers Credit Union

• M

  Michael Lafosse
  1

  They charge $14.95 to make a payment online. I've never had to pay a fee to make a payment online. I have to go out of my way to drive to the bank and drop off a payment. I prefer to avoid mailing it because it may or may not get there in time. The people are friendly so this is more about the bank's inconvenient services.

  Response from the owner

  Michael, thank you for taking the time to leave your feedback. We sincerely apologize that we did not meet your expectations and would love to mend the situation. The $14.95 charge is for immediate loan payments using a debit card or credit card. We do offer our members a free way to make payments through online banking/bill pay or our mobile app using ACH - even if the payment is coming from another bank or credit union. If you have any questions or need more information, please call us to discuss this further. Kind regards, United Consumers Credit Union

• J

  Jeremy Riley
  5

  Amazing Credit Union! Amazing rates on loans! no extra charges! a wonderful place to do your banking.

• A

  Alex Chang
  1

  Garbage business. Very unprofessional, I have a great credit score and have worked with over 5 banks, this is by far the worst. Completely unresponsive handling my auto loan, delaying my process. Ended up going to Mazuma and had a great experience, I recommend you look that way. Not sure how they are still in business. Byron was who never answered my voicemail. You may have better luck with another representative.

• k

  k wilson
  5

  The United Consumers Credit Union branch located in Olathe, KS is a fantastic credit union. Full stop. But I'm confused by the amounts of negative reviews posted below... I've been banking with UCCU for at least 6 or 7 years and I've never had a negative experience. In fact, this is hands down the best bank I've ever used. I can tell you this, don't let these negative reviews posted here dissuade you from walking through the door and speaking with a representative of the branch. UCCU wouldn't be in business today if they actually screwed over their customers. Anyone can fart out a new gmail account and leave a negative review, and to be honest, I don't believe any of these reviews are authentic. The reason so many people bank here is because the people are fantastic, and the services meet and exceed expectation. Give them a shot! Signed, A real person who banks at UCCU, and appreciates their service!

• N

  Nick Rodger
  1

  One of the worst institutions to have a loan with. While they have a way to make payments online and by phone, they charge a convenience fee of $14.95 for each payment. The only low cost way to make a payment is the mail by check or set up a reoccurring transfer from another bank using a check. Both are a headache if you don't own any checks.

• D

  David Stone
  1

  Paid off car loan nearly two months ago. Still no title despite numerous correspondences and time wasted getting nowhere with their customer service dept. Complaint filed with CFPB, BBB and Missouri Division of Finance.

• S

  Seth D
  1

  Will leave your account open, after you sign off to close it. Then proceeds to try to get money from you out of collections.

  Response from the owner

  Seth, Thank you for taking the time to provide your feedback. We sincerely apologize that we did not meet your expectations and would love to mend the situation. Please call our staff member Sherrelynn Martin at (816) 521-4114 to resolve this matter. Kind regards, United Consumers Credit Union

• C

  Cody Ray
  5

  Lisa was very helpful at solving my problems and answering my questions!

  Response from the owner

  Thanks for your positive words Cody!