Union Bank & Trust Oak St, Bonner Springs

Union Bank & Trust Reviews

• H

  Hannah Brinker
  1

  When I first got my loan from this bank, they were all very kind and helpful. When I went through the drive through and told them I wanted to pay off my loan, I was given a number and I gave them the money and thought I had paid the loan off. I waited and waited for my lien release and when I called, the branch manager told me I had not paid off my loan. I explained to her that I had been in a couple weeks before and paid. Turns out, they had given me just the principal and did not include the interest. So I still owed for the interest. I was furious and the branch manager told me I must not have requested the correct amount to pay off my loan. I am very upset that I was getting blamed for this incident. Then when I did pay off my ENTIRE loan, it took another month for me to get a lien release. The only reason I actually received it is because I drove to the bank and sat in the lobby until I had a physical copy in my hands. Horrible customer service and do not recommend.

  Response from the owner

  Hi Hannah, we are so sorry to hear you have had a poor experience. We take our customer’s experience as our top priority and always want to hear when we don’t meet those expectations. Could we have one of the leaders of our Customer Support area speak to you? If so please call 402.323.1777 and ask to speak to a supervisor.

• B

  Brad Chirnside
  5

  My wife and I own a small company called R-Mech Heating Cooling and Plumbing (PLUG PLUG LOL). We have had a 17 year banking relationship with BMO Bank. During this Covid 19 crisis, the government stimulus was designed to get into small businesses hands just to pay their staff to keep the economy limping along and food on tables. Our biggest fear wasn't for my wife and I as we are older and more established, but it was for our young employees with young children. The stress of having BMO telling us that we were in a line that could take 10 days was overbearing and didn't understand as BMO had our Building Loan and two previous building loans, our credit cards, checking, money market etc for years. So long in fact that i was with Gold Bank, that sold to M & I Bank, and finally to BMO Bank. A friend of mine who owes Freedom Electric Professinals, Owner Ralph Hernandez (PLUG PLUG) told be about Sol Jacobson and Union Bank. We called Union Bank after 5 days of the run around and Cyber waiting line and Sol was all over helping us. In the same 5 days of waiting, Sol and the Union Bank Team worked straight through Easter Weekend helping their clients. Sol called and Emailed past 10pm ot calm and assure us it would be okay. Almost 20 years in business and I have never been helped as much by a stranger. Sol Jacobson you are my Hero. Wherever you work, I shall follow you. We shall be forever grateful for your selfless actions that you and your team pulled off over the Resurrectoin weekend. God Bless I

  Response from the owner

  Brad, thank you so much for sharing your story. At UBT, our people truly make the difference. We are so glad you got connected with Sol.

• A

  Amy Gibbs
  5

  We have our business accounts with UBT, they have been the most reliable, trustworthy and friendly people to bank with. They treat us like family and go out of their way to accommodate us. Wonderful!

  Response from the owner

  Hi Amy, thanks for the review and for being a customer!