U.S. Bank Branch Canaan Center Dr, Bonner Springs

U.S. Bank Branch Reviews

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  sparxxfly6
  1

  Atm is never functioning properly. Not sure why I keep wasting my time to try it. Yet another failed attempt to make a deposit of cash. Update 3/3/21 Update 11/23/21. Night drop is closed. This has been closed for at least 5 days, but from the looks of the signs, it’s probably been longer. I sure wish I could give zero stars. Fix your piece of junk atm US Bank, you have more than enough money to do so.

  Response from the owner

  Hello sparxxfly6 , thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 8926. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

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  Tamara Bryant
  1

  Being that this is one of only two local branches, you would think they would work to ensure that their ATM was functional. I have encountered so many issues with this ATM I've truly lost count. Once the entire card reader was pulled out, on more than one occasion, it did have have the capabilities to allow for any withdrawals. Also on multiple occasions, it would not allow me to make a deposit. There's been a sign up on another occurrence indicating it was out of order. Seriously, as one of the LARGEST banks in the US, please fix your ATM.

  Response from the owner

  Thank you so much for taking your time to leave this review, Tamara. We apologize you’ve had trouble with our ATM several times now. We’d like to report the ATM to our Help Desk to ensure a work order is put in to fix the ATM. Please send us an email with your phone number to [email protected], including reference number 10450. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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  Candy A
  1

  This bank used to be great but on the weekends they close way before noon. I was sitting int he drive through for 6 minutes before noon waiting and they already closed but everything still said opened. This is not customer service at all

  Response from the owner

  I am sorry to hear of your experience, Candy. I don't know what caused the branch to close earlier than it should have, but I can understand why you are frustrated after the recent visit you made. Would you like to discuss your experience further? If so, please email your phone number and reference #10133 to us at [email protected] and we'll call you within 2 business days. Best wishes, ^Kim

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  Tay Villa
  1

  I opened a checking account to get a loan sense the Loan I was approved for did not except CHIME BANK. Two days after opening my account Everything was fine then I go to log into my online banking and see that my user ID was denied and to contact customer service which I did and then was told after multiple calls to contact my main US Bank Branch did that then was told I had to speak to a branch manager which was gone that day called again and was told to call the 800 Number so I’ve been back and forth for 10 days now with a $450 payday loan deposited into an account I can’t even use!!! Can’t use my debit card and can’t even login to my account to transfer the money out! On top of that I have a payment due Friday towards a loan that I can’t even access!! I’m extremely frustrated to say the least! Customer service is friendly and the people I talked to at the branch were super nice but it seems nobody has a clue on what I need to do next. If and when I do finally get my funds I will not be banking with them anymore after this. Sincerely, A very unhappy Customer -__-

  Response from the owner

  Oh no, Tay, this is very discerning to hear. We believe in assisting all our customers to the best of our abilities and showing them that they come first. In this case it seems that you may not have experienced that to its complete potential. If there is just a sliver of hope, or even the smallest of opportunity to try and rectify the situation, we would be more than happy to take it. Please send us your phone and reference number 1323 to [email protected]. Either myself or one of my peers will be more than happy to assist you as quickly as possible. Hope to hear from you soon. ^Chris

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  Kaylee Edwards
  5

  The branch staff are so nice and helpful. They have helped us get things done in a timely fashion. Just amazing!

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  Deborah Gregoire
  2

  These guys do not return phone calls. I have called 3 times in the last 3 weeks for the mortgage department. The receptionist answers the phone, says he isn't in, takes my name and number, and then says she will have him return my call. So far - no call.

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  Cindy iokepa
  1

  Refused to except a check my son signed over to me. Said he had to be present when I have the checking account and identification through the bank. Doesn’t make sense when Dillons will cash it and my own personal bank don’t trust me where all my money sits🤷‍♀️If a grocery store isn’t afraid to take the check then why would the bank be afraid??? In search for a new bank now

  Response from the owner

  Hello Cindy, Thank you for leaving your review! I definitely understand how frustrating it is that you couldn't cash that check, especially since you've been able to do it with other companies in the past. We'd really like to speak with you about this experience. Please send us an email with your phone number and reference number 1296, and we'll give you a call. Our email address is [email protected]. Our current time frame for a phone call is 24 business hours, but we'll call as soon as we can within that time frame. We hope to hear from you about this soon. ^Caitlin

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  Shi C
  2

  Either the ATM be down or the bank system have no power. They need to upgrade something is always not working. But great customer service.

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  david mushaney
  1

  Customer service they get a o have had them tell me to borrow money from friends because there system was down after standing in line for 20 pluse minutes.there drive through is supposed to open at 8:30am and here I am 9:21 and still not open!!!

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  Patrick Roark
  5

  I often stop at this location to do my banking and the workers are very nice and fast...