UNIFY Financial Credit Union S Walton Blvd, Bentonville

UNIFY Financial Credit Union Reviews

• M

  Millison .Wilkes
  5

  A very cool bank. Credit unions are supposedly safer because they're owned by their depositors instead of corporation (or something like that). But this place is the most welcoming and comfortable banking establishment I've seen in a long time. Customer service is fabulous-- Perry and Stephanie and Francisco always treat you as if they were waiting for you to come in and just brighten their day. Their e-banking is user friendly and well developed with all the options you could possibly need. And lastly, the music is actually a pleasure to listen to. Interesting, eclectic mix of country, rock, alternative.

• Z

  Zack
  5

  If you're not already banking with Unify, you're missing out on the most robust suite of digital services I've experienced from a financial institution. Very high level of control and visibility through the app or online. If you have a loan, and it's not through Unify, you must consider refinancing through Unify. The APR they offered me off the street was half that offered by my existing institution of 5+ years. The most ethical financial institution I've done business with, the best customer service I've experienced from any business, full stop. There should be a 6* option, I'm a total nut for Unify and I've only been here 2 years.

• J

  Jon Capps
  5

  Have been a customer for over 5 years now and get nothing but the best service when I am in there. I have had over 5 loans through Unify and each one was fast, efficient and easy to obtain. I would recommend Unify to anyone looking for a new Credit Union. Thank you Laura and ladies for being great! They are why I bank at Unify!!!

• K

  Kevin Knight
  1

  This is the worst credit union or financial institution ever. 30 dollar fee for debit transactions for courtesy pay. Even if you have canceled or stopped this service. Your card was denied for a transaction. 30 dollar fee. Irregular holds on transactions that never has your actual correct balance allowing your totals to be more then actual available balance that you don't know of because it's a screen you don't have access to. The merger to Unity Credit is all about ripping the customer off. 720 dollars in fees in 12 days when on a cruise from their 30 dollar processing fee. Tort claim needs to be filed on them. . Reporting to BBB.

• R

  Ronnie Hutton
  1

  Not very friendly folks work here . They have gave me nothing but trouble . I will never do business with them again

  Response from the owner

  Hello Ronnie, thanks for taking time to share your feedback. We apologize about your recent interaction at our branch and the trouble you experienced—making our members feel welcome and comfortable is our top priority. We are sorry to have fallen short. Your comments have been shared with our Vice President, Region Manager and he would like the opportunity to speak with you directly about your experience. Please send us a private message, through google, with your preferred contact information and he will connect with you. Thank you for being a member.

• R

  Reyna Stargaze
  1

  There's a boy named Fransisco who works the front desk, he always explains why we can't get a loan without taking into consideration our credentials or the fact that we're already longtime members. I find it offensive, we've been to the Rogers branch whenever he turned us away and had no problem taking out a car loan. I don't appreciate being profiled, I won't be back.

• J

  Justin Scaggs
  4

  Small branch with friendly service. Has branch share with most other credit unions so you can still bank even if there isn't a nearby office. Also has an external atm.

• A

  Aaron Shepard
  2

  When you go to get a credit rebuilder loan they falsify your documents by putting down a rent or mortgage fee of 500 even if you have no rent or mortgage fee or less than that. And when you try to find out what's going on they shut your account down for asking questions.

• K

  Kaytea Jean
  5

  I have always had a very personable and wonderful experience at this branch. They bend over backwards to make you feel welcome and to help you with anything financial that you need.

• K

  Katie Norton
  1

  We have been trying to open an account with them and it was like pulling teeth. They keep needing more and more information that is just absurd. They obviously don’t care to get our money or our business. Don’t bother with this place. It’s not worth the hassle.

  Response from the owner

  Hello Katie. Thank you for taking time to share your feedback. We apologize the experience you had was frustrating and that our team fell short in not making the process easier. We'd like an opportunity to talk to you again and make this right. Would you please take a moment to send us a private message, through Google, with your full name, phone number and best time to reach you. We’ll be sure to put you in contact with a senior team member who will help you directly. Thanks.