Umpqua Bank S Broadway, Coos Bay

Umpqua Bank Reviews

• N

  Nancy Herzog-Bottom
  5

  When my husband (Butch) & I came to live in Coos Bay it was to help & be near our daughter, son in law, & our three little granddaughters. They were the only people we knew here. After looking daily for a house to rent my daughter suggested that we go and talk to a lady that she had met at Umpqua Bank (Irene). She was the Loan Officer and turned out to be capable of changing our lives here in Oregon. She, & the Umpqua Bank were willing to give us the chance that no one before had ever done. We love our home and owe it all to Irene & the Umpqua Bank on Broadway. 😊Thank you again for the opportunity!

  Response from the owner

  Hello Nancy! We are so pleased to hear that this Broadway location in Coos Bay contributes to a happy life there in Coos Bay, OR. We couldn't be happier to share this with that store, so we have forwarded this message. Have a great day and stay safe!

• F

  F/V Lady Kathy
  5

  It's only the best bank in the world! Not joking ,never had an issue through this bank.the online portion as well strait forward easy to use 1 out of 10 scale they hit 10 1/2!

  Response from the owner

  Lady Kathy, Thank you for taking the time to leave the Coos Bay, OR location a 5 star review! We appreciate your business, and we're happy to let you know that there are awesome upgrades coming to your online profile within a month or so! You will be able to re-set a password without reaching out to us, and you will be able to start a chat from your online profile. We look forward to all of our customers enjoying these new features!

• A

  Abby Seaders
  3

  I've been an Umpqua bank customer for years. This is the third town where I've been with Umpqua and normally I get excellent service. Today I went into this location to deposit my rent money and a jar of change. I asked an employee if there was a bathroom (my friend wasn't feeling well) and I she told me "No, we don't have a public restroom, this is a bank" in a very condescending manner like I was stupid to have thought there might be one. Very unprofessional.

• B

  Ben Tague
  1

  Umpqua Bank allowed someone to steal more than $1500 from my account, with no notification. When I reported it, they "investigated" it and told me it was my fault for allowing PayPal to sign in automatically. Umpqua Bank basically handed the money over to a thief, and now I can't pay my bills. DO NOT TRUST THIS BANK WITH YOUR MONEY.

• C

  Crystal Morris
  5

  Of all the banks out there Umpqua has been the best one I've ever used. The free checking account is free as long as you do online statements instead of paper, no fee for not using my debit card, over draft protection, easy access to pay bills online, and per-warns everyone when there updating the server. The clerks are friendly and very helpful. Plus, fresh coffee is a bonus in my book. ;)

• T

  Tyson Johnson
  5

  Thank you Laura Craig for your help in refinancing our home. Laura worked very hard on my loan and helped me understand it all. She went out of her way to make sure everything worked out well. Great service! Thank you so much

• W

  William Eileen Pitts
  5

  Such friendly service and wonderful bank tellers that work there. Help out with every need.

  Response from the owner

  Thanks for the review, William! We’re glad to hear that you are happy with the service at our Coos Bay branch.

• T

  Tami IMHO
  4

  Good bank as long as you never have to call customer service. Too long hold times and unhelpful reps.

• R

  Rowdy Brownson
  5

  Great staff. Always helpful and friendly. Hard to find such a great group of people. Thanks again.