Umpqua Bank Se Main St, Roseburg

Umpqua Bank Reviews

• A

  Alexander Billingsley
  1

  These people are only interested in helping you if you have obscene amounts of money or absurd credit scores. They are nice and accommodating right up until they find out you aren't gonna get them a fat commission or some kind of benefit. After that they lie, they obfuscate, and they do whatever they can to get you off the phone. They are not interested in helping, provided good service, or anything but ripping money out of the hands of good people working hard for what they have. Disgusting.

  Response from the owner

  Hi Alexander, we’re very sorry to hear you aren’t happy with the service you received. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• t

  tash lynn
  1

  Been with them for years their change of hours has now made it to where I'm constantly having to pull only 20s out of the ATM switching banks that have better hours to serve their customers I'm sick of having to pay in 20's to many people work 9-5 and they cant even stay open until 5:30 like they use to!

  Response from the owner

  Tash, we sincerely apologize for the long hold times. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

• J

  John Maritch
  1

  This bank is faulty with stuck up manager who scamed me and embarrassed me infront of a lobby full of people saying my balance and the cause of my balance..someone needs to train the kids working there

  Response from the owner

  Hi John, thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• N

  Nick C
  1

  Awful. Terrible at maintaining a functional drive-thru, worst ATM in the history of ATMs, and soulless interior. Unconcerned, dismissive attitudes. I'm closing my account in favor of stuffing my money into a mattress, launching it into the river, and hoping it will make its way to me again in a moment of need.

  Response from the owner

  Hi Nick, we’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can, and I apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please give us a call at 866-486-7782 or stop inside your local Umpqua store. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

• G

  Gaby _Rosales
  5

  The best bank in roseburg. They are very professional and all very sweet! My wallet was recently stolen and they have all been so very helpful:) Recommend only this Umpqua bank because the people at the other one are very rude.

• M

  Mikey “Munkie” Davidson
  1

  The people here are very snobby, I've been banking with umpqua for a couple years now thos branch and others. This is the first time that I have been treated with complete disrespect. Will be going elsewhere. Incase you haven't noticed your in Roseburg Or, Not 90210

• P

  Peter Wood
  5

  Local small bank feel with big bank resources. The people are always friendly and helpful. Umpqua continues to innovate.

• C

  Chris Nathan
  5

  I have some of the best service at Umpqua Bank. I have never been disappointed here, friendly staff, quick service, and inviting atmosphere,