U.S. Bank Branch Se Main St, Roseburg

U.S. Bank Branch Reviews

• J

  Jonathan Woody
  1

  US Bank has the worst customer service. They close branches in small towns, have the least open hours of all banks and credit unions in our town, and treat you like you are a problem they have to deal with rather than a customer who has been with them for 15 years both personal and business! No reason to bank here anymore it's worth the trouble to change accounts believe me. I bank online mostly, but needed a cashiers check in order to buy a piece of equipment for work. I called the branch twice but no one answered, so I drove the 30 miles to town after work. Arrived at 4:10 pm to see a woman closing the bank. I asked why the Bank wasn't open until at least 5 and she laughed and said it hadn't been open that late in a long time. Local credit unions are! I

  Response from the owner

  Thank you for your honest feedback, Jonathan. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you give us another chance. All the best. ^Larisa

• M

  Marci Michael
  1

  How can a bank close at 4:00 on a Friday afternoon and have NO drive up teller services available? Very inconvenient! Covid is not an excuse for poor customer service.

  Response from the owner

  Hello Marci. I understand your frustration, and I'm sorry for any inconvenience. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com, the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope you have a great day! ^Ryan

• K

  Kara Conway
  1

  Rude staff. Horrific service. Go anywhere else.

• F

  Father Time
  1

  The woman that opens and closes the bank when the manager isn't there is a lier and talks behind your back. Dont go to that bank at all. She will stab you in the back

  Response from the owner

  Good morning, your review is concerning to us. Would you like to discuss your experience further? If so, we’re happy to talk about your concerns and help in any way we can. Please send us an email to [email protected] with your phone number and reference number 3867, and we will reach out to you directly. If you need more immediate assistance, bankers are always available to help by calling 800.872.2657. All the best, ^Kim

• J

  Jeni Jacob
  5

  Customer service is the best. They made me feel like I was important and they actually wanted my business.

• D

  Downtown Roseburg
  5

  A great lender that gives back locally to the community