Cascade Community Credit Union W Harvard Ave, Roseburg

Cascade Community Credit Union Reviews

• A

  Allan Painter
  5

  Cascade Community is the type of personal banker I remember my Dad having. They have the perfect harmony of tech tools to make banking convenient and personal relationships to understand my business & personal banking needs. I truly cannot give Cascade CU any higher recommendation.

• C

  Cindy Dean
  5

  At this moment the Roseburg Oregon office on Harvard is under construction but even that being said I got excellent service I needed quarters to do laundry so I went through the drive-thru and requested them went and parked and they brought them out to my car meeting disabled this was very convenient I have never had a negative experience with this Bank ever since I moved to Oregon 8 years ago.

• K

  Keith Pratt
  4

  I give 5 stars for customer service ..The app sure is challenging at times ..I install Uninstaller..installed again..the only thing I got was a charge of 5 dollars for some incorrect address over something..I logged in probably 30 times in 24 hours and get a session ended while typing..get logged out trying to.change pages ...if i.ever get the app ..functioning 70 percent as good as my.other banking apps they would get5 stars ...I have a new phone all my.other apps work.fantastic.. I.am.afraid touse the cascade one much until Monday as I do.not want to.be charged 5dollars and not know what it isfor

• C

  Courtney Rennie
  5

  Been with Cascade since 2013, and I have never had a single issue pertaining to my funds or customer service. When my card was scanned and attempted to be used out of state, they called me immediately to make sure the other big charges were mine (I was moving). Thank God I didn't have the allotted money on my card that this person tried to spend. My phone was also hijacked, so I ended up having to drive there. I was in tears thinking I was a victim of some kind of fraud! The woman from behind the counter came around and hugged me; she calmed me down and told me they had already done paperwork on my behalf and since no money was spent, I didn't have to file a report. I was so grateful. Also, Haley is AWESOME! So nice to deal with locals, especially those I went to school either! Thank you, Cascade. Highly reccommend.

• E

  Erin Cain
  5

  I have been a member of Cascade Community Credit Union since 2017. I have always received courteous, friendly service since the day I opened my accounts. Using all the tools offered by CCCU to manage my accounts has made my banking effortless. Customer service is top notch and always patient with any questions or concerns I have had over the years. I highly recommend Cascade Community Credit Union if you are new to the area or a long time resident looking for a change. Thank you, Cascade!!!

• M

  MJ Spencer
  5

  I have been with Cascade for almost 25 years, since opening up my first checking account back in high school, and I haven’t a single complaint! I love the small town, personal feel plus all of the available banking options. The staff is always welcoming and courteous. I recommend CCU to anyone searching for a better bank. At my recommendation my mom transferred the family business accounts to Cascade and she’s been more than pleased ever since. I won’t bank anywhere else!

• P

  Paula Bragan
  5

  I could not trust my money with any other institution! My mom and dad have been with CCCU for years and from when I was a kid getting lollipops in the lobby to setting up accounts for my own children, they are hands down the BEST place to handle your financial affairs. Thank you CCCU for being so wonderful to your customers and our community. Fast, friendly, accurate, and dependable banking!

• T

  Taylor Wheaton
  5

  I've had a Cascade account since I was a teenager. Very user-friendly mobile app and website. Such excellent customer service when I walk in for assistance! Loan processes are a breeze here as well.

  Response from the owner

  Thank you for being a member, Taylor!

• J

  Jon Petersen
  5

  I can not recommend Cascade Community Credit Union more. After financing my first car with them I could wait to go back when our family was ready for a truck. The level of customer care is remarkable. They have my business for life. THANKS - Especially Becky

  Response from the owner

  Thank you so much for your letting us know about your experience, Jon! We’re proud to serve you!

• G

  G
  5

  Recently joined Cadcade and so far not impressed. Online banking is a joke. If it's not corrected soon I'm moving my $$$ elsewhere. Update online banking has improved 100% Bank tellers are very nice and helpful. Changing from 2 stars to 5 stars

  Response from the owner

  Thank you for reconsidering your review. We hope you continue to find value with us and know that we are constantly working to improve our technology and listening to our members needs.