Umpqua Bank S Washington St, Moscow

Umpqua Bank Reviews

• M

  Mary Geary
  2

  I was on hold for more than 15 minutes prior to hanging up. Not user friendly. Disappointed. If I drove the 11 miles to town my business could have been completed.

  Response from the owner

  Mary Geary, thank you for taking the time to leave a review. We apologize for the delay in answering your call, and are working diligently to reduce the length of these wait times. Thank you for your feedback.

• J

  Jon Burnett
  5

  I use this branch of Umpqua for both Business and Personal banking and have been overwhelmingly satisfied. The staff are fantastic and incredibly helpful - highly recommend.

  Response from the owner

  Hello Jon! We thank you so much for this positive, 5-start review! We strive to provide this high level of customer service for each customer. You rock, sand we love being your bank!

• A

  Andrew Harley
  5

  I have not had any issues with this bank whatsoever. The employees are always very helpful and kind, and the online banking is fast and quite easy. Have been banking with them for 3 years, coming close to 4 and will continue to be with them for quite some time.

• A

  Adrienne Vincent
  1

  I gotta get out of this bank! I was just told that when online banking doesn't accept my password or login I.D., the suggestion to wait a "moment" before trying again means an hour! I was speaking to an employee at our local bank because when I looked up the customer service number I could not decipher from all of the options one that would connect me to a live human. I guess there is such a way because under the number the wait time given is 25 minutes! The lady at our local bank said she could send me a temporary password. I'm still waiting for that. It's been at least twenty minutes which is the length of time she said it would take for the password to make it to my email program. I have no gripe with the employees at our local bank, they are all very nice except the manager who chewed me out one day and threatened to have me charged with fraud for doing what I had done when it was Sterling Bank many times over 20 years: deposit a check written to my pet rescue into an account solely for it but established in my name. If I wanted to keep that money for myself, I would have put it into my own account! I always felt adoption fees should be saved and used for various rescue needs. I have recently learned, from an ex-employee, that I am not the only customer who has been yelled at at this bank. UPDATE: The reason I was unable to reach a human being using the number given on the internet is that there is no option for "customer service". The way to get to a living, breathing human is under the option of "answers to questions". Answers to questions sounds like I'm going to be given several choices to find one that matches my problem, and then listen to a recording about it. Hmmm, why not just say "customer service"? Ha, ha! I can't help picturing the upper management sitting around a table discussing ways to reduce the size of their staff so they can maximize their bottom line.

• H

  H. E.
  5

  Been with them since it was Sterling. I have never had any issues, in fact nothing but excellent service from this branch of Umpqua. In fact, all the Umpqua's I have visited. It has met my needs as far as banking is concerned.

• C

  Carson Parkins
  1

  I wish it wasn’t so hard to check my balance over the phone. Or do online banking. The only good thing about this bank is they are local. Still gunna switch because of poor customer service

• S

  Sarah Spickler
  1

  I've had nothing but issues since Umpqua Bank took over Sterling bank. Definitely finding a new bank ASAP to avoid this ridiculous hassle.