Umpqua Bank Main St, Klamath Falls

Umpqua Bank Reviews

• J

  Jamie Clark
  1

  I've seen some of the negative reviews on here about poor customer service at this bank and my advice is take to social media and call this bank out and get people in this town to boycott this bank and maybe then they will work on implementing good customer service training like we as customers deserve in this town. Everywhere I go in this town to shop and do business I have to always encounter poor and rude customer service from these businesses and it is unacceptable. It is time that this stops! We as customers deserve much better than that period! It's our hard earned money we give to these businesses so I encourage everyone to stand up and demand better from these businesses!

  Response from the owner

  Jamie Clark, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• M

  Matt Fuquay
  1

  Was happy until they froze my account with out notice. Then informed me I had to go in and clear some things up but have to wear a mask. I don’t like being forced to jump through the fire in order to get what’s already mine. Pick anywhere else to bank!

  Response from the owner

  Hi Matt F., thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

• G

  Go Here Smoke This
  1

  If you need a bank that has experience, if you need a bank that keeps up with technology and if you need a bank that will allow you to sleep at night while they handle your money go somewhere else. Doesn’t matter , anywhere else. There customer service skills are unmatched but their banking acumen leaves much to be desired. Trust me, GO SOMEWHERE ELSE!

• D

  D Whitehead
  2

  Gets pretty bad when you can't get quarters for your business vfw has 2different accounts and when can't get quarters for both accounts it's pretty bad business

  Response from the owner

  Hi D Whitehead, we’re sorry to hear about your frustration related to obtaining quarters. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the experience you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself.

• A

  Ashly Arsenic
  5

  I call all the time, super patient staff, very helpful, always have quarters for laundry day!

  Response from the owner

  Hi Ashly Arsenic At Umpqua Bank, we take pride in our customer service. We're glad you thought the staff was helpful and patient Thank you for visiting us in Klamath Falls, hope to see you again soon!

• T

  Terri ONeill
  5

  Umpqua Bank always does an excellent job with assisting buyers with loan options.

• C

  Carmella Camacho
  1

  World's greatest bank sign is a LIE