Umpqua Bank S 6th St, Klamath Falls

Umpqua Bank Reviews

• D

  Donald Johnston
  5

  The staff have always been friendly and helpful. I've never had to wait very long to get to a teller. Any time I've had questions, they've been able to help promptly. Extremely satisfied with them.

  Response from the owner

  Hi Donald, thank you for taking the time to leave a review. It’s great to hear about your experience with our friendly and helpful staff at one of our Umpqua Bank store locations. Thanks for sharing this feedback. We appreciate your business and look forward to continuing to service your banking needs.

• H

  Harry Hardgrove
  1

  I went into the Klamath Falls Oregon branch on South 6th St to make a deposit and long behold Sheri the teller at the counter. No happy hello or any kindness on her part. Maybe I will be making a large withdrawal and go to another bank for my business. Totally unexceptionable behavior especially coming from a bank that has at the top of there receipt "welcome to the world's greatest bank." What a big joke!

  Response from the owner

  Hi Harry, we’re very sorry to hear about the experience you had at this store. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. We appreciate you bringing this to our attention. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us

• J

  Julian Alexander Gonzalez
  5

  I went there to open an account about a week ago and it actually went well, they were helpful, informative and it all went smoothly.

  Response from the owner

  Julian, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• M

  Melinda Miller - Davies
  5

  Helpful, friendly employees. Had an issue with my debit card, ordered a new one, arrived 4 fays later. Great service.

• M

  Mitchell Stout
  1

  Bad very bad I have never been treated like that before

  Response from the owner

  Hi Mitchell, we’re very sorry to hear about the poor experience you had. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If you would like to elaborate on your concerns so we can research the situation for you, please feel free to give us a call at 866-486-7782, stop inside your local Umpqua store, or send us a secure message via online banking.

• T

  Theresa Richardson
  5

  Great customer service Very friendly and helpful