Umpqua Bank S 320th St, Federal Way

Umpqua Bank Reviews

• B

  BlackfeatherShake
  5

  We've been a business customer for 8 years. Once the Twin Lakes location closed, we were left with this location. It has actually worked out better as it's closer. The staff is friendly beyond just a hello and generally quick with the transactions. Hardly ever a line beyond 2 people.

• A

  Andrew Smith
  5

  This place is pretty good! Online banking is alright, but not something I use on average.

  Response from the owner

  Hello Andrew! We sincerely appreciate the 5-star review, and we look forward to serving you again soon. As for the online banking, in a bout a month or two, please watch for some upgrades that add a lot more features tailored to our customers such as being able to chat directly from your profile and complete a password change without needing the "old password." Have a great day!

• V

  Vegard B
  1

  I've been with this bank since 2014. Never really had any issues and do my best to manage my money in ways to avoid overdraft charges. I bill everything on my Discover card and pay it off every month. Thus, I haven't interacted much with Umpqua customer service all these years until this past week or so. Let me tell you. This bank harbors the most morally, ethically, intellectually, and professionally bankrupt individuals you will ever come across. They have closed their lobby due to Covid-19 and told me to use their drive-thru to deposit a check. The wicked bank representative disregarded I didn't have a vehicle. And they don't provide an ATM for pedestrian access. They told me over the phone to enter and wait outside with all the vehicles entering drive-thru. When I asked if I can schedule an appointment, I was told they don't have any availability and hung up the phone. When Covid-19 restrictions are lifted, I am running away from this bank. They are highly unprofessional, sketchy, and disregard their own customers safety. I was able to download Umpqua bank app and deposit my check. I don't why the representative couldn't tell me this. I can't wait to close my account and you should too if you believe in being treated with DIGNITY.

  Response from the owner

  Vegard, We’re very sorry to hear about the frustration related the ATM and customer service issues. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review. If there is anything that we can directly help with or if you would like to elaborate on your concerns, please feel free to reach out to our customer service team at 866-486-7782, send a secure message via online banking, stop by a local branch, or visit https://www.umpquabank.com/contact-us/ and we would be happy to assist.

• K

  Kevin Karjala
  5

  Always been very quick, friendly, since Covid struck can only use drive thru & not open Saturdays now which is the most convenient time for me to go. Friendly staff, not a lot of turnover of employees, and they're dog friendly, let you bring in your dog's and always have treats for the pups.

  Response from the owner

  Kevin K, thank you for the review! We look forward to seeing you next time.

• J

  Joseph Locher
  5

  All of the Umpqua staff are wonderful and Lynda Iserno mgr. Of Burien branch is the very best in integrity, graciousness and accountability. I would make her president of the United States if I could

  Response from the owner

  Thanks for the review, Joseph L! We’ll make sure your message is shared with Lynda Iserno..

• s

  sunny singh
  1

  Don’t want to cash their own cashiers . Stupor Service. Don’t open account here until need Headache

  Response from the owner

  Hello Sunny, We sincerely apologize about the fee to cash a check for non-customers. This is a complimentary service if you're a customer.

• C

  Christopher Bradley
  2

  Drive thru service horrible. Waited over 20 minutes in line just to make a deposit. Hard to imagine since the lobby is closed and drive thru is the only thing open. Very disappointed and very serious about changing banks because of this. Horrible experience.

  Response from the owner

  Christopher, We’re very sorry to hear you are not happy with the service you received. We strive to be the best and make as many people happy as we can and we apologize that you were not one of them. If you would like to elaborate on your concerns so we can research the situation for you, please do not hesitate to reach out at 866-486-7782, via live chat at https://www.umpquabank.com/contact-us/, or send a secure message via online banking. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review

• K

  Katy Laurencio
  5

  I always receive prompt service Jennifer Dunn branch Mgr. Explains things about different options for my banking needs & also with a personal profile so I can walk away & retain all the information in terms so that when I come back I know what I'm talking about so I don't feel stupid & can make informed descions for myself, Thank You, Umpqua

• J

  Just Me
  5

  Love our local Umpqua branch on 320th. Always greeted with a smile. They know us by name (our dog too). Super customer service and always looking to assist.

• B

  Broken Boundaries
  5

  Always feels good to walk in the bank & have them know you and treat you like family & the lines are always short.

  Response from the owner

  Broken Boundaries, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.