Qualstar Credit Union - Federal Way Branch S 316th St, Federal Way

Qualstar Credit Union - Federal Way Branch Reviews

• N

  Na M
  5

  Ricky at the Federal Branch is AWESOME!! Helpful, friendly, knowledgeable and easy to work with. Goes out of his way to make sure we were satisfied and happy! He answered all our questions, returned all our calls and email as soon as he could!! I wish more businesses had employees like Ricky, who treats you as if you were family. He even called us to let us know he would be out of the country for a while, because he did not want our calls or email to go unanswered!! What a GEM!!

  Response from the owner

  Hi Na - We agree, Ricky is one of the BEST...thanks for taking the time to share your appreciation and kind words!

• J

  Joel Wood
  1

  I've had an account with this company since I was eight. Now I'm 51. Since they acquired Woodstone my original account holder I've had nothing but problems. They are unresponsive, rude, dismissive, and with one exception, unkind. I am on hold again (going on 30 minutes) to try to resolve an issue. I'm leaving as soon as I can get a hold of someone and do so. But if I were you I'd save myself some grief and join a different credit union!

  Response from the owner

  Hi Joel, thank you for taking the time to share your feedback--we were unable to find record of a call on your account today, so we were unable to speak with the representative who was assisting you. We were also not successful in reaching you via the phone number on your account. We would like the opportunity to discuss the experience you are describing, and will continue trying to reach you--or feel free to call our 800# and ask to speak with our Call Center Manager at your earliest convenience.

• R

  Rayna Meuer
  5

  Love the Federal Way branch & Falana that helped us! This morning my son needed to purchase a cashiers check. Falana was very helpful and patient while he was trying to get all the correct information together. In this digital & electronic age going into a brach is not that common for some young adults. She was kind, even asking him about the car he'd purchased that he was getting the cashiers check for. It was fun and he shared how much he loved getting a lollipops when he was a kid and would come to the bank with me. A great experience and appreciated the kindness and patience. Thank you!!!!

• B

  Barbara Lightfoot
  1

  Deposited via iPhone on 3/17/2022. It hasn’t posted to my account. Doesn’t even show as pending or holding. Of course no live person to talk to (Sunday) This is the worst customer service!

  Response from the owner

  Hi Barbara, thanks for sharing your feedback - our Director of Finance called and left you a message to discuss the issue with your mobile check deposit; he will be able to explain what happened with your transaction and why the check was held for review. For future deposits, you can view the status in the history "folder" (upper right corner of the check deposit screen.) Thanks again.

• D

  Desiree Levings
  5

  Oh my goodness!!! In this day and age when good customer service is hard to find,…in comes Matt at the Federal Way Qualstar !! He set up my credit union app in my phone and showed me how to use it and took the time to really make sure everything was perfect. What a star to help an old lady like me out! Now things will be so much easier and I can do it on my own phone. Thank you Qualstar!!! And thank you Matt!!

• A

  Am S
  1

  My union in Portland recently switched our vacation fund to Qualstar in the Seattle area. Every time I called, everyone was pleasant and helpful. So I thought I would go through them for an RV loan. WRONG! I applied on Sep 3rd, right before a three day weekend. It was expected they wouldn’t have everything that same day and they even said it would be the following week. From the moment Eli received things, there was a huge disconnect. Instead of giving me a list assignments for documents to gather, I was given each one by one. Nothing was worked unless I called asking if they received my correspondence and to see what the next step was. Multiple times I would leave Eli a message before noon, only to get a call at the end of the day. The loan department has a lot of miscommunication and you will hear different things based off who you speak to. Needless to say, the sellers patience was wearing out and I was about to lose the trailer. Qualstar wanted the seller to sign a bill of sale before ever receiving any money and before I ever signed any loan docs. They would not offer any solution. My final communication with Eli was on Sep 9th and he told me if we can’t get the seller to agree to presign a bill of sale then I might need to find a new trailer. I had been looking for the trailer for months in my price range. Finding a new trailer was not an option. So I corrected him and said I will find a new lender if he cannot fund it by the next day. I listened to my gut and proceeded with an app at my other credit union after speaking to Eli around 5:30pm. And before close the next day (Sep 10th), I was able to sign my loan docs at my second lender. My loan officer was baffled why Eli at Qualstar would not get the job done and wasted so much time. Needless to say, I never received a return call from Eli saying they weren’t able to fund it in my timeframe so I am glad I listened to my gut and went somewhere else. I qualified for their lowest interest rate and my income/debt was not an issue. I would hate to see how long they take for someone with less than perfect credit. It’s clear Eli is unorganized and unmotivated. - Levi

  Response from the owner

  Hello Levi, we appreciate your taking the time to share your feedback and concerns - of course this is not the experience we want our members to have, and we are going to use your comments to provide additional training for the employee(s) involved. To assist with that, we would like to have our Director of Lending connect with you to discuss your specific situation in more detail - she will be reaching out to you very soon. Again, we do thank you for sharing your feedback - good or bad, it's how we ensure we are doing what we can to provide our members with the highest level of service. Sometimes we fall short, and in the event that happens we use that opportunity to learn how to do better.

• T

  Taryn Papillon
  1

  If there was a way for me to cancel my account I would. EVERY time I come to this location it’s the most terrible time in a bank. I’ve had this account since I was 18 (7yrs) and you would think things would be a lot easier but no ! If it wasn’t for my union I wouldn’t ever come here I absolutely dislike the management and the place in all. You would think as a way to deescalate a situation is to give the customer to someone that can get you In and out but instead they send me to a new person after they noticed I was upset. Like really ?? Took close to a hour to just make a account for my child so I can cash a move out check from my old apartments that put my daughter on the check.

  Response from the owner

  Hi Taryn, thanks for taking the time to share your feedback regarding your recent branch visit. Obviously we don't want members walking away from a transaction frustrated, and we understand you had an additional discussion with the Federal Way Branch Manager on 6/7 to discuss your individual situation in more detail, where she acknowledged there could have been other options to complete your request and still meet our identification requirements. If that conversation did not help to alleviate your concerns, please call us at 1-800-848-0018 and ask to speak with our Director of Branch Operations. We value and appreciate ALL of our hard-working union members!

• M

  Mai See Xiong
  1

  I don’t even bank with this credit union. They are just a sister credit union to my credit union. I went through drive through, sent my money to be deposited and sat there for 10 mins without anyone acknowledging me. There were only 3 cars. I understand it can be busy but good customer service is at least acknowledging that there is a customer and they will be helped shortly. And then the banker put the money into paying my credit card rather than my savings when I specifically told her I am here to deposit money into my saving. That was the only task I was there for. Horrible customer service!

  Response from the owner

  Mai, since you indicated you are a non-member of Qualstar, that indicates you visited our drive-thru as a benefit of your credit union participating in the Shared Branch network. Especially with limited branch access these days, our drive-thru has been serving many Shared Branching members while also serving Qualstar members in the lobby, which can sometimes result in a longer wait. Aside from that, we will address the transaction issue with branch staff as a training opportunity to ensure requests are completed accurately. Thank you.

• S

  Samantha James
  5

  I've been with Qualstar for over two years and so far my experience has been great! The branch manager at the Federal Way location, Falana is amazing!!!! She's very knowledgeable and wants the best for you. Falana helped me get my credit on track and I was able to phrchase my first house! She doesn't want to take the credit, but she doesn't know how much of a blessing she's been! She deserves a raise! Lol.

• C

  Chelsea Rice
  1

  Unless you want a huge hassle, don't finance a vehicle with them. We went through them because they initially had the best rate when we bought. After 2 years our credit was better and we decided to refinance with our personal bank, something we've done three times before without issue. Except coming from Woodstone. They seem to want to make the process as difficult as possible. Five months later my bank is still trying to get the title from them and now they're saying I have to take an affidavit to the DMV and pay $31 to complete the process. If this is the process in my state, as Woodstone claims, why did I not have to do this the other 3 times? Every other bank I refinanced from (Harborstone CU, Wells Fargo, etc) just sent the title over and I never had to do a thing. It almost feels like like they're punishing me for leaving.