UFCU FM1825, Pflugerville

UFCU Reviews

• C

  Christina Flores
  5

  This is the best UFCU branch there is. I go out of my way to come there. Alex and Aileen are true assets! I met with Aileen to refinance my car. She was so knowledgeable and wonderful to ask questions to. I went back to meet with her specifically because of how helpful she is but because she was busy and I met Alex and he is my go-to. Alex is so helpful, knowledgeable, and fast to work with. He has resolved and assisted me with my questions that usually take two hours for other representatives to figure out in 30 minutes. He has helped me refinance my car, issued me a credit card, change my pin, make large withdrawals, help answer international transaction questions, all of this with a smile, during my lunch, in only 3 trips. I will be back to meet with him to finance a truck. Wonderful, absolutely wonderful service and I don’t say that often.

  Response from the owner

  Wow, Christina. Thank you so much for your amazing review. We are so glad you decided to share your interactions about Alex and Aileen from our Pflugerville branch. They both are lovely representations of what we stand for, and we could not be more proud of the service they have provided you. We will share your review with our management team. In addition, we are excited to hear you are taking full advantage of the many member benefits UFCU offers. It is sincerely a privilege and honor that you consider us for your banking and lending needs. We appreciate your membership and will see you again soon. Have a fantastic day!

• L

  LastFireFox
  5

  Had a good time there great workers but I moved to Chase for being a bigger bank with more credit, I recommend for anyone who is starting a new account for the first time. Peace out~ Archers are great 🏹

  Response from the owner

  We are glad to hear UFCU is a great place to begin your financial journey. UFCU offers a multitude of services for those looking to build both their wealth, credit, and financial health. Thank you for sharing your experience and most of all thank you for your Membership!

• K

  K T
  5

  UFCU is a very supportive credit union. The people at the Pflugerville location are extremely friendly as well as helpful. I've been with them for 4 years and counting.

  Response from the owner

  Hello K T. We sincerely appreciate you taking the time to review us. We are equally pleased to hear about the service our Pflugerville team has extended to you. We truly value your loyalty and confidence in us, and our desire is to continue to exceed your expectations. So again, we thank you for your tenured membership, and we hope to see you soon.

• D

  Diego Burgos
  5

  Thank you so much to my loan officer Janice. Trouble-Free process, easy and quick.

  Response from the owner

  Hello Diego. We are so happy you found our process simple and convenient. In addition, we are pleased to hear about your interaction with Janice. We are lucky to have caring employees like her that believe in providing excellent service to our members. We will share the news with her manager. We sincerely appreciate your review and your membership! Enjoy the rest of your day.

• j

  jacob knoche
  5

  I’ve been banking with these fine folks for around a decade. They’ve been the best bank/credit union I’ve ever had the pleasure of being apart of. They have always for literally TEN years worked out any and every issue I had in the best way possible in a quick manner every time. I love this credit union so much I have my employees and younger brother open accounts there. All the branches are great but this has been my staple branch and I go out of my way to go to this location whenever possible. These guys are the best, hands down, in every aspect from benefits with banking with them to customer service. Thanks y’all!

  Response from the owner

  Thank you for your feedback Jacob! We have shared your praises with our Pflugerville team. Thank you for your Membership!

• F

  Fateha Begum
  2

  A while back, I went there for some services where I missed some documents that I should have taken with me, service person acted , as if, I wasted his time, needless to say, I did not go back there. Cannot say whether this service person was in some stress or was working long hours or not but I just did not appreciate of his attitude, I wish them good luck.

  Response from the owner

  Hi Fateha, thank you for taking your time to review us. We are very sorry that was your experience with us. We believe in treating our members with respect and kindness and appreciate the visitation to our branches. Regrettably, it appears the treatment you received was otherwise, and we sincerely apologize to you. We would like the manager to reach out to you but need your contact information. If so, can you provide your full name, phone number, and email address to [email protected]? If you allow us, we would appreciate the opportunity to speak with you and thank you for your membership.

• K

  Kytra Selca
  5

  I started banking with UFCU this morning. The online portal had a small hiccup in verifying my identity to open the account online. I was contacted by their online accounts team and they scheduled an in-person visit for me at this branch. The in-person appointment was within 48 hours of initially submitting my information online, which I found to be a pretty great turnaround time. When I arrived at the Pflugerville-IFC branch, I was greeted by Wil, a Personal Financial Representative. Wil assisted me through the process of identity verification and account setup. It was a beautifully simple process and Wil was a high-spirited delight, somewhat unexpected by me personally, given the rainy/gloomy weather of the morning. Thanks for the incredible assistance, Wil and thanks to UFCU for staffing individuals like Wil. I've always heard good things about UFCU and I'm happy to be banking there now. -Kytra

  Response from the owner

  We appreciate the review. Thanks for taking the time. We look forward to seeing you again soon!

• M

  Micha Williams
  1

  I have been to this location twice and each time it was a horrible experience. I went in on a Saturday it wasn’t busy at all. As I’m walk in a couple is walking out telling them they weren’t going to go business with them. They tried to stop them at the door but the gentleman told them no he was going to shop around I was trying to sign in Freddie Torres came up to help me. I was happy about that figured I would get in and out. Then I informed him that I needed a cashiers check but needed to put money into my account. He said go a head and when I finished he would help me. I also told him I needed to reset my app password he rushed me through the process and my account is still locked. He was no help at all. He rushed me through the process of getting the cashier check. I’m trying to reset my account and he begins to bang on the desktop. I felt so rushed and what I had going on was not important to him at all. So I grab my stuff to leave and I had not even walked away and he has called the next person. I’m very disappointed in the level of customer service they have here

  Response from the owner

  Hi Micha, We are sorry to hear you did not have a good experience when visiting us and appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. We have notified management about this incident, and we would like to take a closer look at this for you. Please contact us at [email protected] with your information, so we're able to assist you best. Please feel free to give us a call at 512 467-8080; we would be glad to assist you in gaining access to your account via Mobile Banking.

• A

  Alisha Buttz
  1

  Just wondering how a company like this can exist? I bank at the Austin Texas branch and have for over 5 years. When my husband went to get a money order "a UFCU employee made a withdrawal to my account from my savings side and when there was no money in it," and in return left us with a -1,370 balance. When we went to the branch we were told it was their employees fault but WE would still have to pay the money back...Why

• J

  Jessica Hamilton
  5

  Just made an account with Rosie, and she was an absolute doll to work with. Made my 4 year old, and I feel super welcome, even though he was not being on his best behavior, she was super patient, and super friendly. Would give 10 stars if I could.

  Response from the owner

  Thank you, Jessica, for taking the time out of your day to leave us such a positive review. We are happy to hear that Rosie was able to help you. We look forward to assisting you in the future. Thank you for your membership.