UFCU Guadalupe St, Austin

UFCU Reviews

• J

  Jonathan Miller
  5

  Needed a cashiers check, very efficient and helpful staff.

  Response from the owner

  Hi Jonathan , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

• J

  J F
  5

  Clinisha BLEW MY MIND with how friendly, professional, and all around amazing she was. She helped me open up 2 new accounts and link another account, and was really quick and friendly the entire time. She even went the extra mile to tell me they can transfer over my credit card balance and pay through them with almost half my current interest rate. I'm SO happy I decided to bank here!

  Response from the owner

  Welcome Robyn to UFCU! We are pleased to hear Clinisha was able to provide excellent service and go the extra mile by assisting you in a balance transfer. We appreciate your feedback and will be sharing this review with Clinisha and her team. Thank you, Robyn!

• M

  Miha Vindis (The Holy Spork)
  5

  Customer for almost 6 years now. Great experience so far. I find the staff friendly and the financial transactions quick. Of course, it is not a bank, so if you expect the services of a giant financial institution you should look elsewhere. I will also add that as an international student, they made my life easy.

  Response from the owner

  Thank you Miha for taking the time to provide us with a review of your experience and being a long time Member of UFCU. We are pleased to hear that we have made your experiences at UFCU pleasant and we look forward to seeing you again soon!

• A

  Aries Benz
  1

  The Atm at this location took my card and didn't give it back... their system froze in the middle of my transaction , I called customer service after hours all they could do was disactivate my card and now I have no cash or a debit card. Mind you I have to return back in the morning miss work to get a replacement which is very INCONVENIENT.

  Response from the owner

  Hi Aries, We are sorry to hear this occurred at one of our ATMs at N Guadalupe and sincerely apologize for the inconvenience. We have notified out ATM department to look into this for us, so it does not occur again.

• F

  Francisco
  1

  Closing my account. Bank did not take a proactive approach to problems with external recurring charges. The lady helping me charged my other bank with a CASH ADVANCE WITHOUT MY PERMISSION. I asked her if I would be charged a fee, SHE SAID SHE DIDN'T KNOW and shrugged off the question. Not helpful at all. Was told that my account wasn't technically closed until I received something in the mail?? Even though I went there in person?? This whole process took FOREVER- much longer than it should have. I even thought the girl had run away with my card!

• A

  A XD
  5

  Great location in the heart of Central Austin. There is a smaller drive through but they make up for that with 7 or 8 indoor teller stations. The service is mostly fast and they offer coffee and other beverages during your wait. In addition they also have safety deposit boxes if you need.

  Response from the owner

  Thank you for your review of our North Guadalupe location and the services we offer. We hope to see you again soon!

• S

  Steven Hartman
  2

  I'm not sure how this bank has gotten positive reviews but I've been to this bank for the majority of my time in Austin (4 years) and it has been pathetically slow with no improvement to speed up the process with workers disinterested and understaffed. I am a shared member (JSC FCU) and was originally allowed to use the drive thru to make transactions but for whatever reason I now have to go inside. By the way, this is told to me at the intercom with the air tube after I had waited 20 minutes because they have no sign or notice alerting shared members. This wouldn't be so bad (especially since the drive thru takes 20 minutes every time I go, regardless of time of day) except that when you go inside you encounter the same kiosks that you would outside! You don't get to talk to the teller, they don't ask me for anything extra being a shared member, so why not allow drive thru? Also, I previously had to correct a mistake when depositing a check because they originally put it in a different persons account! Had I not caught this error I would have lost my work salary and had to return to correct the problem, wasting more of my time. This makes for a very unprofessional, distant relationship between the bank and its members. It's like they don't even want to interact with you, just deal with your money and send you off. Makes no sense. I use the UFCU downtown on 7th now, which is rough on parking, but at least I know what I'm dealing with. Very disappointing banking experience at the Guadalupe location. I would strongly recommend not wasting your time at this bank unless it is your only option.

• E

  Eleanor Holmes
  5

  I had a UFCU account just because they were giving them out at the beginning of the school year, when I made my return to Austin. Then in May I found out they could nearly cut my interest rate in half on my auto loan. I was 21. They are amazing. The folks at this branch have been nothing but amazing. Drive through takes a little long but it is always worth it!

  Response from the owner

  We appreciate your positive feedback about your experience Eleanor. Thank you for your Membership.

• C

  ChefMVButler
  4

  I haven't had my account here very long, but I've had an overall great experience with them. They are extremely helpful and professional, and really seem to care about their bankers.

  Response from the owner

  Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!

• J

  Jason Birdwell
  5

  Awesome staff- I deposit my checks here, since my credit union uses them as a shared branch. Everyone is always helpful and fast. Free coffee!

  Response from the owner

  Thank you for your shared branch review Jason!