U.S. Eagle Federal Credit Union Jemez Canyon Dam Rd, Bernalillo

U.S. Eagle Federal Credit Union Reviews

• L

  Lorenzo Chavez
  5

  Awesome Staff. Staff Greeted Me At The Door. Cash Attendee Was Present, I Did Not Have To Wait In Line. When l Was Done Staff Wished Me A Great Day...

• M

  Mary Suggs
  5

  They are always very helpful and polite. I came over recently from Bank of America and it's the best decision I have ever made!

  Response from the owner

  Hi there Mary, Thank you so much for taking the time to leave our Santa Ana branch a 5-star review! We're so grateful to have earned your trust and your business. We look forward to being your financial partner for many years to come! Sincerely, Rachel US Eagle Federal Credit Union

• D

  Dani Marsh
  1

  If I could give it no stars I would. People here are not friendly, you are more like a burden to them. The branch manager is unfeeling and unprofessional when I went with my concerns. Their tellers have no idea what they are doing. I got the name of one of them and they said marlene, this is the WORST one to deal with, no knowledge! Why is she even there? I will let others know that this is not the credit union to go with. I will be going with another credit union.

  Response from the owner

  Hi Dani, Thank you for taking time to provide us with feedback about your visit to our Santa Ana branch. We apologize for the negative experience you encountered and would like to learn more so we may better address this issue. Please send an email with your contact information to [email protected]. Thanks, Danielle S. U.S. Eagle Federal Credit Union

• C

  C Gabbrielli
  1

  I have been promised I'd hear from "Heather" the branch manager, for over a week. First, I was told that she would call me back at 5:00 P.M. last Thursday on 5/9 - or the next day Friday, due to "training." Nothing. I finally called back yesterday - about a week later. At 2:35 P.M. they told me she was "at lunch," and would call me back when she got back in. I even white listed her number on my phone. Nothing. I'm still waiting. My spouse and I are looking for another bank. We are very disappointed in U.S. Eagle.

  Response from the owner

  Hello, Thank you for taking time to tell us about your experience with our call center. We apologize for the inconvenience this may have caused. Your feedback has been provided to management who are in the process of contacting you. If you have more information about your experience you would like to share with us, please send an email to [email protected]. Thank you for your patience, we look forward to remedying this issue for you as soon as possible. Danielle S. U.S. Eagle Federal Credit Union

• J

  Jesse Sosa
  5

  I have been with this credit union for more than 20 years. I trust them !

  Response from the owner

  Hi Jesse, Thank you for your feedback! We appreciate your long-standing membership and for choosing us as your trusted financial partner. We look forward to serving you for many more years! Sincerely, Olga M. US Eagle Federal Credit Union

• A

  Alicia Lucero
  1

  I recently visited the location in Bernalillo and needed to see a banker. We were attended to by an impatient woman. She was not very helpful nor did she care to explain anything. She was very snippy when I tried to ask questions and basically made us feel very unwelcome. She clearly is not happy with her job and really should not be representing US Eagle FCU. I have run into quite a few of their employees who have a poor attitude and do not seem to be very knowledgeable of their job or their services. A few times now they had to call superiors in order to perform what I would think should be a pretty basic function for them. Maybe they are simply not happy with their job, poorly trained , or just have no business in face to face customer service. All in all, it has me rethinking where I want to bank.

  Response from the owner

  Hi Alicia - Thank you for your feedback. We are sorry to learn about your poor experiences with while visiting our branch. Your feedback has been escalated to the appropriate managers. Thank you for your patience, and we hope to remedy your impression during your next visit.

• d

  daniel baca
  1

  No matter what branch I go to the customer service absolutely SUCKS. No professionalism what so ever, they're rude, they talk down to you as if they're better than you. It's infuriating just knowing that I have to go back every month to make my payment. I would move my loan elsewhere if it wouldn't cost me to do so. Only gave them one star because I had to. Do yourself a favor and go elsewhere it'll be worth it!!!

  Response from the owner

  Hello, Thank you for your feedback. Member service is a top priority for us, and we apologize for the experience you had at our Santa Ana branch. We appreciate your patience and hope to see you again. Danielle S. U.S. Eagle Federal Credit Union

• D

  David Shakespeare
  1

  5 day hold on checks. Been there almost a year and keep saying it's going to get better but its not!!

  Response from the owner

  Hi David, We appreciate you taking the time to leave us a review. We're sorry to hear you are dissatisfied with your level of service, particularly when it comes to the availability of your funds. Please rest assured our team does everything they can to have your funds released in the most timely manner possible. In some cases, we are able to make exceptions, and make every attempt to do so. In this case, our Assistant Branch Manager was able to decrease the hold from a 5-day to a 2-day hold. We'd also like to kindly point out that banks and credit unions look at a couple of different things when deciding whether or not to put a check on hold - things like your average balance and deposit history. We do this to protect you, our member, in the event the check bounces. Also, please remember that $200 is released immediately in most cases, as we realize not having access to your funds immediately can be challenging at times. We would welcome the opportunity to sit down with you and discuss all of your available options, such as direct deposit. Please give us a call at 505-342-8888 or send us an email at [email protected] if you would like discuss this further. Sincerely, Olga M. U.S. Eagle Federal Credit Union

• D

  Daisy d Romero Martinez
  5

  iv never had any problems with any of the workers..

  Response from the owner

  Hi Daisy, Thank you for the 5-star review! We appreciate you choosing us as your financial partner. We look forward to providing you and your family with great service for many years to come! Sincerely, Olga M. US Eagle Federal Credit Union

• c

  cee dee
  1

  One banker they always stick me with, makes everything extra hard, no customer service, no personality, just not helpful at all. Do not want to work with her anymore.

  Response from the owner

  Hi Charlton, Thank you for your feedback. We would like to learn more about your experience. Please send us a direct message so we may address the issue as appropriate. Thank you for your patience and for being a member. Danielle S. U.S. Eagle Federal Credit Union