U.S. Eagle Federal Credit Union Osuna Rd, Albuquerque

U.S. Eagle Federal Credit Union Reviews

• D

  David Bearbow Bearshield
  5

  The Osuna Branch's Business Service Specialist Mr. Bryce McGuire was the absolute best in service. As a member since 2014 US EAGLE BANK in downtown, I was able to have several accounts established throughout my time being a member. I'm proud that I was able to help establish business accounts with many of my clients. But today, Mr. McGuire helped in the transition of payroll and showed my client was it is to step up and help maintain the best transitional process towards a betterment in business and employee relations. I stand amazed. He outshines most and I'm proud to be sitting in his office conducting business in such a tremendous fashion. US EAGLE stands to be the best in service.

  Response from the owner

  Hi David, Thank you so much for your wonderful review about our Osuna branch - we truly appreciate the thoughtful words! We're really glad to know that your experience working with Bryce and your business accounts warranted such a phenomenal review. He exemplifies our belief that people mean more through his actions and outstanding service to our members. We count ourselves lucky to have him. We appreciate your membership, David and we're looking forward to continuing to serve you for many more years to come! Sincerely, Rachel US Eagle Federal Credit Union

• L

  Louie Breaks
  1

  Since I’ve had an account with US Eagle, which has been about 3 years now. There has not been one occasion that I have gone and not waited more than 20 minutes in the drive thru. They have 4 lines, 3 always open yet there’s one guy here taking forever to help people. The reason I signed up with this credit union was because I heard their service was great but I’ve experienced nothing but the opposite. I write this as I’ve been waiting, again, for over 30 minutes to make a deposit and get a page of checks. NEVER COME TO THIS BRANCH, THEIR SERVICE IS AWFUL.

  Response from the owner

  Hi Louie, Thank you for feedback. Member service is (and always will be) a top priority for us. We regret to hear you experienced longer wait times while visiting our Osuna branch drive-thru and are making every attempt possible to assist our members in the timeliest fashion. While we look forward to providing you with faster service next time, please feel free to share more of your experience by direct messaging us or emailing [email protected], as any additional feedback you provide will only help us improve your experience going forward. We appreciate your membership and thank you for your patience. Sincerely, Rachel US Eagle Federal Credit Union

• C

  C.D Jackson
  5

  I really appreciated the professionalism shown by Karen . She walked me through everything I needed, to get a review for a application status. Very professional, and further more extremely patient with me. I was approved for a credit card, and even better I opened up a checking and savings account with US Eagle. I would refer my family and friends to US Eagle. They seem to have the best interest for their customers or potential customers in mind. At no point did I feel as if though they were just trying to benefit themselves in the entire process of getting a approval.

  Response from the owner

  Hello C.D., Thank you for leaving a five-star review and for sharing your experience with Karen! It definitely made our day to know that your time at our Osuna branch (and the overall application process) was worthy of a great rating. Thank you for being a US Eagle member and we can't wait to serve you again! Welcome to the family! Sincerely, Rachel US Eagle Federal Credit Union

• G

  Gina M.
  5

  Very personable, great customer service a real warm feeling in this changing world of virtual service. Please don't change! Loved watching your employees welcome everyone happily on a Saturday morning. I visited another CU I bank with that same morning and there wasn't anyone at the customer service desk with people waiting and no warm smiles. Job well done US Eagle!!!

  Response from the owner

  Hi Gina, Thank you so much for your five-star review! We love hearing about visits like yours. Member service is (and definitely always will be our) our first and foremost priority. We strive to provide the absolute best experience for all, whether that be virtually or in person. We really appreciate your membership and we're glad you're here. Looking forward to your next visit, Gina! Sincerely, Rachel US Eagle Federal Credit Union

• A

  Ashley Bixler
  5

  US Eagle is always very responsive and helpful! I recently purchased a new vehicle and decided to secure financing with US Eagle in stead of going through the dealership. It was the best decision I made. My loan officer Jodi was very personable and was able to get my loan funded fast.

• J

  Joanne Lapica
  5

  I had such a wonderful helper today with my account. She helped me with an external transfer that I was having issues with and before ending our call, she told me of options available to increase funds and also explained the rewards that were available. She was so kind and helpful.

  Response from the owner

  Hi Joanne, Thank you for your wonderful review and sharing your experience! Member service has always been our top priority, and we're thrilled to know your received helpful answers to your questions, along with beneficial information to assist you in your financial journey. Thank you for your membership, Joanna. We appreciate you and looking forward to serving you next! Sincerely, Rachel US Eagle Federal Credit Union

• S

  Shanay Bowser
  5

  I love us eagle because, you can take care of all of your banking needs remotely! They have the best customer service and the best rates. Love doing business with them and will not change!

  Response from the owner

  Hi Shanay, Wow, thank you so much for the stellar review! We're thrilled to hear about your experience and the convenience that remote banking provides you with. We're so glad to know that you have received the best customer service and rates, which is what we strive to provide! Thank you for your membership, Shanay. We appreciate you and are looking forward to serving you next! Sincerely, Rachel US Eagle Federal Credit Union

• g

  gloria wilson
  5

  Hello, I had received a notice that I was not understanding what it meant to me. I called US Eagle, spoke to a agent, Johnny, concerning this. He listened carefully to everything I said and immediately told me he would help and take care of this problem I thought I had. I only waited a couple of minutes and he Cleared up All that I had misunderstood about this notice. Such a relief! He is such a Good example of how US Eagle helps Everyone with Everything that is associated with them. Thank you, GW

  Response from the owner

  Hi Gloria, We're so glad to hear that your experience with Johnny warranted a five-star review! Member service is definitely our top priority and we aim to always assist with your financial needs and provide the answers to your questions. Thank you for being a US Eagle member, we greatly appreciate you! Sincerely, Rachel US Eagle Federal Credit Union

• V

  Viki Teahan
  5

  A recent change in our small business banking needs brought us to usEagle Credit Union in Albuquerque, New Mexico. Our business was established in 2013 so there were many moving parts involved to switch banks and a "deadline" we had to meet to avoid penalties! From the very first visit, usEagle staff at the Menaul branch was available, knowledgable and responsive. Once our needs were appropriately determined, we were connected with Bryce McGuire, Business Service Specialists at the Osuna Branch. And with Bryce involved the entire process was seamless! He was so pleasant and efficient but most importantly made certain we were completely set up with our new accounts and that we met our deadline! His customer service skills are OUTSTANDING! Thank You Bryce and usEagle!

  Response from the owner

  Hi Viki, Wow - what a stellar review! We love hearing from members like you and the positive experience you've had with our business banking department. As member service is (as always will be) our very top priority, we're pleased to know that all your needs were taken care of from the get-go and your deadline was met. The Menaul team and Bryce personify our saying that, "people mean more". Their dedication to our members is what truly sets them apart. Thank you for your continued membership, Viki. We're looking forward to serving you next! Sincerely, Rachel US Eagle Federal Credit Union

• C

  Cynthia Torres
  1

  The ABSOLUTE worse! I have been with this credit union for 11 years and they treat u like a child. They have a hold of your money like it's theirs and it's sad. They lock your ATM privileges without saying anything. Very, very disappointed with them 😞.

  Response from the owner

  Hi Cynthia, Thank you for taking the time to share your feedback with us. We regret to hear about the issues you have recently encountered. If you would please either send us a direct message or email [email protected], as any additional feedback you provide will only help us improve your experience going forward. We truly appreciate you and aim to resolve any ongoing issues. Thank you for your long-standing membership, Cynthia! Sincerely, Rachel US Eagle Federal Credit Union