U.S. Bank Branch E Gregory Blvd, Raytown

U.S. Bank Branch Reviews

• J

  Jim Defraties
  1

  After being in a car accident which was a total loss. I had paid off the loan with money out of another account due to US bank being unable to handle a total loss. It has been 3 months and I still have not received a check for my overpayment of over $2000. The original insurance check was sent to the wrong address provided by US bank. But when I returned to the bank with a replacement check in person it was overnighted but never shows received after over a month. But since I have the lien release the insurance company is stopping payment and sending me the check directly. I can't even get a call back from the branch to say sorry sir that your upset but here is how to resolve it. I will be talking to the branch manager when I take in the $2000 check as I decide if I will close out my accounts that don't have loans coming out of them. Absolutely and completely disappointed in the service provided. I have been there for over 15 years and it may be time to go.

  Response from the owner

  Good morning, Jim. I certainly understand your frustration with this situation. We'd like to see how we can help. If you'd like, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5605. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jeffrey Cannon
  2

  I went through the drive-thru on 01/08/2021 to make a simple deposit. There was four cars total in the commercial lane and the tube lanes. I pulled into one of the tube lanes and sent my tube in. I waited about five minutes with no help, I pushed the call button and told the teller I wanted to make a deposit. Her reply was "Sir, you have to wait your turn there are people ahead of you." (In a very rude tone) At this time, there was only one other car besides mine. I figure she could have said "Sorry for the wait, I'll be right with you". I called back and told them to send my stuff back and went to another location. The second location was much busier, however they were friendly and displayed customer service skills. I called the bank manager the same day, and to this date have not received a call back. Overall the first location was bad customer service in addition to just being rude.

  Response from the owner

  We’re so sorry we’ve let you down in providing exceptional service, Jeffrey. It’s never our goal to leave you feeling this way. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 9752. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• S

  Sandra Castro
  1

  My experience has always been terrible. The staff is not on the same page. I've experienced all bad and it seems to depend on who and their mood. The customers are definitely not a high priority. I have seen first hand where a customer was denied from the front door @ 12pm on the dot, on a Saturday. Where I usually bank, that would not happen. I was stunned. This bank has also confused me with other customers before. I have received a statement from another customer through the window service and have also been a victim of this bank depositing my money into my mother's account, who also has an account here, not once but twice! I will never trust this bank and will never suggest this bank to anyone...anywhere....or at anytime. This bank is a disgrace in my ratings.

• A

  Austin Blackwell
  1

  I just drove 45 minutes to come deposit my paycheck because online their hours reflect that they close at 530. I believe that one of the 4 people I saw behind the counter while I sat in the drive through could have answered the phone, update hours online, or said something to me while sat I the drive through for 10 minutes. This branch has always been rude,dirty and overall not worth keeping open.

• J

  Jmoney 361
  1

  I come to this bank almost everyday to deposit money or take out money and the ATM is never working. And I just came up here to deposit some cash so I do not overdraft and of course the ATM is broke like always. Its really annoying I hope the owners see this and get it fixed.

  Response from the owner

  Good morning and thank you for bringing this to our attention. I'm sorry to hear that this is a consistent issue. We'd really like to speak with you and to get more details about the situation with the ATM, so that we can have this properly reported. Please send us an email at [email protected] with your phone number and reference number 6521. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

• M

  Mallory Bryan
  1

  If you arrive and Mel is there to greet you, you may as well just turn back around cause she's not going to help. She lets you know how big of an inconvenience it is to her to ask her to do her job.

  Response from the owner

  We’re very concerned with what you have mentioned in your review, Mallory. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 1902. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• M

  Miguel Sotelo
  1

  Absolutely dissmal experience. The banker, not the teller, had no idea there was a transaction limit on debit cards and didn't even make an attempt to help me from having my card closed again without alerting me. Yes they deactivated and closed my card not suspended, without any contact at all even after speaking with the fraud department 4 times to tell them the purchases were legitimate. The banker did enough to get me out of there. I recommend you go to Bank of America or a local bank like Academy before dealing with these guys. Maybe try some proper training in the future for people who are giving customers financial advise.

• A

  Abby Brown
  5

  The woman working the counter this morning was absolutely wonderful. A smile and clear knowledgeof her job. Keep up the good work.

• L

  Lisa Coan
  3

  I find that while some people have been helpful to work with, there are some levels of employees that remain difficult to work with or to get them to compromise when things aren't your own fault. Regardless, fee heavy banking charges are frustrating including being charged monthly to see our own bank statements. Thing's have moved too far away from customer service and customer relations instead of big banking without a conscious.

• A

  Alyssa Spader
  1

  The most run down bank in raytown. Atm never works its always broke down. Lines in the other lanes are 5 cars deep. Slow employees who honestly act like they dont want to be at work.

  Response from the owner

  Hello Alyssa, I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Kim