U.S. Bank Branch N Elizabeth St, Pueblo

U.S. Bank Branch Reviews

• R

  Robert K.
  2

  Yeah the drive through is a nightmare. One person to take care of three lines of cars. Some things you need to take care of in person. The lobby is closed unless you have an appointment. Plenty of banks around here that you can walk into any time. I know it's a hassle to change banks but money talks. If enough people leave they might wake up a bit.

• F

  Fran Oliva
  1

  I recently added my spouse to my checking acct. n this Branch on Elizabeth street Decline to cash his check even though he paid 7$ in the past for not being a mbr. Sign up at ur own Risk.

• R

  Rod Borghetti
  2

  What the heck, if you're charging me $3 to use your ATM at least give bills that are not $100 so I don't have to beg business to take it

• E

  Elizabeth Young
  5

  I am a victim of identity fraud (through my mortgage company). After a brief hold I spoke with Destiny at the Elizabeth branch. She had a very pleasant voice and she was very helpful in explaining how they can place an ID alert on my account and that if I download the app to use the Mobile Banking it will text me my debit transactions. Destiny was very nice, professional , and understanding about my situation, and I felt better about the security on my accounts after speaking with her. Thanks Destiny for your help.

• J

  Joziah Stupar
  1

  Bad attitude and poor service from the drive through teller. Horrible experience. Will not be back to this branch.

  Response from the owner

  Good morning, Joziah. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0547 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• S

  Susie S
  2

  When are these branches going to go back to decent hours? 9:30 to 4 is incredibly inconvenient for those customers of yours that actually have full time jobs... Let me go on my 35 min lunch break and wait in a 15 minute line. I don't think so.

  Response from the owner

  It is our goal to help our customers in a timely manner. I'm sorry we let you down. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily adjusted our operations to promote safety. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^Michael

• A

  Angela Garrison
  1

  These people are always rude and useless. They make it impossible to deposit money into a account. They are always changing the rules. Shirley is the one that I swear has it out for me horrible customer service and their additudes are unacceptable. I highly recommend to not use this bank at this location and find somewhere that appreciates your business.

  Response from the owner

  Hello Angela, Thank you for taking the time to reach out and share your experience. What you've described is incredibly concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6797. Once we receive your number, we'll give you a call within 2 business days to ensure your concerns are addressed. We hope you'll allow us this opportunity to assist. ^Caitlin

• B

  Brandi Wilkerson
  1

  The worst uS bank location ever. The ladies in the drive thru are so rude and unprofessional. Half the time they aren’t even in the window until you push the call button and an easy change order takes up to 15-20min once you actually get up to the window.

  Response from the owner

  Hello Brandi, I understand the frustration a long wait in line can cause. If you have concerns you would like to discuss with us further, we welcome the chance to talk with you. Please email your phone number and reference #12107 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim

• A

  Asa Huey
  1

  I cashed a six figure check! They told me the first 200 was available. I spent it. Then they reversed the whole transaction and held the whole check! Putting me negative, charging fees and closing my account. They owe me money!! Save your time. Not the first incident with them. They really do suck!

• K

  Karen Pietrolungo
  1

  If review stars could go in the negative range I would give this bank -5. Worst banking experience ever. The tellers misinform you of bank policies then charge your account for something they said was ok. In one months time I was misinformed, lied to, and charged over 480.00 in overdraft fees when because of their mistakes all while being a new client with a couple thousand dollars in my account. Good job Tracy! (Sarcasm) And people wonder why small business owners struggle in Pueblo. But things have been much better since I started banking elsewhere.