U.S. Bank Branch Chenal Pkwy, Little Rock

U.S. Bank Branch Reviews

• J

  Jazzy T
  1

  I really liked US bank when I first started banking with them. Which this was over 15 years ago. When they had the 5 star customer satisfaction. I believe that is what it was called. Now the customer service at this branch is horrible. There is always a long wait time. The employees are very rude here. The employees that work their seem to not care if customers have to wait long periods of times. I honestly feel like they just need to close this branch.

  Response from the owner

  Thank you for leaving us a review, Jazzy. I’m sorry you’ve had to wait while visiting our Chenal location. I understand the importance of being helped in a timely manner. It is not our intention to keep you waiting. It is disappointing to learn about your experience at this branch. We do believe in providing 5-star customer service. We would like to help ensure these issues are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 3427. Once we receive your phone number, we'll give you a call by the end of the next business day. We hope to hear from you. ^Michael

• L

  Little Rockian
  1

  I should have posted this over a year ago. I don't know how it is now because I moved to another bank. I could not stand the service here. Anytime I went here, it was going to be at least a 15 minute wait. I couldn't tell if it was a shortage of staff issue or what. Even if I tried to go into the branch, I saw an employee flipping his pen with nothing to do, while I waited for the only clerk helping customers in the drive-thru. Not a care in the world. I gave one additional star cause while they close at 4:30, at least they opened on Saturday. Update: Well, now they close on Saturdays too. So now I don’t know why any person would bank with them. One star.

• D

  Deborah Dickson
  5

  The Chenal branch is a very helpful branch in general, but the manager, Brandy Engle, seems to go above and beyond to make sure the customers are treated very well. The employees know us by name, and they appear to genuinely care about the banking experience of their customers, be it in the lobby, in the drive-through, or on the phone. The service is five stars, indeed.

• C

  CountryB30
  5

  Such an easy visit. No wait and everyone there is super nice! I don’t even go through the drive thru because I just want to see everyone. I give this bank two thumbs up only because I have two thumbs. Ha! Great bank

• S

  Sheliah Altendorf
  5

  Always friendly and they already know me and my husband's last name👍👍We moved nearby about a month ago. The customer service is super duper!!!!!!!🤩🤩🤩🤩They go over and beyond to please their cutomers🙏

• D

  Denaz Suits
  1

  Closed both locations near me and now I have to drive to timbuktu to make a cash deposit. This customer is Not happy. 😡

  Response from the owner

  Hello Denaz, we understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. Customers can manage their accounts any time through online banking at usbank.com, the U.S. Bank mobile banking app, our Customer Service at 800.872.2657, and at the ATM. If you’re looking for a branch, a full list of U.S. Bank branches, and ATMs, can be found at usbank.com/locations. Please don't hesitate to reach out to us if you have any questions or concerns. All the best, ^Kim

• N

  Nancy Faulkner
  5

  Have always been very courteous and helpful! I️ have hardly ever had to wait and if I️ did, it was not for long!