U.S. Bank Branch Old School House Rd, Oconomowoc

U.S. Bank Branch Reviews

• C

  Corina Brown-Eufinger
  1

  Horrible experience at this branch. I had called the first part of January to speak with someone about opening a particular business account. The person I need to speak with was not in the office so I left a message. Never received a call back. I called again 7 days later, this time to be told by the branch manager she would be sure someone would reach out to me by Monday. Monday came and went. I finally gave up and went in to the bank wanting to meet with the banker. They only had 1 banker on staff that day for personal and business accounts. Wasn't able to speak with anyone. Scheduled an appointment only to have that person call me one hour before appointment and tell me they aren't the person I need to meet with. HORRIBLE SERVICE. Go to another branch. Avoid this one at all costs.

  Response from the owner

  Hello Corina, I really appreciate the time you’ve taken to reach out about your experience. I’m really sorry to hear that you’ve encountered so much difficulty in trying to open an account. We’d like to speak with you about this and make sure it’s brought to the attention of the appropriate management. Please send us an email at [email protected] with your phone number and reference number 4823. Once we receive your number, we’ll give you a call within one business day. We hope you’ll allow us this opportunity to help. ^Caitlin

• R

  Rick B
  5

  Great customer service, the tellers remember your name, even at times when it's busy (Fridays during lunch/ after work hours) they always make sure acknowledge those waiting to let them know they will be with them in a few minutes. Friendly, fast, and cookies available every Friday lol

• k

  ken hoffman
  1

  Had the teller coordinator tell me that they have no crisp new bills in the bank. She was just to lazy to go to the safe. Very annoying.

• R

  Rebecca
  1

  Terrible bank. Terrible customer service. Asked to speak to a manager and was put on hold for almost 1 hour when I finally had to go. Never got to speak to anyone. Very disappointed in the lack of communication and customer service.

• M

  Mark Menzel
  4

  Nice new location with drive thu ATM