U.S. Bank Branch W Olympic Blvd, Los Angeles

U.S. Bank Branch Reviews

• M

  Marina Arrazola
  1

  To say that this branch gave the run around is an understatement. The branch manager is on vacation and there was nothing they can do .... sure! I went to the branch on Vermont and not only did they take care of everything they were just far more helpful in explaining the situation that was occuring. It is not the corporation its really just this branch!

• M

  Marjorie Samayoa
  1

  The manager. Is very Rude. He is Korean. I said Hello He didn’t Answer I Said thanks. He didn’t answer. The cashier are very nice..

  Response from the owner

  We’re sorry to hear you had a poor interaction with the branch manager, Marjorie. We strive to provide exceptional service with each interaction, and we regret that this expectation was not met. If you'd like to discuss your concern further, please send us an email with your phone number to [email protected], including reference number 2119. One of our Ambassadors will call you directly . Thank you and we look forward to speaking with you. ^Larisa

• B

  B A
  1

  They sent our business a letter telling us we had one week to close our account without any explanation! Fortunately, switching for us is going to save our business $700 a month on banking fees! Thanks US BANK for your shortsightedness (YES BIG BANKS DON'T CARE ABOUT SMALL BUSINESSES)

• M

  Max Wood
  1

  I would avoid this branch if at all possible. I'm pretty seriously considering switching institutions after my experience this afternoon. Jon, the attendant I worked with, was wearing a vented masks that doesn't protect me or other clients from if he was infected with covid. On top of this his denial to help me with notary services was done rather rudely. In the future if notary services are truly unavailable at this location I would encourage Jon to start out with an apology and then explain the branches policy rather than insinuating that it is unreasonable for bank members to request notary services.

  Response from the owner

  Hello Max. We thank you for taking a moment to share further details of your visit. We would like to speak with you about the experience and have the matter looked into further. Please send us an email to [email protected] with your phone number and reference number 10004, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• J

  Joseph M
  1

  THESE PEOPLE ARE COMPLETE CROOKS.... i moved all my accounts here because the banker said there were no account fees. Every few months I log on to find they've conveniently started charging account fees again--even on closed/empty accounts--then charging overdraft fees to cover their account fees. I DARE THE MANAGER TO CONTACT ME ABOUT THIS. SHAME ON YOU PEOPLE, SHAME ON YOUR GHETTO BANK.

  Response from the owner

  Hello, Joey. Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• s

  shreya bhardwaj
  1

  Please encourage your employees to wear proper masks. Vented masks do not protect your bank members from your staff.

  Response from the owner

  Hello Shreya. Thank you for taking a moment to share this with us. We would like to speak with you and discuss the visit further. Please send us an email to [email protected] with your phone number and reference number 10007, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• K

  Kelly Bright
  5

  Super nice, clean and open space. The clerk was extremely helpful and patient with my weird request. This is definitely my new branch to go to every time

  Response from the owner

  Hello, Kelly! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• J

  Jennifer Baalderas
  1

  I wanted to give a car payment and I've don't the payment with just the name and the lady that was there said she couldn't do it just with the name that she needed the account number

• W

  William Orozco
  5

  Great but not s member yet