U.S. Bank Branch Jadwin Ave, Richland

U.S. Bank Branch Reviews

• D

  Darian Kelley
  2

  You guys aren’t running a terrible bank and I do enjoy the experience banking here. However, can you please move your hours back to 6pm on Fridays? Most of the time, I can’t get to the bank until around that time on Friday’s and there are certain things I can’t do with an ATM, thus needing service. It’s been a hassle

  Response from the owner

  Hi Darian, thank you for providing your feedback. We are always looking for ways to improve the customer experience and take all feedback seriously. If you have availability on Saturdays, some of our locations are open. To view which locations near you are open on Saturdays please visit usbank.com/locations. Kindly, ^Kortnee

• L

  Lacy Iverson
  1

  This location is always experiencing last minute unexpected closures. Making it super inconvenient to bank. The next closest location is in Kennwwick by the mall, like 10 miles away. So frustrating! Why has this location been closed all week?

  Response from the owner

  Good morning, Lacy. We’ve adjusted our operations to promote safety. While this branch has temporarily been closed, you can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS.All the best. ^Heather

• B

  Bill & Kim Kerrigan
  1

  Why is the Jadwin Branch closed Monday - Thursday with limited hours open on Friday? Even the ATM Machine is not operative. There is no notice for reason for closure. I think it is time to find another bank, one that is more service oriented.

  Response from the owner

  Hello, Bill & Kim, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches last minute is a disruption for our customers and apologize for any inconvenience. There was a power surge outage that caused this location to close last Friday. We have scheduled a technician to resolve this matter and expect that to occur soon. In the meantime please visit our Columbia Center or Clearwater office locations. You can also complete many transactions digitally online at usbank.com or using our mobile app or any ATM. I hope this clarifies your concern and you have a great day. ^Larisa

• M

  Michaela Merriman
  1

  Super rude staff, even if just 1 person ahead of you in the drivethru it takes 20 to 25 minutes to pay a bill every time. Not always open when their hours say they are, sometimes closing early. Worst experience I have ever had with a bank and I am closing out my card. DO NOT BANK HERE, you will regret it!

  Response from the owner

  We are so sorry to hear this was your experience with the branch, Michaela. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. Keep in mind you can pay a credit card online or with Card Services at 800-285-8585 anytime at your convenience. If you'd like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 12151. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• M

  Mark Monopoli
  1

  It's time to open the lobby to business. This is insane that the only place you're not allowed into are the bank lobbies. Sitting in the drive thru for 45 minutes is getting old. Update 4/2/21: Lobby is still closed, rest of the state is in Phase 3, except for this bank. Open the doors. Some of us cannot use the online deposits or the atm.

  Response from the owner

  Good morning, Mark. Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. We have temporarily adjusted operations in many locations to promote safety for our employees and our customers. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• s

  sheri c
  1

  I only bank here for someone else, and I can't believe they are not open inside, and yesterday the drive through was closed, when open they don't have all lanes open. So I have to drive to another branch, who aren't open inside and don't have all the lanes open. Spent an hour one Saturday at the mall location in the drive through lane which reached out to the mall entrance.

  Response from the owner

  Thanks for your feedback, Sheri. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• S

  S U
  1

  ATM is usually broken in one way or another. The other option is to wait for 20-30min in the drive thru. Then another 15 min for them to deposit a check into your account.

  Response from the owner

  Hello, I'm sorry to hear that you've experienced such long waits and frustration with your transactions. We'd like to speak with you about this, so we can have it properly looked into and addressed. Please send us an email at [email protected] with your phone number and reference number 1277. Once we receive your number, we'll give you a call within 2 business days. In the meantime, we do have mobile deposit available for check deposits, if that's more convenient for you. If you need any help with the mobile deposit feature, please contact our Online Specialists at 800-987-7237. All the best^Caitlin

• J

  Jessica Martinez
  5

  Janice Tate is an exceptional banker. We moved away for 4 years and moved back and after 4 years of not seeing us she still remembered our names. She has exceptional customer service.

• C

  Chris Wharton
  1

  Hours said they were open @11:00 no one there ,no sign saying they were closed, drive through was not open, doors looked

  Response from the owner

  Good morning Chris. I apologize there wasn't any closure signage posted at the location.The well-being of our customers, colleagues and communities continues to be our top priority. We’ve temporarily closed this branch to disinfect and deep clean the site and expect the location to reopen shortly. You can find a list of nearby locations using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Take care and stay safe. ^Heather

• A

  Al Tair
  5

  The staff was confident and fast

  Response from the owner

  Thank you for taking the time to share your experience, Al. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim