U.S. Bank Branch US, Bernalillo

U.S. Bank Branch Reviews

• A

  Annelle Brown
  5

  I have never had any problems with the Bernalillo, U.S.Bank . Love the customer service, very polite and courteous. never really had a lengthy wait in the driver up service. Very convenient and close from work.

• C

  Christine Lewis
  1

  If I could give less than one star I would. I have been with US Bank for over 8years, used locations in multiple states. I have never received such disrespect and harassment like I have at this one location. I am changing banks because of this location and the management. I do NOT recommend banking here.

  Response from the owner

  Good morning Christine, thank you for taking the time to leave a review. I am sorry you received poor service at this location. We certainly hate hearing we're losing your business because of this. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the interactions, including your phone number and reference number 10100. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• D

  Diane Parham
  5

  My husband and I have been banking with US Bank for about 12 years, and we are very satisfied customers. When we need to visit the bank in person, we most often visit this branch in Bernalillo. Staff are very friendly and helpful, and I don't hesitate to ask questions or ask for help. Also it is a very pleasant and lovely indoor setting. I use the drive-through ATM often, and it has always worked perfectly for me. I've never had to sit in a line of more than 2 cars (usually no more than one car). I felt moved to write this review because I was online checking tomorrow's banking hours, and saw the negative reviews. I feel the other negative postings don't portray this branch accurately.

• D

  David Diaz
  1

  Horrible service. I've been a very happy US Bank customer since 2000; in every US Bank location I have been treated with respect, dignity, and I've felt valued as a customer. I walk in the door, people call me sir, and they give care and attention to my smallest needs. I can happily say I've never felt like 'just another deposit' with US Bank. This location, however, is the exception to the rule: rude, non-engaging, uninterested and ungrateful for even a penny of my hard earned money. Tellers reflect a poor and uncommitting management that wreaks of indifference. Couldn't pay me to come back here--and if it weren't for the wonderful experiences I've had at every other US Bank, I'd probably be looking to take my money to a credit union. This location gives US Bank a bad name...

• C

  Carleen Harris
  1

  This is an online problem! For the last month I have not been able to use my app or online account ! When are you planning on fixing this problem! I don’t know if you have noticed but there’s a pandemic and going in person isn’t an option. I really shouldn’t have to go to the drive thru or call every time I want to check my account! What’s the app for if your system is always down! Upgrade your system so it works !!!!!!

  Response from the owner

  Hello Carleen, Thank you for reaching out. I'm so sorry to hear that you've been enduring difficulty with your online access for so long! The site and app should be working properly. To help fix this, please clear your cache & cookies, and make sure you're accessing the website directly at usbank.com as opposed to using a bookmark or favorite. For the app, please uninstall and reinstall it. If these troubleshooting steps don't resolve your access issues, please call our Online Specialists for further help. They can be reached at 800-987-7237. I hope this helps. ^Caitlin

• N

  Nicole Jensen
  1

  I went to cash a check for my mom which was made out to me and was charged $7 - she is a member of the bank and the bank was at no risk - the only reason I was charged was because I did not have an account at the bank. Ridiculous amount of greed as it cost the bank nothing to cash the check drawn on an account at the bank.

  Response from the owner

  Hello Nicole, Thank you for taking the time to leave this feedback for your local branch. If you would like to speak with a customer care representative regarding our branch policies, you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• R

  Richard Sandoval
  1

  It quite terrible how this bank is managed. This is the third time I have been back trying to get my permanent bank card. And I was in line for 20 minutes while in that time only one person was helped. I will say all the staff was all very friendly it just seems understaffed.

  Response from the owner

  Hello Richard, I completely understand why this has been frustrating for you. We would like the chance to discuss all of your concerns and offer our assistance in any way we can. If you would like us to reach out to you, please email your phone number and reference #1826 to us at [email protected] and we'll call you in 24-48 business hours. We appreciate the time you have taken to reach out about your experience. ^Kim

• C

  Cheryl De los Reyes Manning
  5

  I was entertained by Nate and he was nice and fast service. We also had great convo regarding many things like traveling, countries, foods, etc while he was multi tasking with opening my account.

• J

  Judy Brown
  5

  I do not have a problem with this bank

• S

  Sam Esparza
  1

  Horrible people lost my I'd and the tellers knew me wouldn't let me access my account told me to go get a new one with what I asked you have my money.