U.S. Bank Branch Benchmark Rd, Avon

U.S. Bank Branch Reviews

• T

  Tara Nelson
  1

  9 am and your tellers are talking to each other instead of opening. Nice.

  Response from the owner

  Hi Tara, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1428 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• B

  Bibi Bach MD
  1

  No one answers the phone at this bank and they do not return emails. There is no way to get hold of them except going to the bank and often need to wait a while. The previous bank in Vail was good. They always answered the emails and phone promptly. There was excellent customer service in Vail. This is terrible service here in Avon, CO

  Response from the owner

  Good morning, thanks for sharing your experience. We'd like to hear more about your interactions at this location. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4665. We'll give you a call within one business day. Look forward to hearing from you. ^Heather

• B

  Brad Kreuz
  1

  I’ve tried calling 3-5 times per day for the last few weeks while they had only “scheduled office hours only”. I still haven’t gotten an answer. The phone number they advertise on line is not the same as the one on the door. I’ve been on hold for 45 minutes with the main number because I need to send a wire transfer and though their website claims that I can do it there, the directions on the site don’t correlate with what’s actually on the site. Worst bank I’ve ever used. It’s been a struggle at every step since I opened the account. To their credit, once I finally got in, the staff was very friendly and helpful

  Response from the owner

  Thank you for sharing your experience. I am sorry that you had such a hard time connecting with a representative. I am glad you were finally able to get assistance. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8109. Thanks again. ^Heather

• A

  A.J. John
  1

  Horrible bank. Online system doesn’t allow you to transfer to other banks, never got my debt card after 2 weeks.

  Response from the owner

  Good morning, thanks for taking the time to leave a review. I understand the frustration you're feeling. We'd like to review the account to determine why you haven't received your card. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5613. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Christopher Davis
  1

  This branch makes you want to go to in dentist instead. Waiting for over two hours to wire money. As soon as I move I am getting rid of US Bank as if they were lice. Cynthia is the slowest most inept bank employee I ever seen. Two hours to wire funds, Edwards has no one that can wire. So everyone be prepared for long, long waits.

  Response from the owner

  Hello, Christopher. We are so sorry to hear you experienced a long wait time during your recent visit to your local branch. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We apologize for any inconvenience this may have caused you. If you would like to speak with a customer care representative, please feel free to reach out to them by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

• W

  William Bovard
  1

  Well after reading all of the terrible reviews, I was trying to remain neutral...However, this bank won't even answer their phone! No voicemail, no directory, just let it ring for almost 5 minutes... Maybe I should've become a banker.

  Response from the owner

  Thank you for taking the time to review your experience with us, William. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4603, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan Thank you for taking the time to review your experience with us, William. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4603, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

• B

  Bryce Young
  1

  The lady here is terrible along with all my other US Bank experiences. I will be switching banks. I’ve had 2 nice experiences with US bank since ive had them otherwise they are un proffesional. Switch banks.

• G

  Greg Tibboel
  2

  The young man at the counter was great, but they have a really high foreign currency exchange rate for only a little bit of money. Almost 10%. Worst I have ever seen and I am a customer

• D

  Diomedes XXII
  3

  A place. Edit 5/17/21... I fully admit that I am hard headed and am assuredly part of the problem... that being said, I do truly believe that more could have been done. It's alright tho.

  Response from the owner

  We are so sorry your recent experience was less than desirable, Diomedes. Please know it is never our intention to disappoint you. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1898. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• L

  Landa Family
  1

  Customer service it's terrible one young lady, always sitting down looks mad all the time never jumps on teller to help out with transactions ,and it looks they don't know what they're doing, they need more training

  Response from the owner

  Hello M, we are concerned to hear you are consistently dissatisfied with the service you receive at the branch. We welcome the opportunity to speak with you about your concerns and offer our assistance. If you would like us to reach out to you, please email your phone number and reference #1661 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for taking the time to review your experience. ^Kim