Alpine Bank W Beaver Creek Blvd, Avon

Alpine Bank Reviews

• S

  Sally January
  1

  I am a long-time Alpine Bank customer who has decided to take my money elsewhere. After 3 trips to the bank in search of what I needed to open certain accounts, I had the same teller give me the run around. She was not authorized or knowledgeable about the subject, but chose to give out wrong information. I asked to make an appointment with a manager, since none were available, she refused. I came back a 3rd time to find out I was still missing what I needed. Thanks for wasting my time, Alpine Bank.

• C

  Courtney C
  1

  Do not bank with them. I should have known from the beginning because I had a problem trying to cash a cashier’s check. They were going to put a 30 day hold and I was waiting to buy a car. A cashier’s check was verified by chase bank and is basically like cash. I then opted into e statements and they continued to charge me a paper fee. I called to get it taken care of and the bank rep said he would resolve it. He did not take care of it and they closed my account without warning. I then had to wait 30 minutes and they refused to give me back my original balance. They said I would have to open a new account first. Absolutely ridiculous

  Response from the owner

  Hi Courtney, thank you for taking the time to let us know how you feel about the Avon branch location. I have passed your note along to Brian Nestor, the branch president. If you would like to connect with the Alpine staff to chat about this situation please send us an email at [email protected].

• G

  Greg Webb
  1

  Up until today this was my favorite bank. I’ve just had a shockingly unprofessional experience with a teller who’s name began with a B. She was extremely hostile and rude during my deposit and was the absolute worst part of my day, and I was having the greatest day before going into the bank. Customer service is seriously lacking and it seemed that nobody was actually there to supervise the bank... it was void of any management or at least appeared to be. This is not what I expect out of a bank that I have given 5 star reviews of in the past and routinely tell my friends how friendly they are, I was honestly shocked at the level of hostility and rudeness from a bank worker. I will not use that branch any longer and the warm and fuzzy feeling I had about Alpine Bank in general is gone. This isn’t a friendly place to say hi to “friends” you’ve seen for years. This is a hostile and mean environment. This person should not interact with the general public. I would be willing to bet when others speak of the hostility at this branch they are referring to this person in particular.

  Response from the owner

  Greg, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. I have spoken to the branch manager of the Avon location, please reach out to us at [email protected] to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

• K

  Ken McCann
  5

  In my opinion, Alpine Bank is the best bank in the Vail Valley, and probably Colorado as a whole. Checking and Savings with them is simple. What you see is what you get. There are lots of options for getting started and no predatory fees like 1stBank across the street. Alpine Bank is very community oriented and even donate time and cash to local organizations. The customer service is excellent within the branch and on the phone as well.

  Response from the owner

  Thank you for your kind words Ken! I will be sure to share them with the staff of our Avon location!

• B

  Barry Eckhaus
  5

  The customer service I have received at this branch has been top notch. I was having issues with some payments using a cashiers check that got lost in the mail. Two tellers, Kayla and Kenzie, worked together to find the problem and potential solutions. I was impressed by their willingness to work together to put the time in, and to find answers to questions they did not know and they did it with determination and a smile. I am extremely happy with the service at this branch.

• L

  Lilia Elizalde
  1

  Alpine bank saids that they will keep your account secure you money safe from fraud and etc, but wen it comes to fraud they put the blame on you and they just want you to pay the damages, and trying to get of hold of someone is hard and wen someone finally give you a call they don’t even know why there giving you a call. I honestly do not recommend this bank now in times, I use to be with them for years and felt my account was secure but they sure have change and customer service have became the worst. And you’ll see they will delete this post because it affects there business stars more, and they would not like you to know how bad there doing!

  Response from the owner

  Hi Lilia, I am so sorry you're frustrated with your experience with Alpine. I have reached out to the fraud department and to the Avon branch. Julie Herr at the Avon branch is aware of your situation and is happy to help. You can reach her via email as [email protected].