U.S. Bank Branch San Pablo Ave, El Cerrito

U.S. Bank Branch Reviews

• R

  Robert Locke
  1

  If you own a small company and need your money I suggest you avoid this bank at all cost they are holding a check for seven days after they told me it would be available tomorrow I explained I needed the money for operating expenses and they said by law they can hold it seven days so that's what they are going to do

  Response from the owner

  Thank you for sharing your interaction, Robert. Part of U.S. Bank’s success as the safest and strongest bank in the country is the way we manage risk for not only the company but for you, our customer. We understand having your funds held is inconvenient. If you'd like to discuss this further, please send us an email with your phone number to [email protected], including reference number 0930. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  J Torres
  3

  I always have a great service but lately there's a younger teller and she's very rude, she needs a smile and some sugar because she seems always grumpy. The other 2 ladies are nice, as well as the gentlemen and I'm glad this branch closes at 7 PM on weekdays

  Response from the owner

  Good morning, thanks for sharing your experiences at this location. We’d like to hear more about your interactions with the teller. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 4995. We will give you a call within one business day. We look forward to hearing from you. ^Heather

• A

  Andrew Jackson
  1

  Absolutely the worst establishment somehow still In operation.

  Response from the owner

  Good morning, Andrew. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0232 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• s

  shima zargar
  1

  Terrible service, rude employees, not helpful at all. Zero customer service. I have been banking with us bank for a long time, other branches are very nice. But these people here don't look like us bank employees. Zero zero zero customer service. Very rude people. Always had bad experiences going there.

• F

  Faizi S
  5

  I love usbank. Fermin is awesome and he always helps.

  Response from the owner

  Hello! We are so happy to hear that Fermin was able to help you out during your recent visit. We will be sure to pass along your compliments so he knows how much you appreciate him. We hope you have a wonderful day! The U.S. Bank Social Media Team

• K

  Kay H
  5

  Excellent manager running the place, very professional and helpful

  Response from the owner

  Hello Kay! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

• A

  Akil Fadil
  5

  Never experienced a problem going here I make deposits into my mother account at this location

• G

  GUADALUPE CORTEZ
  1

  Really rude . Bad customer service .... did not want to help me at all

• i

  isaiah1977
  5

  Friendly staff, quick service, and multi-lingual

• R

  Ricardo Banos
  1

  I don't know why I have to go looking