U.S. Bank Branch W Broadway Blvd, Sedalia

U.S. Bank Branch Reviews

• M

  Monroe 01 CALIFORNIA
  1

  2102 Broadway st; Bank Location sedalia.Mo "Brenda" Very a matter of fact in a rude tone stating : US Bank policy regarding exchanging $50 bills for $100 bills in order to assess account... She actually said she looked over through the side window in the drive-through and did not recognise my face as an account holder of one of her regular customers... tell me that she could not do it... "If its policy stick to policy don't make it personal or profile..." I spoke with another a bank and said- depending on the person you get sometimes tellers just go ahead and exchange! stick to policy if that's the case,,, Customer service is expected to be at its highest with folks working at the bank that should be continued rather not you can assist somebody that is a potential customer or not being professional in a nice manner Be kind!!

  Response from the owner

  We’re sorry your recent experience was less than desirable, Monroe. Please know it’s not our intention to disappoint you. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1806. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• B

  Brett Newbanks
  1

  US Bank has three locations in Sedalia. Unfortunately, only one is open on Saturdays and if you’re not the first in line when the window opens you’ll be sitting line far longer than you should for drive-up service (especially when they lobby is closed to the public due to COVID-19). In addition, I have called twice about a new debit card and on both occasions I have been told one will be mailed to me. Nearly two months have passed and I have yet to receive a new card. One of the reasons we bank with US Bank is their number of locations state and country wide, but customer service has taken a back seat to convince.

  Response from the owner

  Hello Brett, Thank you for taking the time to reach out. I know how frustrating long wait times can be, and I'm sorry to hear that you still haven't received your card. We'd really like to speak with you so we can look into this and help with your card. Please send us an email at [email protected] with your phone number and reference number 7730. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• M

  Maggie Stewart
  2

  Usually I love US Bank, however I do not understand why they need to close at 4:30 every afternoon during the pandemic. I understand the lobby being closed, but the hours should not have changed. When I went at 4:45 today I was informed that they closed at 4:30. At least 2 other cars came through while I was there there, obviously expecting them to be open. As a teacher, I cannot leave during the day to visit the bank and I cannot make it there by 4:30, so now I have to go on Saturday and because they've forced many other people in my situation to do the same, the wait will be atrocious. Bring back the old hours.

  Response from the owner

  Hello Maggie, thanks for reaching out and for providing us with your feedback regarding the current hours. We’ve temporarily adjusted our operations to promote safety. You can find a list of nearby locations and their available hours using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Respectfully^Caitlin

• A

  Austin Chadwick
  2

  Been banking with US Bank for over 2 months now and still haven't gotten my debit card in the mail. Went to the bank the first time the problem occured and they told me they would have it sent straight to my bank to avoid mailing address issues and here I am still careless. Will be closing the account as soon as I get a new one opened somewhere else unless I just get my card for crying out loud.

  Response from the owner

  I'm so sorry to hear that you still haven't received your card, Austin! We'd really like to help with this. Please send us an email with your phone number and reference number 2303 at [email protected]. Once we receive your number we'll give you a call within 24 business hours. Thanks!^Caitlin

• D

  Dagmi Smith
  1

  I will never step foot in this US BANK, again. Customer Service is horrible. I was trying to Deposit my rent in Cash into my Landlord's account as he requested but they don't except United States Currency from a United States BORN American Citizen. They supposedly have a $500. Cash limit my deposit was $695. She would not make an exception at the request of me or the account holder, when I asked for the supervisor she denied my request while her co-workers just stood there and stared. I am Disabled and can't afford extra BS and the extra cost of a Cashiers Check or Money Order just to deposit money into THERE CUSTOMERS ACCOUNT.

  Response from the owner

  Hello Dagmi, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 877-654-4918 to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

• l

  liza zykin
  1

  I went in to see why my card stopped working, and the ladies there where rude to me. The staff wasn’t friendly at all they all looked unhappy. When I walk into a bank i expect to see friendly people ready to help with a smile! Customer service needs to be improved. Sadly to say. Other locations are polite and kind! It’s just this location that the people work there seem like they don’t want to be there.

• S

  Sloane Arnold
  1

  Staff was extremely rude and disrespectful on the phone when trying to get assistance with fees assessed. The lady began telling me why I obtained the fees because I feel below the qualifications and that she would someone contact me back. I asked her to please explain where I feel below because based on the documentation I have and online, the qualification we’re met. She would not answer my questions. I asked in the future to please only answer questions that she is qualified or able to answer and to not give information that she is not comfortable with. She was extremely rude and disrespectful. Not helpful what so ever.

• C

  Carolyn Johnson
  4

  Its a great National bank but the branches in Sedalia leave a lot to be desired. They seem to have constant phone/internet issues so maybe that's why there r so many errors

• S

  Scott
  1

  Making a deposit for a friend. Website says location opens at 8:30am. 9:30am and the location is still not open. Unprofessional, obvious poor leadership, not customer service minded. Not sure why anyone banks with US Bank. Should be a no star option.

  Response from the owner

  Hello Scott, Thank you for reaching out. We have implemented temporary hours at many of our branch locations. You can find details about this online at: usbank.com/covid19 We are also keeping our locator as up-to-date as possible with the current hours and contact information for each location at: usbank.com/locations Many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App or by calling our 24- Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. ^Caitlin

• N

  Not You
  1

  Not friendly and never happy to help at this location. Would give you a mean look. Brenda is the worst there, was not helpful at all. Just go to other location by Staples, they are always friendly there, bid difference.

  Response from the owner

  Good morning, thanks for sharing your experience. We'd like to hear more about your interactions. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 4053. We'll give you a call within one business day. Look forward to hearing from you. ^Heather