U.S. Bank Branch Yellowstone Ave, Pocatello

U.S. Bank Branch Reviews

• M

  Miss J
  1

  If my place of business didn’t bank here I would never come to this bank! They refuse to open their doors to the public, and their drive through takes forever. I can have two people in front of me and be in line not even moving for 15 or so minutes. Their customer service is quite terrible and you can’t make deposits into an account over a certain amount unless you are authorized! Why? I’m not taking money out. I AM MAKING A BUSINESS DEPOSIT! This bank is so old fashioned and behind the times.

  Response from the owner

  We are sorry your recent experience was less than desirable, Janalee. Please know it is never our intention to take up more time than necessary to complete your banking tasks. The system automatically requires conductor information during certain transactions. You're welcome to have the branch add you to the business profile as a conductor. Once a Conductor Profile is set up information will automatically populate when the transaction requires conductor information. ID information will also be required anytime a cash transaction is completed that exceeds a certain threshold. I hope this explains our process better. Thank you for sharing your feedback. ^Larisa

• E

  Elenna Eldridge
  1

  The lines for the drive thru windows are extremely long and wait time is 30 mins to an hour. So they suggest using the atm for checks and cash deposit. Had a issue with my check i guess. Was not notified about check being rejected. They gave me a run around to figure out what happened. Now its going to take over a week to get a COPY of the check returned to me and re deposited. Was also told they didn't own the atm and that a different company takes the checks so they couldn't call me. But yet they have my information to mail my check back. Extremely frustrating. I would rate them no stars if possible.

  Response from the owner

  Hello Elenna, I'm sorry to hear of the issue you experienced with an ATM deposit. I hope you have been able to get a copy of the deposited check reissued and credited to your account. If you have further questions about this process, please email your phone number and reference #1718 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• T

  Travis Gledhill
  1

  Can you please open up your lobby like all the other banks in town. Yesterday It took me 55 minutes to get thru your drive thru. This is getting ridiculous having to wait in that line or call and make an appointment to come inside to make business deposits. You are forcing me to switch to a bank that is actually open.

  Response from the owner

  Thank you for bringing this to our attention, Travis. It is our goal to help our customers in a timely manner. I'm sorry we let you down. The well-being of our customers, colleagues and communities continues to be our top priority. We’ve adjusted our operations to promote safety. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. All the best. ^Michael

• J

  Joyce Richardson
  4

  I understand the need to have the lobby closed, and have drive through only. That being said, the line moves very slowly. Perhaps you could have more people inside helping with the transactions to speed it up.

• Z

  Zach Damrow (Zach)
  1

  If the Drive through is open on saturdays from 10-2 doesn’t that entail dealing with a person?

  Response from the owner

  Hello Zach, I'm sorry if you didn't get the assistance you needed when you visited the branch. If you still have questions or need assistance, please call our 24-Hour Customer Service team at 800.872.2657 where a banker will be glad to help in any way they can. All the best, ^Kim

• T

  Tate Crockett
  5

  I love banking here! Yellowstone has been my main branch for at least 6 years now and have always been impressed with how fast and friendly the staff is. Never had any issues.

• C

  Cloudpuncher
  5

  From an owner of a small business, the tellers are always helpful. Everyone that works at the branch has always been helpful if I need a banking solution. They offer next day credit card processing and no one has been able to beat the processing fees. They offer a lot of options for small business. Credit card processing, payroll, and POS systems.

• R

  Rachel Johnson
  2

  Although the customer service representatives are extremely friendly, I've never experienced slower service anywhere. I come here to do my father's banking only and would strongly recommend banking elsewhere

  Response from the owner

  Hello Rachel, thank you for taking the time to leave a review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• L

  Lee V
  1

  This branch doesn't even deserve a star! I have a 1-50minute break between 8am to 5pm all day and they are way too slow at the branch for me Togo into the lobby or to the drive thru! So I rush to the bank and put my check in the outside drop box. 3hrs later I check my acct to make sure it had been deposited & it had not. So I call the branch to inquire why. They tell me oh sorry we only check the drop box in the morning and they can't and won't get my check out of the box for me and deposit it into my account, there's nothing they can do and it will be deposited tomorrow morning! That's not customer service satisfaction! I have never had so many problems with a bank! This branch is a huge hassle!

• J

  Jennifer Huntsman
  1

  I have never wanted so long in a drive through to just make a deposit. Every single time I have to come here because that’s the bank the company I work for goes through. Otherwise I would never ever go to this bank!

  Response from the owner

  Thank you for taking the time to review our North Yellowstone Branch, Jennifer. We are sorry to see that you had a long wait to make a deposit. We would love to speak with you about the experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3822, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan